This e-training course shows the typical symptoms and levels of a conflict. In addition, the different reactions to conflict get introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.
Employees of all hierarchical levels who work in teams
Knowing the types of conflict
Learning how to manage conflict in the workplace
Conducting conflict resolution with colleagues
Understanding the six strategies of conflict resolution