The 6 Strategies of Conflict Resolution

Die sechs Strategien der Konfliktlösung
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Conflict management


Total time 60 minutes

learning format


When it comes to resolving conflicts, people use different coping strategies. In this context, conflict researcher Gerhard Schwarz designed six methods – fleeing, fighting, yielding, delegating, negotiating and agreeing. Participants learn the advantages and disadvantages of these strategies and are guided to develop action competence in dealing with conflicts. 

What is a macrolearning?

Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive formof digital development, macrolearning promotes soft skills and sharpens personal profiles. For aholistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compactMicrolearnings.


Target group

  • Employees who work together in teams

  • experienced leaders who want to refresh their knowledge in the area of conflict resolution

  • leadership development candidates

  • aspiring leaders

Learning objectives

  • Recognizing and expanding one's own conflict resolution strategy

  • Knowing the six essential strategies of conflict resolution

  • Recognizing the conflict resolution strategies of employees and colleagues

  • Being able to bring about "consensus" as the best strategy for resolving conflicts


Providing clarity
Showing caution
Resolving conflicts
Acting fairly and with integrity
Analyzing problems

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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