The Harvard Concept is considered one of the most important methods of conflict resolution. Its core principles, such as distinguishing between interests and positions, are the basis for mediation and conflict resolution around the world. In this e-learning course, participants will learn how to apply the Harvard Concept to the challenges they face in their work. They will learn the key guidelines and be encouraged to apply the Harvard concept and in this way strive for win-win solutions.
junior managers; Employees who frequently work in teams; junior managers; employees with an acute need; all employees who would like to establish appreciative communication ; employees with an acute need; all employees who would like to establish appreciative communication
Being able to apply the principles of appropriate action in a professional context
Being able to distinguish between interests and positions
Being able to creatively resolve conflicts and problems
Resolving disagreements in a constructive and appreciative manner