There are conversations with employees that the manager knows in advance will be challenging. This may be because an employee has behaved inappropriately or because an employee has been absent without giving advance notice. Managers often stumble into the harmony trap during these discussions: They are afraid to call criticism by its name and unnecessarily put employees on the spot. In challenging conversations, however, that is exactly what is needed: transparent communication and an open attitude towards challenges. Other managers, on the other hand, find it difficult to remain respectful and keep a cool head in difficult situations. This behavior also prevents constructive discussion and successful conflict resolution. 

Herausfordernde Gespräche mit Mitarbeitenden souverän meistern

Mastering Challenging Conversations with Coworkers with Confidence 

Female leadership is a complex topic with many facets. In this course, we focus on what women can do themselves to be successful or become more successful leaders. It's not so much a question of how women lead or whether they are better leaders. Instead, we present the biggest difficulties women who (want to) take on leadership roles face. And most importantly, we focus on approaches they can take to deal with these difficulties. After an introduction to the topic, five of the most common obstacles are identified and learners are given practical and action-oriented suggestions for dealing with them constructively.

Female Leadership – Erfolgreich führen trotz Gender-Barrieren

Female Leadership—Leading Successfully Despite Gender Barriers

Today, salespeople need to know more than just their product or service. They require extensive knowledge past simple customer and competitor information, or being able to conduct a sales conversation. Above all, salespersons must approach their key customers strategically and be able to build a relationship with them. This e⁠-⁠training course covers why a strategic approach is more important today than ever. You will learn what strategic sales is all about. Additionally, you will discover which situations and which customers strategic sales skills make sense for, and finally what mindset and skills are required for this.

Strategisches Verkaufen – Grundlagen des strategischen Vertriebs

Strategic Sales—Basics of Strategic Sales

Both talent and the right gut feeling are integral in operational sales. On a strategic level, however, it still requires a targeted approach with a system. During this e⁠-⁠learning course, you will learn what key account management is and which steps it involves. You will learn how to identify your key customers and which methods you can use to find out what makes them and their stakeholders tick. The e⁠-⁠training course also discusses answers to the following questions: What options are there for working with my key accounts? And which strategy is the right one? In this way, you will learn how to optimally develop your most valuable customers and achieve more revenue and profit in a partnership that suits both your company and the customer.

Strategisches Verkaufen – Die strategische Kundenentwicklung

Strategic Sales—Strategic Customer Development

Customer care plays a major role in strategic sales. Customers who do not feel like they are being looked after are very likely to turn to the competition or not make (further) purchases from your company. But what exactly is good customer care? Why does it make sense to understand the motives of customers and to consider them during customer care? Why does individual marketing make sense and what individual marketing measures are there? How can you implement them effectively? How can you successfully leverage cross-selling to build relationships? These issues will be addressed in detail during this e⁠-⁠training course.

Strategisches Verkaufen – Beziehungs­­gestaltung

Strategic Sales—Building Relationships

This training course prepares employees to establish and maintain external contacts on a regular basis. It is intended to provide participants with an introduction to the topic, to help them better assess themselves, to set clear networking goals, and to structure and expand their own network. 

Gezielt netzwerken

Targeted Networking

Do you ever wonder what exactly your company's goals are and how your work can help achieve them? Would you like to be informed transparently about corporate values, vision and strategy, so that you, for your part, can work better and more purposefully? Would you like more effective and clear communication within your team and between different departments? If so, it is worth taking a look at “OKR”, an agile leadership and time management framework. The "O" in OKR stands for Objectives, the goals you set for yourself, your team or your company using the OKR methodology. Behind the "K" and the "R" are the Key Results, the key competencies you need to achieve your goals. By thoughtfully and clearly naming objectives and key results, the OKR method creates a clear and transparent focus on what is most important right now and helps organizations achieve a small number of specific goals in a precisely defined way. Does that sound good? Then take a look at our e⁠-⁠training. 

Die Grundlagen der OKR-Methode

Basics of the OKR-Method 

Phone calls are old fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But what is the right way to address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This course covers how to use your voice skillfully, prepare for customer phone calls, and how to navigate through phone conversations in a structured way. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you build a good rapport with those on the other end of the line.

Kundenorientierte Kommunikation am Telefon

Customer-Oriented Communication on the Phone

This course provides an overview of some Agile techniques that can be useful for designing and running meetings and workshops. While the emphasis is not on the entire Agile methodology, you will learn techniques that can be helpful in preparing for a meeting or workshop, execution, and follow-up, as well as tips for implementing what you've learned.

Agile Tool-Box für Workshops und Meetings

Agile Toolbox for Workshops and Meetings

This training provides an overview of common agile techniques. It should serve as a basis for the participants to decide whether and how these techniques can be integrated into their personal daily work. The focus is not on explaining the entire agile methodology, but rather on what you can pick out and implement relatively easily—even in non-agile work. The learning focus is on the application of agile techniques and tips for implementing them. The three themes are: collaboration, communication, and time management. 

Agile Tool-Box für den Arbeitsalltag

Agile Toolbox for Everyday Work

Big Data, Cloud, Artificial Intelligence (AI)—you've probably heard these terms before. But are you able to explain the meaning behind these trend words? Unless you're a data scientist or an AI developer, you may have a hard time understanding the world of data and related technologies. This is exactly where this e⁠-⁠training comes in: You will learn about important topics surrounding Big Data, with no prior knowledge needed. It is not about how you can handle Big Data yourself—but a basic overview of what Big Data actually is, the opportunities and challenges associated with it, and which methods and tools data experts use to create added value from Big Data.

Big Data – Die Welt der Daten verstehen

Big Data—Understanding the World of Data 

This training is intended as a comprehensive introduction to the basics of Lean management. The essential contents and principles of Lean are explained, as well as the actual application—in the field of producing, as well as in the administrative field. This is possible because it is about the mindset for "Lean" thinking as well as some tools that are suitable for production and the office. In addition to theory, practical examples and transfer tasks also help to ensure that the course knowledge acquired is ready to apply.

Lean Management – Die Grundlagen

The Basics of Lean Management

In this advanced training, basic knowledge of Lean Management is required and then expanded upon. Participants learn about obstacles they may encounter when implementing Lean Management, as well as active measures for employee development. This helps to support even more intensive customer service and a leaner value stream. 

Lean Management für Fortgeschrittene

Lean Management Advanced Course

Today's employees and companies often no longer define success simply by how quickly someone can climb the corporate ladder. Instead, it is increasingly measured in terms of responsibility, community benefit, satisfaction, and purpose. Why is purposeful work so promising? And what can help you find more purpose and joy in your job? This course will show you how to find purpose in your work and be more successful and satisfied in your company.

Purpose – Mit Sinn zum Erfolg

Purpose—Understanding and Achieving Success

The focus of this training is to prevent and counteract flighty attitudes among employees. To this end, the e⁠-⁠training provides food for thought on positive employee retention, insight into common motivations for changing employers and possible countermeasures that managers can take. This is why this training first looks at the different types of turnover. It then explores the question of what makes an attractive corporate culture and what employees expect. The training also covers everything from successful recruiting and onboarding to the exit interview. This e⁠-⁠training helps you understand turnover and its positive aspects. Furthermore, it gives you tips on how managers and HR can pragmatically approach the issue of turnover while actively reducing this issue in your company.

Fluktuation aktiv senken

Actively Reducing Turnover

Human beings have a strong need for connection and belonging. We want to be "allowed to play," to be part of a group, to be valued, to help shape things and at the same time to feel a sense of responsibility to the task and to the group—both personally and professionally. If your employees do not feel that they are allowed to "play along", this has a direct negative impact on the performance and competitiveness of your company, i.e., on the success of the company. That's why this e⁠-⁠training focuses on how you can make your employees feel like they're in the game and keep them engaged. As a leader, you play an absolutely key role in this and can actively work on various commitment factors that research and this e⁠-⁠training will provide you with. So, off you go!

Bindungskräfte entfalten – Mitarbeitende zu Partnern machen

Unleashing Commitment Potential—Turning Employees into Partners

Sustainability is probably one of the biggest buzzwords of the 21st century. People are becoming more and more aware of the need to live and act sustainably—not just consumers, but companies are also taking their impact on the world more and more seriously. Many companies are already committed to reducing CO2 emissions and using their resources responsibly. But what does sustainability actually mean? And how can we all contribute to a sustainable way of dealing with our planet, our economy, and our fellow human beings? That's what this e⁠-⁠training course is all about.

Nachhaltigkeit im Unternehmen – sozial, ökonomisch und ökologisch arbeiten

Corporate Sustainability—Social, Economic, and Environmental Responsibility

E⁠-⁠learning is the learning format of the present and the future. Nevertheless, it often falls short of its potential because many companies forget to focus on the learners and not on the content and the technology, especially when it comes to high-tech learning. So put your learners at the center; accompany and support them in their learning process. Create a learning culture where learning is valued and encouraged.
Join us to learn about the three most popular forms of e⁠-⁠learning. This way you can work out the best combination for you and your learners. Learn about the most important motivating factors for learning processes and how you can best translate these into your everyday work in your role as HR managers or executives in order to successfully implement e⁠-⁠learning in your company. 

E-Trainings erfolgreich im Unternehmen einsetzen

Successfully introducing e⁠-⁠training courses in a company

Employees want praise and recognition - for what they accomplish every day, but also for good decisions, success and stressful work phases. Recognition is an important tool in social interaction: it not only motivates, it also shows us that we are doing something right and performing our tasks well. When confirmation is lacking, it usually affects not only the employee's satisfaction, but also their job performance. How do you manage to adequately recognize the work of your employees? How can you show appreciation to your employees? And how can you also show this to yourself? These are the questions addressed in this e⁠-⁠training course.

Führen mit Lob – Wertschätzung und Anerkennung zeigen

Leading with Praise—Showing Appreciation and Recognition

Employees experience different physical and mental stressors in their daily work. These include, for example, excessive demands, stress, monotony, lack of autonomy, disruptions, varying shifts, and prolonged screen time. These stressors can lead not only to reduced performance but also to underlying health issues. In this e⁠-⁠training course, participants learn how to deal constructively with these stressors to remain healthy in the long term.

Fit im Job – Gesund und achtsam arbeiten

Staying Fit and Active on the Job—Working Healthy and Mindful

Everyone makes mistakes. It's inevitable and often necessary for learning and growth. Utilize the potential of mistakes in your team! However, ensure that the negative effects of mistakes are addressed quickly and effectively, and subsequent errors are prevented. This can be achieved by establishing a positive error culture within your team. In this e⁠-⁠training course, you will learn how negative and positive error cultures differ and the values and norms underlying a positive error culture. Additionally, you will be equipped with various methods to empower your team members to handle mistakes confidently.

Fehlerkultur im Team – Konstruktiv mit Fehlern umgehen

Navigating an Error Culture in the Team—Fostering a Positive Approach to Mistakes

The focus of this training is about building positive connections among employees from different generations and between managers and team members of various ages—both on a personal and professional level. The e⁠-⁠training course aims to spark ideas for smooth cross-generational collaboration and provides tips on the challenges and potential conflicts that managers might encounter. It also sheds light on the opportunities that come with working across multiple generations.

Generationenübergreifend führen und zusammenarbeiten

Leading Across Generations

The AI revolution is one of the fastest and most profound transformations in recent history. Hardly any professional field will remain untouched by it. This shift will require all of us to take a new approach to our work and the world around us. This e⁠-⁠training course does not provide hard facts about how algorithms work. Rather, it focuses on the human aspect. The objective is to guide learners in developing their resilience, grasping strategies to manage change effectively, and recognizing how discovering their purpose can foster fulfilling work experiences, even amid new circumstances.

Mit Selbstvertrauen ins KI-Zeitalter

Moving into the Age of AI with Confidence

The nature of work in the modern world is changing rapidly. Unlike the past where people would often do the same job for years, it has become common for work tasks to change frequently. This change is due to increasing digitalization, artificial intelligence, and temporary work. In this context, it has become increasingly important for employees to regularly undergo training and upgrade their skills to increase their own employability. But what does employability mean? What skills are necessary to stay efficient and attractive in the job market in the long run? What is the relationship between career identity, self-efficacy and employability? Our e⁠-⁠training course provides answers to all these questions and more on the subject of employability.

Employability stärken – Attraktiv für den Arbeitsmarkt bleiben

Enhancing Employability—Staying Competitive in the Job Market

We come across challenges in various aspects of life - be it at work, within the family, or on both large and small scales. While problems are an integral part of our daily existence, many individuals struggle to handle them rationally and effectively. Our e⁠-⁠training course offers you a structured approach: you'll gain the skills to precisely define problems, formulate targeted solution strategies, and consistently put them into action. Through practical methods and helpful tips, we assist you in every step of the problem-solving process, ensuring you have a solid grip on your challenges!

Probleme lösen – Von der Analyse bis zur Umsetzung

Effective Problem-Solving—Strategies for Identifying and Solving Issues

Those who are successful today may be left behind tomorrow. This applies to individual employees as well as entire companies. The world is changing rapidly and with it the demands on professional skills. To keep pace, companies need a future-proof learning culture. This e⁠-⁠training provides tips on which framework conditions are conducive to this at the three levels of organisation and structure, corporate and management culture and personal responsibility within the company. Managers play an important role as role models, and it is also their responsibility to give employees the opportunity to shape their individual learning path independently.

Lernen fördern – Eine Lernkultur im Team etablieren

Promoting learning - establishing a learning culture in the team

Mental illness is prevalent in the workforce, causing significant suffering for individuals and resulting in substantial economic losses. This e⁠-⁠training course aims to provide employees with options for managing their daily work routines in a way that minimizes the risk of mental health problems. To achieve this goal, resource-oriented health concepts are introduced, highlighting the importance of colleagues and social networks in preventing and detecting mental health issues early. Additionally, practical mindfulness and relaxation exercises are provided for assistance.

Mental Health: Achtsam handeln im Arbeitsalltag

Mental Health: Being Mindful in Your Daily Work Routine

In order to hear what the other person wants to say, it is not enough to simply listen. Important information can be lost if the listener does not fully concentrate on the conversation partner and - where necessary - encourage him to continue talking. One method for shaping this communicative process effectively is "active listening". It provides guidance that allows listeners to understand the concerns of the other party truly. "Active listening" is thus one of the most important communication tools for team workers and managers. "Active listening" shows participants how to achieve better results through concentration and verbal control techniques.

Aktives Zuhören

Active Listening

Feedback is an essential tool for managing team cooperation. Feedback is a give and take where both can and must be learned. The importance of feedback for personality development was also recognized in the 1970s by social psychologists Joseph Luft and Harry Ingram. They developed the "Johari Window" which shows that self-perception and external perception differ. The Johari Window also says that through feedback, the "blind spot" can be reduced and the scope for action increased. Positive feedback usually leads to the stabilization and development of the addressed behavior. It clears the way for team-promoting behavioral changes.

Feedback geben unter Kolleg:innen

Feedback between Colleagues

"Understanding Digitalization" takes participants on a journey into the digital world, showing that digitalization is not just about converting physical products and applications into digital products and applications. Conversely, it is above all about the data that is generated in the process. As traditional companies disappear and new companies are emerge, professions are changing. Even doctors may be replaced by digital technologies. The presenter introduces the new power of customers and the need for customer centricity as another significant change. Finally, through transfer tasks, participants are encouraged to examine their own professional environment for digital challenges and potential to resolve.

Digitalisierung verstehen

Understanding Digitalization

Those who manage to establish a good relationship with those they speak to can have more constructive discussions and achieve better work results. The key is communicating with respect and appreciation with a prerequisite of an "open ear" for one's own sensitivities as well as the known sensitivities of the person you're having a conversation with. This course aims to help you build up sustainable relationships with dialog partners through clear and precise "I⁠-⁠messages" on one hand, while simultaneously being aware of the other person's point of view. This creates the basis for constructive dialog.

Wertschätzend kommunizieren

Communicating with Respect and Appreciation

When it comes to resolving conflicts, people use different coping strategies. In this context, conflict researcher Gerhard Schwarz designed six methods – fleeing, fighting, yielding, delegating, negotiating and agreeing. Participants learn the advantages and disadvantages of these strategies and are guided to develop action competence in dealing with conflicts. 

Die sechs Strategien der Konfliktlösung

The 6 Strategies of Conflict Resolution

Learn the basics of agile project management. At first glance, agile project management is compared to traditional "waterfall" project management, with the essential differences clearly illustrated using accompanying videos. Fundamental concepts of agile project management such as the Iterative and Incremental Approach are discussed, in addition to agile values and principles. The course concludes with a high-level overview of the process of an agile project.

Agiles Projektmanagement / Grundlagen

Agile Project Management: Basics

Negotiations do not always follow the same pattern. There are negotiating partners* who can make life difficult for you and can present you with real challenges in a negotiation. In this e⁠-⁠training you will learn the most important tools to keep the upper hand even during difficult negotiations. How do you deal with conflicting interests? How do you manage to get a stalled negotiation going again? How do you confidently defend yourself against attacks and not get distracted from your negotiation goal? This course not only answers these questions but shows you how to achieve positive results, even in the most complex negotiations, by preparing efficiently.

Schwierige Verhandlungen führen

Difficult Negotiations

The Kanban Board is more than a planning tool. First, learn about the Board's development in the Japanese automotive industry, and get to know the "flow idea" behind Kanban. This will enable you to use the method more creatively and purposefully. Also included you will find a case study from the manufacturing industry that helps to apply Kanban to real life. Learn about the different ways to use a Kanban board and the most important elements such as "Work in Progress Limits" and the "Pull Principle".

Kanban – die Methode

Working with the Kanban Board

Professional moderation, videos, and explanatory films teach how managers can successfully shape change processes. This e⁠-⁠learning introduces the best-known change models and the individual phases of a change process. It also provides concrete measures and tools for the individual phases and sheds light on how to address resistance. Exercise questions, transfer tasks, key messages and a final test tie all of the content together.

Change Management – Veränderungsprozesse erfolgreich gestalten

Change Management—Successfully Shaping Change Processes

Leading virtual teams is a skill that can be learned. The participants will learn how to motivate virtual teams remotely and in a media-appropriate way. They will learn to build trust between the individual team members working in different locations around the world. Another focus area of the e⁠-⁠learning course is for the participants to learn how to promote social networking in a team. In the last chapter, they will learn how to give effective feedback even remotely.

Virtuelle Teams – Motivation und Vertrauen

Virtual Teams—Motivation and Trust

Stories convey information more clearly, effectively and emotionally than facts and figures. Storytelling is part of every company and can be used in many situations, be it in conversations within a team or in conversations with customers. The e⁠-⁠learning course explains what storytelling is and how it works. Videos, tips, mnemonics, instructions and overviews show how to build a good story. Questions, transfer tasks and a final knowledge check ensure that the learning objectives are achieved.

Storytelling im Unternehmen

Storytelling within the Company

A needs analysis forms the basis for every sales conversation. In order to determine the demand, having knowledge of proven questioning techniques is important. Focusing on the easy-to-learn and highly-effective PPF Method, asking the right questions is exactly where this online training comes in. After asking questions about the present, the salesperson asks the customer questions about the past, and then uses future questions to further specify the need.

Bedarf ermitteln

Identifying Needs

It's obvious that experts simply tell their listeners what they know. But a lecture is only one of many ways to effectively pass on knowledge - yet not always the best. In this course, users will learn about and apply other methods beyond a traditional lecture. Each method is adapted to the respective phase of the classroom training.

Methodeneinsatz in Präsenztrainings

Methods of Training

"Agility" is the answer to ever shorter-term planning processes and ever faster change. "Leadership" must also be rethought in this context. This e⁠-⁠training puts classic leadership tools to the test. It is divided into the areas of mindset (understanding of leadership), skillset (leadership competencies) and toolset (leadership tools). For all three areas, we will examine how thinking and the respective methods and tools must change in order to continue to meet the requirements of successful leadership.

Agile Führung

Agile Leadership

One of the essential formats for the effective transfer of knowledge is face-to-face training. In this course, you will learn the basics of planning and designing a classroom training. This includes obtaining (and, if necessary, requesting) a goal-oriented briefing, elaborating on the goals of the training, planning the contents and methods, while also considering organizational challenges.

Trainings vorbereiten und konzipieren

How to Design and Prepare a Training

Communication is the fuel that powers all teamwork. This also applies to virtual teams. In this e⁠-⁠learning course, participants will learn how to establish efficient communication in virtual teams. They will learn which digital media is suitable for which occasions and what they should think about when choosing a respective medium. Further, users will learn to regulate collaboration on their virtual teams, how avoid media-induced misunderstandings, and finally, how virtual meetings should be conducted.

Virtuelle Teams – Kommunikation

Virtual Teams—Communication

"No!" does not always mean no. Objections do not mean disinterest on the part of the customer, but quite the opposite, potential attention. In order to be able to recognize, decode and, in the best case, crack objections from the other party, this course presents the ten most frequent objections and how to react to them. For example, the Acknowledgement Method, which consists of four stages - the acknowledgement phase, question phase, argumentation phase, and activation phase - has proven particularly effective here.

Einwände entkräften

Handling Objections

The more self-determined and self-reliant you can be in your job, the more important it is to be self-motivated in your approach. In this e⁠-⁠training you will learn the basics of self-motivation. You will explore your motives and learn how to formulate clear goals. On this basis, we will introduce you to methods for motivating yourself effectively and maintaining your motivation in the long term. In addition, you will learn how to deal productively with obstacles. Numerous practical tips make it easier for you to apply the new knowledge in your everyday life.

Selbstmotivation

Self-Motivation

Simmering conflicts are toxic to the workplace – in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about conflict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements. 

Das Konfliktgespräch führen

Talking through Conflict 

New employees will take on important responsibilities, and influence the working atmosphere and team dynamics. Therefore, the selection and hiring process should be given sufficient consideration. In this e⁠-⁠training, learn how to conduct professional, goal-oriented interviews with applicants. You will learn how to create a job description step-by-step, develop a requirements profile from the job description, prepare interview guidelines, and then conduct the interview. Highlights include the art of asking the right questions, how to follow up on the interview, and how to make a final selection. You will also learn ways in which companies can "appeal" to candidates as attractive employers.

Das Bewerbergespräch führen

Conducting the Interview

In this e⁠-⁠learning, participants get to know the model of the Johari Window. It shows the difference between the perception of others and the perception of oneself. The Johari Window clarifies the "blind spot" and shows why the "secret" will remain a secret. This course teaches that "giving feedback" does not mean "praise" or "criticize". Rather, it is about being open to self-perception through feedback from outside.

Feedback geben

Giving Feedback

This e⁠-⁠learning will present the participants with numerous tools for better and more effective argumentation. They will learn about the five-step technique, the ETHOS scheme and the four i⁠-⁠Words technique. An expert gives advice for professional preparation and the use of voice and body language. Using film scenes the e⁠-⁠learning shows how to deal with blackouts, counterarguments, trick questions and verbal attacks in a confident way.

Argumentieren und überzeugen

Justification and Persuasion Techniques

Get to know the "eight communication types" according to Friedemann Schulz von Thun. This course is designed to raise awareness of the fact that people have different communication styles. It also makes them aware of their own preferred communication style. It is not about right or wrong communication styles, but rather about recognizing one's own style and, if necessary, developing or expanding it further.

Die acht Kommunikationsstile nach Schulz von Thun

The Eight Types of Communicators

Using Friedemann Schulz von Thun's "4⁠-⁠ears-model", the participants are made aware of the complex process of communication. They get to know and understand their personal communication behavior better. The participants also get to know "their" preferred ear. They learn to understand which messages they often send unconsciously. The training course encourages the participants to transfer the acquired knowledge into action competence.

Grundlagen der Kommunikation nach Schulz von Thun

Basics of Communication

The world of work is changing. Globalization and digitalization mean that old work and management strategies no longer suffice. This e⁠-⁠training course highlights the agile mindset and how it differs from the classic control mindset. Furthermore, Carol Dweck's growth mindset and fixed mindset concepts are explored to emphasize the importance of adaptability and innovation. Participants will learn how outdated mindsets pose risks in a dynamic business world and how an agile mindset enables rapid response to market developments. The course introduces the nine agile values—trust, focus, openness, courage, communication, respect, feedback, commitment, simplicity—and provides strategies for developing and maintaining an agile mindset.

Agiles Mindset entwickeln

Developing an Agile Mindset

The value does not depend on the product, but on the user. Because knowledge of the buying motive is fundamental to the value argumentation, this e⁠-⁠learning presents the four most important buying intentions - safety, recognition, profit and convenience - their recognition, and appropriate response. Building on this, participants learn the five-step technique of value argumentation. Realistic examples show what an individual value argumentation can look like.

Nutzen argumentieren

Demonstrating Value

Where there are people, there will be conflicts. This e⁠-⁠learning uses four methods to teach strategies for dealing with conflict. The earlier these methods are used, the faster a conflict loses its meaning and effect. The four methods are 1. Respect the emotional level. 2. Use humor as a tool to defuse conflict. 3. Learn to criticize fairly. 4. Consistently avoid power games. Through exercises and game scenes, participants are encouraged to try out these simple methods of conflict resolution in everyday life and thus acquire the competence to act. 

Konflikte am Arbeitsplatz entschärfen und vermeiden

Avoiding and Defusing Workplace Conflicts 

More and more projects are being executed outside of traditional corporate hierarchies, by interdepartmental or even intercompany teams assembled based on competencies. In teams like these, there is often no disciplinary leader. Instead, the team has a lateral leader. That leader is then responsible for the project results but without being a superior in charge of the team. In this course, we will explain what exactly the special characteristics of lateral leadership are. We will use a practical example to show you how lateral leadership operates and what leadership tools are of special importance.

Laterale Führung – Erfolgreich führen ohne Vorgesetztenfunktion

Lateral Leadership—Leading Effectively Without Being a Supervisor

Anyone wanting to use time productively must first have an idea of where their time currently goes. This e⁠-⁠learning begins by inviting participants to write down their estimates. Then, for two weeks, write down what you've done during every hour of the day. This self-assessment will then be used as a basis for learning the essential methods of time management. The Pomodoro Method, batching, timeboxing, and prioritizing according to the Eisenhower Matrix. The goal is for participants to learn to manage their time in a way that other team members can rely on. This e⁠-⁠learning can also be used to get to know individual methods more closely.

Zeitmanagement

Time Management

In this crash course on didactics, get an overview of the three major models: behaviorism, cognitivism, and constructivism. Also included in this course, you will find information on the roles and tasks trainers are often faced with. Finally, explore the MASTER Model and how it guides you when planning and structuring seminars.

Didaktische Grundlagen für die wirksame Weitergabe von Wissen

Principles for Effective Knowledge Transfer

Every company wants creative employees with a neverending supply of good ideas. The phrase "Be creative!" has probably never spurred anyone on to imaginative high performance. But creativity can be encouraged and practiced. This e⁠-⁠learning introduces methods and techniques to generate creative ideas including Brainstorming and Brainwriting, the 635 Method, the Six Thinking Hats, the Walt Disney Method, and Stimulus Image Analysis. You will also receive valuable tips and "recipes" for a successful process. Additional transfer tasks help participants to integrate what they've learned into their everyday work.

Kreativitätstechniken – Methodenkoffer

Fostering Creativity—Methods for Your Toolbox

Efficiency brings the highest possible return with relatively low investment. This is very important for customer acquisition as it is crucial to find exactly the right customers amongst thousands of potentials and to make the best possible initial contact. Research tools help users assess customer potential and then target those customers. This course also covers preparing the perfect Elevator Pitch.

Erstkontakt herstellen

Making Initial Contact

Understanding the highly complex puzzle of communication is simplified by Paul Watzlawick's "Five Axioms". This shows what certain communicative dynamics look like in practice, and how it is possible to positively shape communication. Dramatizations enable the participants to recognize communication patterns, thereby enabling them to communicate in a more goal-oriented way in the future.

So funktioniert Kommunikation nach Paul Watzlawick

How Communication Works

Almost all the rules that apply to face-to-face meetings apply to online meetings as well. But besides good preparation, structured execution, and clear follow-up, other topics also play an important role. How do we deal with requests to speak? How can we hold creative meetings online? And how can we establish social proximity and trust in online meetings? Regardless of the features offered by online meeting tools and apps, this e⁠-⁠learning discusses how online meetings can also be made productive.

Online-Meetings moderieren

Moderating Online Meetings

Learn the basics for your job as a team leader by setting realistic goals and motivating the team for the long run. This course teaches you how to ensure a clear distribution of tasks within your team and how to not only agree on, but implement goal-oriented rules. Furthermore, this e⁠-⁠learning includes measures to promote constructive communication and shows the participants how they can use simple means to sustainably promote trust and cohesion on their team.

Teamentwicklung erfolgreich gestalten

Successfully Structuring Team Development

With the aid of learning strategies, it is possible to guide memory and learning processes for specific goals. This e⁠-⁠training course introduces participants to a series of learning strategies based on research in the psychology of learning. These strategies are geared to widely varied learning goals—ranging from classic rote learning, to the consolidation and structuring of knowledge, to the more efficient use of informative texts and one's own notes. Participants will learn how to apply these strategies for self-directed learning opportunities in everyday work, and what makes them so effective.

Lernstrategien – Methodenkoffer

Learning Strategies—Method Toolbox

Delegating is more than just "do it"! Participants will learn which tasks can be delegated in principle and which ones must not be passed on under any circumstances. They learn to develop requirement profiles in order to be able to assign respective activities to appropriate employees. Additionally, learn the four stages of the delegation discussion, avoid back delegations, and learn to check agreements and deadlines.

Aufgaben delegieren

Delegating Tasks

Successful negotiations are not based on luck, but on learned skills. This e⁠-⁠training introduces the most important tools needed to conduct successful negotiations. How can you strengthen the basis of your negotiation and enter well prepared? How do you know when to continue a negotiation and when to stop? How do you unerringly present your offer to your negotiating partner and argue the benefits of your product? This e⁠-⁠training provides useful answers to these questions. It shows you how you can successfully conclude your next negotiation via efficient preparation and highlighting benefits.

Professionell verhandeln

Basics of Negotiations

Learn about the background and development of Scrum as described by Jeff Sutherland in his book "The Scrum Revolution" where Sutherland references the Toyota Principle and the Plan-Do-Check-Act Method. Additionally, get to know the basics of Scrum such as working in teams, focused work, and the division into product owner, scrum master and team. Finally, learn what the organization of a project looks like, according to scrum.

Scrum – der Überblick

Scrum—The Overview

Many salespeople are excellent advisors, but often find it difficult to close the deal. This training enables sales staff to expand their skills by developing their closing technique. Using realistic scenes, you can observe how the purchase can be systematically completed. You will also learn how to terminate the sales process when it becomes clear that the customer does not want to buy.

Master Certificates