Talking through Conflict 

Das Konfliktgespräch führen
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Cultural fit

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Conflict management


Total time 50 minutes

Simmering conflicts are toxic to the workplace – in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about conflict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.


Target group

  • preparation

Learning objectives

  • Knowing how to talk through conflict

  • Learning about respectful behavior during a conflict resolution

  • Getting to know what conflict resolution looks like

  • Learning how to structure the phases of a conflict resolution discussion

  • preparation


Providing clarity
Acting fairly and with integrity
Resolving conflicts
Analyzing problems
Showing caution
Getting a grip

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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