The Harvard Approach to Conflict Management 

Konfliktlösung unter Kolleg:innen nach dem Harvard-Konzept
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Conflict management


Total time 50 minutes

learning format


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The Harvard Concept is considered one of the most important methods of conflict resolution. Its core principles, such as distinguishing between interests and positions, are the basis for mediation and conflict resolution around the world. In this e⁠-⁠learning course, participants will learn how to apply the Harvard Concept to the challenges they face in their work. They will learn the key guidelines and be encouraged to apply the Harvard concept and in this way strive for win-win solutions. 

What is a macrolearning?

Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive formof digital development, macrolearning promotes soft skills and sharpens personal profiles. For aholistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compactMicrolearnings.


Target group

  • all employees who would like to establish appreciative communication

  • Employees who frequently work in teams

  • junior managers

  • employees with an acute need

  • all employees who would like to establish appreciative communication

  • employees with an acute need

  • junior managers

Learning objectives

  • Being able to apply the principles of appropriate action in a professional context

  • Being able to distinguish between interests and positions

  • Being able to creatively resolve conflicts and problems

  • Resolving disagreements in a constructive and appreciative manner


Analyzing situations
Resolving conflicts
Acting fairly and with integrity
Working in a team
Showing caution
Getting a grip

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Interactive elements
Key messages
Knowledge Check
Transfer tasks
Moderated video lectures
Animated illustrative videos
Enacted scenes
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