Communication and Interaction skills

"One cannot not communicate" – this famous statement by Paul Watzlawick remains universally valid. Whether in a team meeting, a feedback discussion with a manager, or a conflict discussion with a colleague, communication plays a vital role in our working life. Working with others entails, above all, an open and tolerant attitude, as well as a set of strategies and techniques for successful teamwork.
E-Trainings erfolgreich im Unternehmen einsetzen
macrolearningSuccessfully introducing e⁠-⁠training courses in a company
Successfully introducing e⁠-⁠training courses in a company
E⁠-⁠learning is the learning format of the present and the future. Nevertheless, it often falls short of its potential because many companies forget to focus on the learners and not on the content and the technology, especially when it comes to high-tech learning. So put your learners at the center; accompany and support them in their learning process. Create a learning culture where learning is valued and encouraged. Join us to learn about the three most popular forms of e⁠-⁠learning. This way you can work out the best combination for you and your learners. Learn about the most important motivating factors for learning processes and how you can best translate these into your everyday work in your role as HR managers or executives in order to successfully implement e⁠-⁠learning in your company.
Argumentieren und Über­zeugen mit der Fünfsatz­technik
macrolearningArguing and Persuading Using the Five-Sentence Method
Arguing and Persuading Using the Five-Sentence MethodArguing and Persuading Using the Five-Sentence Method
Have you ever been lost for words in front of an audience, meaning that what you wanted to say just didn't come across the right way? Do you often lack the necessary persuasive power in important situations? If so, we need to change something about that! Situations in which we are required to use arguments to convince arise every day, both in a professional and private context. In this e⁠-⁠training course, you will learn how to use the five-sentence method to make your arguments simple and above all, effective. Additionally, you will learn what makes a good argument, how to package it effectively, and how to select and apply an appropriate counter strategy for each type of counter-argument.
Hybrides Arbeiten: On- und offline punkten
macrolearningHybrid Work – Scoring in Online and Offline Settings 
Hybrid Work – Scoring in Online and Offline Settings 
This e⁠-⁠training prepares employees to work together in hybrid teams as successfully and as smoothly as possible. Participants learn how they can establish binding rules as a basis for hybrid collaboration and where the limits of hybrid work lie. In addition, hybrid team meetings, team cohesion—despite physical distance and the recognition and communication of individual needs and wishes are essential contents. 
Überzeugend auftreten – online und in Präsenz
macrolearningHow to be Convincing – Online and in Person 
How to be Convincing – Online and in Person 
When was the last time you were really convinced or even thrilled by someone’s appearance? Think about it for a moment: What exactly convinced you? Was it the content of the argument or also the person’s voice, speech or body language? Chances are, it was a good mix of all the above, because studies have shown that a convincing performance requires both content and personal persuasiveness. It will probably have been a good mix of everything, because according to studies, a convincing performance requires both content and personal persuasiveness! In this e⁠-⁠training you will learn how to use your voice, your language or even your body language and your interactive behavior and improve your personal persuasiveness. Let us convince you! 
Interkulturelle Teams – Grundlagen der erfolgreichen Zusammenarbeit
macrolearningIntercultural Teams—Basics of Successful Cooperation
Intercultural Teams—Basics of Successful CooperationIntercultural Teams—Basics of Successful CooperationIntercultural Teams—Basics of Successful Cooperation
Due to increasing internationalization and globalization, cooperation in an international context is becoming more and more important. Working in intercultural teams offers great potential, but can often also be quite a challenge. This e⁠-⁠training course covers how to deal with cultural differences and teaches participants how prejudices and stereotypes can be overcome. How can cultural intelligence help in an intercultural context? How do you lay a good foundation for successful intercultural cooperation? What should you stay conscious of when working with people from other cultures? Find out here! These issues will be addressed in detail.
Interkulturelle Teams – Kommunikation mit Kolleg:innen aus anderen Kulturen
macrolearningIntercultural Teams—Communicating with Colleagues from Other Cultures
Intercultural Teams—Communicating with Colleagues from Other CulturesIntercultural Teams—Communicating with Colleagues from Other CulturesIntercultural Teams—Communicating with Colleagues from Other Cultures
Communication is everything when it comes to successful cooperation, including in an intercultural context. However, conflicts or misunderstandings occur frequently, especially between people from different cultures. This e⁠-⁠training course discusses how to adapt one's own communication, criticism, and conflict behavior in an intercultural work context, and how to effectively overcome language barriers. Course participants learn how they can succeed in interacting with people from different cultures in a respectful and appreciative way.
Aktiv zuhören
macrolearningActive Listening
Active ListeningActive ListeningActive ListeningActive ListeningActive Listening
In order to hear what the other person wants to say, it is not enough to simply listen. Important information can be lost if the listener does not fully concentrate on the conversation partner and - where necessary - encourage him to continue talking. One method for shaping this communicative process effectively is "active listening". It provides guidance that allows listeners to understand the concerns of the other party truly. "Active listening" is thus one of the most important communication tools for team workers and managers. "Active listening" shows participants how to achieve better results through concentration and verbal control techniques.
Feedback geben unter Kolleg:innen
macrolearningFeedback between Colleagues
Feedback between ColleaguesFeedback between ColleaguesFeedback between ColleaguesFeedback between Colleagues
Feedback is an essential tool for managing team cooperation. Feedback is a give and take where both can and must be learned. The importance of feedback for personality development was also recognized in the 1970s by social psychologists Joseph Luft and Harry Ingram. They developed the "Johari Window" which shows that self-perception and external perception differ. The Johari Window also says that through feedback, the "blind spot" can be reduced and the scope for action increased. Positive feedback usually leads to the stabilization and development of the addressed behavior. It clears the way for team-promoting behavioral changes.
Die sechs Strategien der Konfliktlösung
macrolearningThe 6 Strategies of Conflict Resolution
The 6 Strategies of Conflict Resolution
When it comes to resolving conflicts, people use different coping strategies. In this context, conflict researcher Gerhard Schwarz designed six methods – fleeing, fighting, yielding, delegating, negotiating and agreeing. Participants learn the advantages and disadvantages of these strategies and are guided to develop action competence in dealing with conflicts. 
Storytelling im Unternehmen
macrolearningStorytelling within the Company
Storytelling within the CompanyStorytelling within the CompanyStorytelling within the CompanyStorytelling within the Company
Stories convey information more clearly, effectively and emotionally than facts and figures. Storytelling is part of every company and can be used in many situations, be it in conversations within a team or in conversations with customers. The e⁠-⁠learning course explains what storytelling is and how it works. Videos, tips, mnemonics, instructions and overviews show how to build a good story. Questions, transfer tasks and a final knowledge check ensure that the learning objectives are achieved.
Das Konfliktgespräch führen
macrolearningTalking through Conflict 
Talking through Conflict 
Simmering conflicts are toxic to the workplace – in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about conflict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.
Die acht Kommunikationsstile nach Schulz von Thun
macrolearningThe Eight Types of Communicators
The Eight Types of CommunicatorsThe Eight Types of CommunicatorsThe Eight Types of CommunicatorsThe Eight Types of CommunicatorsThe Eight Types of CommunicatorsThe Eight Types of Communicators
Get to know the "eight communication types" according to Friedemann Schulz von Thun. This course is designed to raise awareness of the fact that people have different communication styles. It also makes them aware of their own preferred communication style. It is not about right or wrong communication styles, but rather about recognizing one's own style and, if necessary, developing or expanding it further.
Konflikte am Arbeitsplatz entschärfen und vermeiden
macrolearningAvoiding and Defusing Workplace Conflicts 
Avoiding and Defusing Workplace Conflicts 
Where there are people, there will be conflicts. This e⁠-⁠learning uses four methods to teach strategies for dealing with conflict. The earlier these methods are used, the faster a conflict loses its meaning and effect. The four methods are 1. Respect the emotional level. 2. Use humor as a tool to defuse conflict. 3. Learn to criticize fairly. 4. Consistently avoid power games. Through exercises and game scenes, participants are encouraged to try out these simple methods of conflict resolution in everyday life and thus acquire the competence to act. 
So funktioniert Kommunikation nach Paul Watzlawick
macrolearningHow Communication Works
How Communication WorksHow Communication WorksHow Communication WorksHow Communication WorksHow Communication Works
Understanding the highly complex puzzle of communication is simplified by Paul Watzlawick's "Five Axioms". This shows what certain communicative dynamics look like in practice, and how it is possible to positively shape communication. Dramatizations enable the participants to recognize communication patterns, thereby enabling them to communicate in a more goal-oriented way in the future.
Fragetechniken gezielt einsetzen
macrolearningHow to Use Questioning Techniques
How to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning Techniques
Questions set thought processes in motion. Nothing is more convincing than the answers we give ourselves. With the help of this training course, the participants will learn the fundamental difference between open and closed questions, and how to apply questioning techniques correctly.
Konfliktlösung unter Kolleg:innen nach dem Harvard-Konzept
macrolearningThe Harvard Approach to Conflict Management 
The Harvard Approach to Conflict Management 
The Harvard Concept is considered one of the most important methods of conflict resolution. Its core principles, such as distinguishing between interests and positions, are the basis for mediation and conflict resolution around the world. In this e⁠-⁠learning course, participants will learn how to apply the Harvard Concept to the challenges they face in their work. They will learn the key guidelines and be encouraged to apply the Harvard concept and in this way strive for win-win solutions. 
Wertschätzend kommunizieren
macrolearningCommunicating with Respect and Appreciation
Communicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and Appreciation
Those who manage to establish a good relationship with those they speak to can have more constructive discussions and achieve better work results. The key is communicating with respect and appreciation with a prerequisite of an "open ear" for one's own sensitivities as well as the known sensitivities of the person you're having a conversation with. This course aims to help you build up sustainable relationships with dialog partners through clear and precise "I⁠-⁠messages" on one hand, while simultaneously being aware of the other person's point of view. This creates the basis for constructive dialog.
Grundlagen der Kommunikation nach Schulz von Thun
macrolearningBasics of Communication
Basics of CommunicationBasics of CommunicationBasics of CommunicationBasics of CommunicationBasics of CommunicationBasics of Communication
Using Friedemann Schulz von Thun's "4⁠-⁠ears-model", the participants are made aware of the complex process of communication. They get to know and understand their personal communication behavior better. The participants also get to know "their" preferred ear. They learn to understand which messages they often send unconsciously. The training course encourages the participants to transfer the acquired knowledge into action competence.
Konfliktarten kennen und erkennen
macrolearningUnderstanding and Identifying Types of Conflicts 
Understanding and Identifying Types of Conflicts 
The causes of conflicts vary in individual cases. Nevertheless, different types of conflict can clearly be identified in everyday life: Role conflicts, goal conflicts, assessment conflicts, personal conflicts and distribution conflicts. In this e⁠-⁠training, participants learn about the different types of conflict. This puts them in a position to analyze the causes of conflict and thus develop conflict solutions more quickly and in a more targeted manner. With the help of theoretical input, game scenes and exercises, participants are enabled to apply and implement what they have learned in their real-life environment. 
Konfliktmanagement unter Kollegen
macrolearningConflict Resolution between Colleagues
Conflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between Colleagues
This e⁠-⁠training course shows the typical signs and levels of a conflict. In addition, different reactions to conflict are introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.
Argumentieren und überzeugen
macrolearningJustification and Persuasion Techniques
Justification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion Techniques
This e⁠-⁠learning will present the participants with numerous tools for better and more effective argumentation. They will learn about the five-step technique, the ETHOS scheme and the four i⁠-⁠Words technique. An expert gives advice for professional preparation and the use of voice and body language. Using film scenes the e⁠-⁠learning shows how to deal with blackouts, counterarguments, trick questions and verbal attacks in a confident way.
Konflikte gemeinsam lösen
macrolearningTalking through Conflict
Talking through ConflictTalking through ConflictTalking through ConflictTalking through ConflictTalking through Conflict
Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing these tools and how to use them is critical for managing disagreements in the workplace. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about confict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.
Ich trau mich nicht nachzufragen, weil ich denke, mein Gegenüber hat eh keine Zeit
microlearningI'm Afraid to Ask Because I Think My Counterpart Doesn't Have Time
I'm Afraid to Ask Because I Think My Counterpart Doesn't Have TimeI'm Afraid to Ask Because I Think My Counterpart Doesn't Have Time
It is not a wise approach to refrain from asking questions due to false consideration. This approach may result in misunderstandings and additional work. There's another option!
Mein Gegenüber schweift aus und ich weiß nicht, wie ich unterbrechen soll
microlearningMy Counterpart Is Rambling, and I Don't Know How to Interrupt
My Counterpart Is Rambling, and I Don't Know How to Interrupt
Interrupting someone who is talkative and tends to speak at length may seem impolite. However, it depends on how you interrupt them. In this microlearning session, we'll share some practical verbal and non-verbal techniques to effectively manage talkative individuals and steer conversations toward a constructive resolution.
Ein Teammitglied geht bei Konflikten immer gleich in den Angriffsmodus
microlearningMy Coworker Turns Aggressive in Conflict Situations
My Coworker Turns Aggressive in Conflict SituationsMy Coworker Turns Aggressive in Conflict SituationsMy Coworker Turns Aggressive in Conflict Situations
In moments of conflict, it's common for one side to feel provoked and respond with (personal) attacks. Here, you will learn how to guide the conversation back to a constructive dialogue.
Fehlerursachen nachhaltig beseitigen mit dem Schweizer-Käse-Modell
microlearningEliminating Errors at the Root Sustainably with the Swiss Cheese Model
Eliminating Errors at the Root Sustainably with the Swiss Cheese Model
When a mistake happens, there's often more to it than meets the eye. The Swiss Cheese Model can help systematically examine and analyze the causes of errors.
Ich bekomme als Trainer:in nur wenig Reaktion von meinen Teilnehmenden
microlearningI, as a Trainer, Receive Little Response from My Participants
I, as a Trainer, Receive Little Response from My ParticipantsI, as a Trainer, Receive Little Response from My Participants
In professional development, trainers often encounter situations where participants appear passive or disinterested. This behavior is generally not intended as a personal affront and can have various reasons. This microlearning course focuses on how to respond to such situations with empathy and openness and how to collaboratively find solutions with the participants.
Ich habe keinen Kopf für das Gespräch, will aber nicht unhöflich wirken
microlearningI Can't Concentrate on the Conversation, but Don't Want to Seem Rude
I Can't Concentrate on the Conversation, but Don't Want to Seem RudeI Can't Concentrate on the Conversation, but Don't Want to Seem RudeI Can't Concentrate on the Conversation, but Don't Want to Seem Rude
Sometimes an important conversation lacks the attention it needs. Find out here how to make your conversation partner feel valued.
Ich habe eine wichtige Info nicht verstanden, traue mich aber nicht, nachzufragen
microlearningThe Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About It
The Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About ItThe Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About ItThe Dilemma of Not Understanding Important Information and Feeling Uncomfortable Asking About It
If you're missing any information, don't be afraid to ask. In fact, if you phrase your request correctly, it has several advantages!
Ich möchte hart in der Sache sein, aber gleichzeitig nett zu den Menschen
microlearningI Want To Be Firm on Important Matters, yet Show Empathy and Kindness to People
I Want To Be Firm on Important Matters, yet Show Empathy and Kindness to PeopleI Want To Be Firm on Important Matters, yet Show Empathy and Kindness to People
If you want to find a good balance between being assertive and empathetic, the best way is to focus on authenticity and appreciation for the other