Simmering conflicts are toxic to the workplace – in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. In this interactive multimedia e-learning course, participants will learn how to prepare for conversations about conflict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.
Knowing how to talk through conflict
Learning about respectful behavior during a conflict resolution
Getting to know what conflict resolution looks like
Learning how to structure the phases of a conflict resolution discussion