PINKTUM E⁠-⁠Learnings

Herausfordernde Gespräche mit Mitarbeitenden souverän meistern
macrolearningHerausfordernde Gespräche mit Mitarbeitenden souverän meistern
Herausfordernde Gespräche mit Mitarbeitenden souverän meistern
Es gibt Gespräche mit Mitarbeitenden, bei denen die Führungskraft schon im Voraus weiß, dass sie herausfordernd sein werden. Sei es, weil eine Mitarbeiterin unangemessenes Verhalten an den Tag gelegt hat oder weil ein Mitarbeiter abwesend war, ohne seine Abwesenheit im Voraus anzukündigen. Führungskräfte stolpern bei solchen Gesprächen oft in die Harmoniefalle: Sie trauen sich nicht, Kritik beim Namen zu nennen und die Mitarbeitenden unnötig vor den Kopf zu stoßen. In herausfordernden Gesprächen ist allerdings genau das nötig: transparente Kommunikation und eine offene Haltung gegenüber Herausforderungen. Andere Vorgesetzte wiederum tun sich schwer damit, in schwierigen Situationen respektvoll zu bleiben und einen kühlen Kopf zu bewahren. Auch dieses Verhalten verhindert eine konstruktive Gesprächsführung und erfolgreiche Konfliktbewältigung.
Female Leadership – Erfolgreich führen trotz Gender-Barrieren
macrolearningFemale Leadership – Erfolgreich führen trotz Gender-Barrieren
Female Leadership – Erfolgreich führen trotz Gender-Barrieren
Female Leadership ist ein komplexes Thema mit vielen Facetten. In diesem Kurs konzentrieren wir uns auf das, was Frauen selbst tun können, um als Führungskraft erfolgreich, bzw. noch erfolgreicher zu sein. Es geht dabei weniger um die Frage, wie Frauen führen, oder ob sie die besseren Führungskräfte sind. Stattdessen stellen wir die größten Schwierigkeiten vor, mit denen Frauen, die Führungsaufgaben übernehmen (wollen), zu kämpfen haben. Und vor allem fokussieren wir uns auf Ansätze, wie sie mit diesen Schwierigkeiten umgehen können. Nach einer Einführung ins Thema werden fünf der häufigsten Hindernisse benannt und die Lernenden erhalten praxisnahe und umsetzungsorientierte Anregungen zum konstruktiven Umgang mit diesen.
Agile Führung
macrolearningAgile Leadership
Agile LeadershipAgile LeadershipAgile Leadership
"Agility" is the answer to ever shorter-term planning processes and ever faster change. "Leadership" must also be rethought in this context. This e⁠-⁠training therefore puts the classic leadership tools to the test. It is divided into the areas of mindset (understanding of leadership), skillset (leadership competencies) and toolset (leadership tools). For all three areas, we will examine how thinking and the respective methods and tools must change in order to continue to meet the requirements of successful leadership.
Selbstorganisiert lernen
macrolearningSelf-Organized Learning
Self-Organized LearningSelf-Organized LearningSelf-Organized LearningSelf-Organized LearningSelf-Organized Learning
With the possibilities offered by digitization learning is becoming more flexible, diverse, and individualized, among other things. Thanks to this, you now have the opportunity to take more control of your learning process. In this e⁠-⁠training course, you will learn about which parts of the learning process you can have an influence on – and you will receive numerous tips for successful self-organized learning. You will learn how to identify your learning needs, and, from these, you will learn how to set learning goals and get to grips with learning content. You will also find out how to select the appropriate learning resources and create a framework that is conducive to your learning. Furthermore, you will learn how you can learn productively with other people. And, finally, you will learn how to evaluate your learning process.
Produktiver und zufriedener im Job
macrolearningBecoming More Productive and Satisfied at Work
Becoming More Productive and Satisfied at WorkBecoming More Productive and Satisfied at WorkBecoming More Productive and Satisfied at WorkBecoming More Productive and Satisfied at Work
In this e⁠-⁠learning course, you will learn how you can work more productively and with less stress. It's not about working faster and harder to boost output. Instead, you can employ easy-to-learn methods to structure your day efficiently and be more relaxed in achieving your goals. You will learn how to get into the flow and become absorbed in your work. We will show you what your biorhythm has to do with your productivity and how you can plan your day so that you work harmoniously with your internal clock. In this e⁠-⁠learning course, participants will learn how they can work more productively and with less stress. They will learn how to employ practical self-management methods to be smart in structuring their day and achieving their goals in less time. Instead of having to work faster and harder, they will be able to manage their workload more easily and with greater satisfaction. Participants will learn how to get into the flow and how the knowledge of their own biorhythms can be used in their everyday work. After all, people who work efficiently but with less stress not only perform better but are also more relaxed and satisfied on the job.
Customer Centricity – Kund:innen verstehen, begeistern und binden
macrolearningCustomer Centricity – Understanding, inspiring and retaining customers
Customer Centricity – Understanding, inspiring and retaining customersCustomer Centricity – Understanding, inspiring and retaining customersCustomer Centricity – Understanding, inspiring and retaining customersCustomer Centricity – Understanding, inspiring and retaining customers
Have you recently been excited to buy something or try a new service? What was it that grabbed your attention? It could’ve been a lot of things, but typically, when you are really energized about a purchase, that means that the company that you’re about to give money to did a great job of making the customer the focal point of product development and service processes. In this e⁠-⁠training course, you will learn about customer focus and get tips on how to help customers get inspired to try out the latest products or services.
Führen mit Empathie
macrolearningLeading with Empathy
Leading with EmpathyLeading with EmpathyLeading with EmpathyLeading with Empathy
The ability to lead with empathy is considered to be a supreme discipline in leadership. If you succeed in managing your team with appreciation and trust in your daily work, you will be able to win over your employees more easily. Because with empathy, you not only take other people with you – you can also better understand them and put yourself in their shoes. This will create a working atmosphere in which your team will know they are appreciated and therefore will feel more comfortable. This will have a positive effect on every conversation and on your ability to persuade and convince others as a manager. Those who show empathy and attentiveness when dealing with other people can also better assess their attitude and thus avoid negative consequences of misjudgments. But leading with empathy is something that needs to be learned. In this training course, you will learn how to be more perceptive of other people's emotions and understand their motives. By applying this understanding, you will have greater assurance in working out suitable courses of action.
Klassisches Projekt­management – Projekte erfolgreich planen
macrolearningKlassisches Projekt­management – Projekte erfolgreich planen
Klassisches Projekt­management – Projekte erfolgreich planenKlassisches Projekt­management – Projekte erfolgreich planenKlassisches Projekt­management – Projekte erfolgreich planen
Haben Sie auch manchmal so viele Ideen für die Umsetzung einer bevorstehenden Aufgabe, dass Sie die Planung der Aufgabe überspringen und direkt drauf loslegen? Oft ist diese „Machermentalität“ gar nicht schlecht, manchmal sogar die bessere Variante. Im klassischen Projektmanagement verhält es sich jedoch genau andersherum. Hier ist die Planung der Schlüssel zum Erfolg der Projektarbeit! In diesem E⁠-⁠Training lernen Sie daher die Erfolgsfaktoren der Projektplanung im klassischen Projektmanagement kennen. Sie erfahren, welche Projekte klassisch gemanagt werden können und welchen Stellenwert eine klare Rollenverteilung für den Projekterfolg hat. Zudem wird der Projektauftrag als wichtigstes Planungsdokument in der klassischen Projektarbeit beleuchtet. Sie lernen, Meilensteine zu definieren und damit der Projektplanung und den Projektphasen Struktur zu geben. Wie Sie mit dem Kick-off Meeting erfolgreich den Sprung von der Planung in die Umsetzung des Projekts finden, rundet das E⁠-⁠Training inhaltlich ab.
Diversity & Inclusion – Vielfalt führen und fördern
macrolearningDiversity & Inclusion – Vielfalt führen und fördern
Diversity & Inclusion – Vielfalt führen und fördernDiversity & Inclusion – Vielfalt führen und fördernDiversity & Inclusion – Vielfalt führen und fördern
Mittlerweile entscheidet sich ein Großteil der Unternehmen bewusst für Diversität. Internationale Zusammenarbeit, demografischer Wandel, Frauen in Führungspositionen und Individualität auch am Arbeitsplatz – berufliche und private Rahmenbedingungen haben sich geändert und verlangen nach Toleranz und Respekt für unsere diverse Gesellschaft. Aber was bedeutet Vielfalt oder Diversität eigentlich? Welche Vorteile bietet Vielfalt für Unternehmen? Und wie können Führungskräfte diese Vielfalt Schritt für Schritt fördern und als festen Teil der Unternehmenswerte etablieren? Dies erfahren Teilnehmende in diesem E⁠-⁠Learning.
Resilienz – Die innere Widerstandskraft stärken
macrolearningResilienz – Die innere Widerstandskraft stärken
Resilienz – Die innere Widerstandskraft stärkenResilienz – Die innere Widerstandskraft stärkenResilienz – Die innere Widerstandskraft stärken
Leistungsdruck, komplexe Anforderungen, unvorhersehbare Ereignisse und Unsicherheiten begegnen uns im Arbeitsleben tagtäglich. Mithilfe von Resilienz kann es gelingen, mit diesen Herausforderungen positiv umzugehen und sich sogar persönlich weiterzuentwickeln. Was aber bedeutet Resilienz? Und was unterscheidet resiliente von nicht-resilienten Personen? Wie helfen die sieben Säulen der Resilienz dabei, Herausforderungen im beruflichen Alltag souverän zu meistern? Und wie gelingt es, die eigene innere Widerstandskraft zu stärken? Diese Fragen werden im Rahmen dieses E⁠-⁠Trainings ausführlich behandelt.
Innovation – Methoden für den Innovationsprozess
macrolearningInnovation – Methods for the Innovation Process
Innovation – Methods for the Innovation ProcessInnovation – Methods for the Innovation ProcessInnovation – Methods for the Innovation Process
Innovations must always have a place within a company. At the beginning of this e⁠-⁠training course, we will explain which phases characterize innovation processes. We will also take a closer look at a range of possible approaches to innovation development. There is a wealth of different approaches and methods for achieving different goals. In this e⁠-⁠training course, we will look at some of them in detail and show you which goals managers and innovation teams can achieve with them, as well as how they actually work.
Innovation – Prototypen bedarfsgerecht entwickeln und testen
macrolearningInnovation—Needs-based Development and Testing of Prototypes
Innovation—Needs-based Development and Testing of PrototypesInnovation—Needs-based Development and Testing of PrototypesInnovation—Needs-based Development and Testing of Prototypes
Innovations and the testing of new developments are closely interconnected. In this e⁠-⁠training course, we will show you methods for prototyping, how to use them in the most needs-based way with relatively little effort, and how to gain important insights from them at an early stage and thus save costs.
Hybride Teams erfolgreich führen
macrolearningSuccessfully Leading Hybrid Teams
Successfully Leading Hybrid TeamsSuccessfully Leading Hybrid TeamsSuccessfully Leading Hybrid Teams
This e⁠-⁠training course is about successfully leading hybrid teams and shaping the new working reality between working remotely and in-person at the office with a view to the future. Participants learn how they can establish binding rules as a basis for hybrid collaboration and where the limits of hybrid work lie. In addition, despite the physical distance, hybrid team meetings and team spirit are two essential components of this e⁠-⁠training course. Other focal points are the concept of fairness and the individual needs of employees working from home and in person at the office.
Klassisches Projektmanagement – Projekte erfolgreich steuern
macrolearningKlassisches Projektmanagement – Projekte erfolgreich steuern
Klassisches Projektmanagement – Projekte erfolgreich steuernKlassisches Projektmanagement – Projekte erfolgreich steuern
Haben Sie Ihre Projektziele festgezurrt und das Umfeld Ihres Projekts detailliert analysiert? Ja? – Sehr gut! Dann sind Sie bereit, von der Planungsphase in die Durchführung Ihres Projekts zu starten. Als Projektleitung ist es dabei Ihre Hauptaufgabe, das Projekt auf dem bestmöglichen Weg hin zum Projektziel zu steuern. In diesem e⁠-⁠Training erfahren Sie daher, wie und mit welchen Methoden Sie Ihr Projekt erfolgreich steuern können. Dabei beschäftigen Sie sich mit dem Management der Projektziele, dem Stakeholder- und Risikomanagement sowie dem Projektreporting als wertvolle Instrumente der Projektsteuerung.
Transformationale Führung – Mitarbeitende motivieren und begeistern
macrolearningTransformationale Führung – Mitarbeitende motivieren und begeistern
Transformationale Führung – Mitarbeitende motivieren und begeisternTransformationale Führung – Mitarbeitende motivieren und begeistern
Mehr Zufriedenheit im Job, eine höhere Kreativität und bessere Leistungen der Mitarbeitenden – das sind nur einige Vorteile der transformationalen Führung. In Zeiten eines strukturellen Wandels in der Arbeitswelt ermöglicht dieser moderne Führungsstil, den Anforderungen und Bedürfnissen von Erwerbstätigen gerecht zu werden. Mithilfe der transformationalen Führung können Mitarbeitende durch Visionen, Vorbildverhalten, individuelle Berücksichtigung und das Hinterfragen bestehender Wege motiviert und unterstützt werden. Die Kernelemente der transformationalen Führung werden in diesem E⁠-⁠Training ausführlich dargestellt und an Beispielen verdeutlicht. Die Teilnehmer:innen erfahren zudem, wie sie mit einem transformationalen Führungsstil ihren Mitarbeitenden optimal zur Seite stehen können.
Online-Verhandlungen führen
macrolearningOnline Negotiations
Online NegotiationsOnline NegotiationsOnline NegotiationsOnline Negotiations
More and more sales negotiations are being conducted online. This has many advantages, but also creates challenges. This e⁠-⁠training course, designed for experienced sales managers and sales professionals, deals specifically with the characteristic features of online negotiations. How can you succeed in building good relationships with your negotiating partners? How do you utilize the most constructive communication possible in online negotiations? And how do you resolve difficult situations? This e⁠-⁠training course provides answers to these questions and shows you how you can use professional online negotiations to intelligently and profitably expand your repertoire as a negotiation expert.
Laterale Führung - Erfolgreich führen ohne Vorgesetztenfunktion
macrolearningLateral Leadership — Leading Effectively Without Being a Supervisor
Lateral Leadership — Leading Effectively Without Being a SupervisorLateral Leadership — Leading Effectively Without Being a SupervisorLateral Leadership — Leading Effectively Without Being a SupervisorLateral Leadership — Leading Effectively Without Being a SupervisorLateral Leadership — Leading Effectively Without Being a Supervisor
More and more projects are being executed outside of traditional corporate hierarchies, by interdepartmental or even intercompany teams assembled based on competencies. In teams like these, there is often no disciplinary leader. Instead, the team has a lateral leader. That leader is then responsible for the project results but without being a superior in charge of the team. In this course, we will explain what exactly the special characteristics of lateral leadership are. We will use a practical example to show you how lateral leadership operates and what leadership tools are of special importance.
Mitarbeitende im Homeoffice führen und motivieren
macrolearningLeading and Motivating Employees in Home Office
Leading and Motivating Employees in Home OfficeLeading and Motivating Employees in Home OfficeLeading and Motivating Employees in Home OfficeLeading and Motivating Employees in Home OfficeLeading and Motivating Employees in Home Office
More and more often people are working from home. The basic tasks of managers remain the same; they are based on a combination of people-oriented and goal-oriented leadership. This results in five central challenges: building trust, achieving results, resolving conflicts, developing employees and motivating employees. However, these leadership challenges have to be mastered differently at a distance than they are in direct contact with employees. Participants learn how to do this in this e⁠-⁠training course.
Erfolgreich arbeiten im Home Office
macrolearningWorking Successfully in Your Home Office
Working Successfully in Your Home OfficeWorking Successfully in Your Home OfficeWorking Successfully in Your Home OfficeWorking Successfully in Your Home OfficeWorking Successfully in Your Home Office
More and more people are working from home all or part of the time. That has a lot of advantages, such as a better work-life balance and being spared the daily commute to work. At the same time, employees working from home also face major challenges. Many of the structures otherwise taken for granted are no longer there, and the easy, convenient contact with colleagues is also gone. The personal responsibility is greater—everyone is called upon to structure their working time, organize their workstation, avoid distractions and stay self-motivated. Learn how to do this in this practical training that includes many tips and transfer tasks for your everyday life working from home.
Selbstmotivation
macrolearningSelf-motivation
Self-motivationSelf-motivationSelf-motivationSelf-motivationSelf-motivation
The more self-determined and self-reliant you can be in your job, the more important it is to be self-motivated in your approach. In this e⁠-⁠training you will learn the basics of self-motivation. You will explore your motives and learn how to formulate clear goals. On this basis, we will introduce you to methods for motivating yourself effectively and maintaining your motivation in the long term. In addition, you will learn how to deal productively with obstacles. Numerous practical tips make it easier for you to apply the new knowledge in your everyday life.
Die Führungskraft als Coach
macrolearningThe Manager as a Coach
The Manager as a CoachThe Manager as a CoachThe Manager as a CoachThe Manager as a CoachThe Manager as a Coach
Coaching is a highly effective option for supporting people in their development. Managers can also use the coaching approach to strengthen the self-responsibility, motivation, and performance of their employees. At the same time, given the countless offers that are available, there is tremendous uncertainty about what coaching actually is and how it can be employed for best results. This training explains what coaching is all about and how managers in particular can put coaching to use for their teams. It also explains key skills and methods as well as a globally established model that can be used for structuring coaching conversations.
Digitale Informationsflut effizient meistern
macrolearningOvercoming the Digital Information Overload
Overcoming the Digital Information OverloadOvercoming the Digital Information OverloadOvercoming the Digital Information OverloadOvercoming the Digital Information Overload
The ever-increasing use of digital communication tools has led to information overload in the workplace, which poses challenges for people every day. In this e⁠-⁠training course, you will learn how to control the flood of digital information by using personal information management skills. In addition, you will learn strategies for increasing your productivity, creativity, and ability to concentrate. Practical techniques and tricks will be introduced to demonstrate how to bring order to any overflowing inbox. Furthermore, the e⁠-⁠training course will teach you how to scrutinize your personal use of digital communication tools more closely, as well as showing you methods for handling such tools in a balanced and healthy way.
Unconscious Bias – Vorurteile und Stereotype erkennen und reduzieren
macrolearningUnconscious Bias – Recognizing and Reducing Prejudices and Stereotypes
Unconscious Bias – Recognizing and Reducing Prejudices and StereotypesUnconscious Bias – Recognizing and Reducing Prejudices and StereotypesUnconscious Bias – Recognizing and Reducing Prejudices and Stereotypes
People tend to classify their fellow human beings into a pre-defined category system and evaluate them on that basis – but why is that? This e⁠-⁠training course deals with unconscious cognitive distortions and other unconscious thought patterns – such as prejudice and stereotypes – along with their causes. Participants will get to know various forms of unconscious bias – such as name bias, affinity bias and confirmation bias – and also receive some helpful tips on how to deal with them in a reflective way in their professional life.
Innovation – Ein innovatives Mindset fördern
macrolearningInnovation – Promoting an Innovative Mindset
Innovation – Promoting an Innovative MindsetInnovation – Promoting an Innovative MindsetInnovation – Promoting an Innovative Mindset
Innovative thinking can be learned. Developing an innovative mindset and promoting it in team members follows certain prerequisites and comes with some hidden stumbling blocks. In this e⁠-⁠training course, you will find out how you and your team can overcome what works against innovation and how to get mentally prepared for innovation.
Gespräche mit Mitarbeitenden konstruktiv und nachhaltig führen
macrolearningGespräche mit Mitarbeitenden konstruktiv und nachhaltig führen
Gespräche mit Mitarbeitenden konstruktiv und nachhaltig führen
Mitarbeitergespräche sind ein zentrales Führungs- und Personalentwicklungsinstrument. Dennoch verbinden viele Führungskräfte damit nicht unbedingt Positives, sondern empfinden sie häufig als unangenehm und krampfhaft und ihr Gegenüber mitunter als unmotiviert oder nervös. Das muss nicht sein. Werden Mitarbeitergespräche wertschätzend und zielorientiert geführt, bieten sie einen nachhaltigen Nutzen: Sie gewährleisten einen effektiven beidseitigen Informationsaustausch und tragen maßgeblich dazu bei, die Beziehung zwischen Mitarbeitenden und Führungskraft zu gestalten. In diesem E⁠-⁠Training lernen die Teilnehmenden das Potenzial von gut geführten Mitarbeitergesprächen kennen. Sie erfahren, wie sie ein Mitarbeitergespräch – vor Ort oder virtuell – optimal vorbereiten, führen und nachbereiten.
Design Thinking in der Praxis
macrolearningDesign Thinking
Design ThinkingDesign ThinkingDesign ThinkingDesign ThinkingDesign Thinking
The e⁠-⁠training was developed by design thinking practitioners. At the center is a real-life, anonymized project. It shows how a manufacturer of garage doors developed new products and solutions using a design thinking process. In this way the participants get to know the so-called problem space and the solution space in a vivid way. They also learn the three steps that lead through the two spaces. The participants learn what prerequisites must be created in order to apply design thinking. And they will be enabled to carry out their own projects along the design thinking method. In a special chapter, the persona concept is also presented in the context of the practical example.
Bedarf ermitteln
macrolearningIdentifying Needs
Identifying NeedsIdentifying NeedsIdentifying NeedsIdentifying NeedsIdentifying Needs
Needs analysis forms the basis for every sales talk. In order to determine the demand, knowledge of the different questioning techniques is important. This is exactly where this online training comes in. The focus is on the PPF method. It is easy to learn and very effective. After asking questions about the present, the salesperson asks the customer questions about the past, and then uses future questions to further specify the need.
Kreativitätstechniken – Methodenkoffer
macrolearningFostering Creativity – Methods für your Toolbox
Fostering Creativity – Methods für your ToolboxFostering Creativity – Methods für your ToolboxFostering Creativity – Methods für your ToolboxFostering Creativity – Methods für your ToolboxFostering Creativity – Methods für your ToolboxFostering Creativity – Methods für your Toolbox
Every company wants creative employees with lots of good ideas. "Be creative!"—has probably never spurred anyone on to imaginative high performance. But creativity can be encouraged and practiced. This e⁠-⁠learning introduces various methods and techniques for finding creative ideas —from classics such as brainstorming to stimulus image analysis. The focus of the training is in animated explanatory films. The video lectures introduce various creativity techniques and explain framework conditions that are necessary to successfully implement the methods. Specifically, the following techniques and methods will be covered: Brainstorming and Brainwriting, the 635 method, the Six Thinking Hats, the Walt Disney Method, and Stimulus Image Analysis. The e⁠-⁠learning contains valuable tips, concrete fields of application and "recipes" for a successful process. Transfer tasks help participants to integrate the methods and techniques into their everyday work. Learning questions after each module and a final test secure the learning results and confirm the achievement of the learning objectives.
Abschlüsse erzielen
macrolearningClosing the sale
Closing the saleClosing the saleClosing the saleClosing the saleClosing the sale
Many salespeople are excellent advisors, but often find it difficult to close the deal. This online training enables sales staff to expand their sales competence with the closing question. By means of realistic game scenes they experience how the purchase can be systematically completed. They also learn how to break off a sales process when the customer definitely does not want to buy.
Agiles Mindset Entwickeln
macrolearningDeveloping an Agile Mindset
Developing an Agile MindsetDeveloping an Agile MindsetDeveloping an Agile MindsetDeveloping an Agile MindsetDeveloping an Agile MindsetDeveloping an Agile Mindset
The focus is on video lectures and a workbook. In the video lectures a professional presenter leads through the topic. He interprets the film scenes and uses explanatory films to show the creation and effect of different mindsets. Transfer tasks help the participants to reflect on their own mindset. The workbook serves to systematically develop new perspectives and can be used for self-organized learning as well as for work in learning groups.
Mitarbeitende führen in der Krise
macrolearningLeadership in Times of Crisis
Leadership in Times of CrisisLeadership in Times of CrisisLeadership in Times of CrisisLeadership in Times of CrisisLeadership in Times of Crisis
This e⁠-⁠learning teaches how to manage crises. Video lectures introduce the phases of a crisis and explain how to successfully move through immense challenges with effective communication, resilience, and techniques for staying calm. The e⁠-⁠learning uses transfer tasks, comprehension questions, key messages, and a final test to help each participant meet the learning objectives.
Online-Meetings moderieren
macrolearningModerating Online Meetings
Moderating Online MeetingsModerating Online MeetingsModerating Online MeetingsModerating Online MeetingsModerating Online MeetingsModerating Online Meetings
For online meetings, almost all the rules that also apply to face-to-face meetings apply. But besides good preparation, structured execution and clear follow-up, other topics also play an important role. How do we deal with requests to speak? How can we also hold creative meetings online? How can we also establish social proximity and trust in online meetings? Regardless of the features of the respective online meeting tools and apps, this e⁠-⁠learning shows how online meetings can also be made productive.
Change Management – Veränderungsprozesse erfolgreich gestalten
macrolearningChange Management – Successfully shaping change processes
Change Management – Successfully shaping change processesChange Management – Successfully shaping change processesChange Management – Successfully shaping change processesChange Management – Successfully shaping change processesChange Management – Successfully shaping change processesChange Management – Successfully shaping change processes
Professional moderation, videos and explanatory films teach how managers can successfully shape change processes. The e⁠-⁠learning introduces the best-known change models and the individual phases of a change process. It also provides concrete measures and tools for the individual phases and sheds light on how to deal with resistance. Exercise questions, transfer tasks, key messages and a final test anchor the content.
Das Bewerbergespräch führen
macrolearningConducting the Interview
Conducting the InterviewConducting the InterviewConducting the InterviewConducting the InterviewConducting the Interview
This e⁠-⁠training video features video lectures, tips, mnemonics, transfer tasks, templates, study questions, key messages, and a knowledge check. Participants learn step-by-step how to create a job description, develop a job profile, conduct the job interview, ask the right questions and draw the right conclusions.
Meetings moderieren
macrolearningModerating Meetings
Moderating MeetingsModerating MeetingsModerating MeetingsModerating MeetingsModerating Meetings
Far too often, meetings are perceived as time wasters. Which is indicative of just how frequently meetings are badly organized and run. The fact is, meetings fulfill important purposes in everyday working life. They are a very good format for bringing everyone up to speed, they help to identify what's going wrong, and they can be used to generate new ideas. Without meetings, companies would miss out on critical communication that keeps them afloat in a competitive, ever-changing market. For this reason, the Moderating Meetings e⁠-⁠learning course will introduce participants to various meeting formats. Participants will learn how to foster a productive atmosphere as the moderator in a meeting, and they will acquire all of the necessary tools for dealing with a broad range of challenges—from long-winded ramblers to interrupters.
Feedback geben unter Kolleg:innen
macrolearningFeedback between Colleagues
Feedback between ColleaguesFeedback between ColleaguesFeedback between ColleaguesFeedback between Colleagues
Feedback is an essential tool for managing the cooperation in teams. Feedback is a give and take, both can and must be learned. The importance of feedback for personality development was also recognized in the 1970s by the two social psychologists Joseph Luft and Harry Ingram. They developed the so-called "Johari-window". It shows that self-perception and external perception differ. It also shows that through feedback the "blind spot" can be reduced and the scope for action increased. Positive feedback usually leads to the stabilization and development of the addressed behavior. It clears the way for team-promoting behavioral changes.
Argumentieren und Über­zeugen mit der Fünfsatz­technik
macrolearningArgumentieren und Über­zeugen mit der Fünfsatz­technik
Argumentieren und Über­zeugen mit der Fünfsatz­technik
Haben Ihnen vor versammelter Mannschaft schon einmal die Worte gefehlt und das, was Sie sagen wollten, kam einfach nicht rüber? Fehlt Ihnen in den entscheidenden Situationen oft die nötige Überzeugungskraft? – Dann müssen wir daran etwas ändern! Denn Situationen, in denen wir argumentativ überzeugen müssen, warten sowohl im beruflichen als auch im privaten Kontext täglich auf uns. In diesem E⁠-⁠Training lernen Sie, wie Sie Ihre Argumentationen mit Hilfe der Fünfsatztechnik simpel und vor allem effektiv in fünf Schritten – oder manchmal sogar schon in fünf Sätzen – gestalten können. Sie lernen außerdem, was ein gutes Argument ausmacht, wie Sie es effektiv verpacken können und wie Sie eine passende Konterstrategie für jede Art von Gegenargument auswählen und anwenden.
Überzeugend auftreten – online und in Präsenz
macrolearningÜberzeugend auftreten – online und in Präsenz
Überzeugend auftreten – online und in Präsenz
Wann waren Sie das letzte Mal vom Auftreten einer Person so richtig überzeugt oder gar begeistert? Überlegen Sie einmal ganz für sich: Was genau hat Sie überzeugt? War es der reine Inhalt der Argumente oder auch die Stimme, die Sprache oder die Körpersprache der betreffenden Person? Wahrscheinlich wird es eine gute Mischung aus allem gewesen sein, denn Studien zufolge braucht es für einen überzeugenden Auftritt sowohl inhaltliche als auch persönliche Überzeugungskraft! In diesem E⁠-⁠Training lernen Sie, wie Sie speziell mit Ihrer Stimme, Ihrer Sprache oder auch Ihrer Körpersprache und Ihrem interaktiven Verhalten überzeugen können und damit Ihre persönliche Überzeugungskraft verbessern. Lassen Sie sich von uns überzeugen!
Hybrides Arbeiten: On- und offline punkten
macrolearningHybrides Arbeiten: On- und offline punkten
Hybrides Arbeiten: On- und offline punkten
Dieses Training bereitet Mitarbeitende darauf vor, in hybriden Teams erfolgreich und möglichst reibungsfrei zusammenzuarbeiten. Dabei erfahren die Teilnehmenden, welche verbindlichen Regeln als Grundlage der hybriden Zusammenarbeit sinnvoll sind und wo die Grenzen hybriden Arbeitens liegen. Außerdem sind hybride Teammeetings, der Teamzusammenhalt trotz räumlicher Distanz sowie das Erkennen und Kommunizieren individueller Bedürfnisse und Wünsche wesentliche Inhalte.
Agiles Projektmanagement – Grundlagen
macrolearningAgile Project Management / Basics
Agile Project Management / BasicsAgile Project Management / BasicsAgile Project Management / BasicsAgile Project Management / BasicsAgile Project Management / Basics
In this e⁠-⁠learning, the participants receive the basic knowledge about agile project management. At first, agile project management is compared to the classical "waterfall" project management. The essential differences are clearly illustrated with the help of explanatory films. The participants learn important basic concepts of agile project management such as the iterative and incremental approach. Further focal points are the topics "Agile values" and "Agile principles". The participants are asked to classify their currently predominant way of working on the basis of the agile values and principles and to question them if necessary. The course concludes with an overview of the basic process of an agile project.
So funktioniert Kommunikation nach Paul Watzlawick
macrolearningHow Communication Works
How Communication WorksHow Communication WorksHow Communication WorksHow Communication WorksHow Communication Works
Understanding the highly complex "communication" puzzle is simplified by Paul Watzlawick's "Five Axioms". This shows what certain communicative dynamics look like in practice, and how it is possible to shape communication positively. Dramatizations enable the participants to recognize communication patterns, thereby enabling them to communicate in a more goal-oriented manner in the future.
Teamrollen kennen und produktiv machen
macrolearningKnowing Team Roles And Making Them Productive
Knowing Team Roles And Making Them ProductiveKnowing Team Roles And Making Them ProductiveKnowing Team Roles And Making Them ProductiveKnowing Team Roles And Making Them ProductiveKnowing Team Roles And Making Them Productive
The core of this e⁠-⁠learning is the team role model according to Meredith Belbin. The participants get to know the three main roles that are to be filled in teams: Activity-based roles, thinking and problem-solving roles and people-oriented roles. The strengths and weaknesses of the individual roles are presented in detail in various videos. This promotes understanding and appreciation of the role model and the resulting role differences. The e⁠-⁠learning also contains checklists, exercises and transfer tasks. The aim of the e⁠-⁠learning is to support the participants in their skill development.
Talking through Conflict
macrolearningTalking through Conflict
Talking through ConflictTalking through ConflictTalking through ConflictTalking through ConflictTalking through Conflict
Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing these tools and how to use them is critical for managing disagreements in the workplace. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about confict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.
Aufgaben Delegieren
macrolearningDelegating Tasks
Delegating TasksDelegating TasksDelegating TasksDelegating TasksDelegating Tasks
Delegating is more than just "do it"! The participants learn which tasks can be delegated in principle and which ones must not be passed on under any circumstances. They learn to develop requirement profiles in order to be able to assign the respective activities to suitable employees. The four stages of the delegation discussion are then presented. The participants also learn to avoid back delegations and to check agreements and deadlines.
Gute Entscheidungen treffen
macrolearningMaking Good Decisions
Making Good DecisionsMaking Good DecisionsMaking Good DecisionsMaking Good DecisionsMaking Good Decisions
Decisive strength is an essential skill in an ever faster changing environment. Participants can train this competence in this multimedia e⁠-⁠learning. They learn to quickly decide in which category a topic belongs, what needs to be done immediately and what can be postponed. And they learn methods to systematically prepare good decisions and then be able to make them.
Digitalisierung verstehen – Was der digitale Wandel für Unternehmen und im Job bedeutet
macrolearningUnderstanding Digitalization
Understanding DigitalizationUnderstanding DigitalizationUnderstanding DigitalizationUnderstanding Digitalization
In the e⁠-⁠training "Understanding Digitalization" presenter Christina takes participants on a journey into the digital world. She shows that digitization is not just about converting physical products and applications into digital products and applications. But that it is above all about the data that is generated in the process. In this process, traditional companies are disappearing - and new companies are emerging. In the same way, professions are changing. Even doctors may be replaced by digital technologies. The presenter introduces the new power of customers and the need for customer centricity as another significant change. Through transfer tasks, participants are encouraged to examine their own professional environment and company for digital challenges and potential.
Feedback geben
macrolearningGiving Feedback
Giving FeedbackGiving FeedbackGiving FeedbackGiving FeedbackGiving Feedback
In this e⁠-⁠learning the participants get to know the model of the Johari-window. It shows the difference between the perception of others and the perception of oneself. It clarifies the "blind spot" and shows why the "secret" will remain a secret. With the help of the course it is taught that "giving feedback" does not mean "praise" or "criticize". Rather, it is about the systematic opening of self-perception through feedback from outside.
Teamentwicklung erfolgreich gestalten
macrolearningSuccessfully Structuring Team Development
Successfully Structuring Team DevelopmentSuccessfully Structuring Team DevelopmentSuccessfully Structuring Team DevelopmentSuccessfully Structuring Team DevelopmentSuccessfully Structuring Team Development
In this e⁠-⁠learning course, the participants acquire the basics for their job as team leaders. They learn to set attractive, achievable and accepted team goals to motivate their team in the long run. They learn how to ensure a clear distribution of tasks within their team and how to agree on and implement goal-oriented rules. Furthermore, the e⁠-⁠learning includes measures to promote constructive communication. And it shows the participants how they can use simple means to sustainably promote trust and cohesion in their team.
Mitarbeitende motivieren
macrolearningMotivating Team Members
Motivating Team MembersMotivating Team MembersMotivating Team MembersMotivating Team MembersMotivating Team Members
When employees hide behind their desks, it does not have to be because of ill will or convenience. They often lack knowledge, ability and confidence in themselves. So how can managers motivate their employees to come out of their shell and face new tasks? In this e⁠-⁠learning, the participants will learn helpful methods of employee motivation. The focus is on the so-called "self-efficacy".
Neu in der Führungsrolle
macrolearningNew to the Leadership Role
New to the Leadership RoleNew to the Leadership RoleNew to the Leadership RoleNew to the Leadership RoleNew to the Leadership Role
The focus is on specialists who are promoted to management level. The training is suitable as a preparation for management tasks and imparts knowledge in the areas of result control, process management, employee leadership and self-management. The participants learn how to deal with different expectations and conflicts of interest. In addition, seven leadership myths are explained and refuted - because leadership does not fit into simple patterns.
Zeitmanagement
macrolearningTime Management
Time ManagementTime ManagementTime ManagementTime Management
Anyone who wants to use time productively must first know what time is needed for. Therefore, this e⁠-⁠learning first invites the participants to write down their own ideas. In other words, to write down for every hour of two weeks what was done in each case. This self-assessment is then used as a basis for learning the essential methods of time management. The Pomodoro-method, batching, time-boxing and prioritizing according to the Eisenhower-matrix. The goal is that the participants learn to manage their time in a way that the other team members can rely on. The e⁠-⁠learning can also be used to get to know individual methods in a new way.
Führen nach Reifegrad
macrolearningSituational Leadership
Situational LeadershipSituational LeadershipSituational LeadershipSituational LeadershipSituational Leadership
The maturity model is also known as "situational leadership". The participants learn to lead employees in a way that corresponds to their individual situation. Four different leadership styles are discussed: instructive, guiding, participative, and delegating. They also learn how to assess the respective maturity level of an employee.
Lernstrategien – Methodenkoffer
macrolearningLearning Strategies—Method Toolbox
Learning Strategies—Method ToolboxLearning Strategies—Method ToolboxLearning Strategies—Method ToolboxLearning Strategies—Method ToolboxLearning Strategies—Method Toolbox
With the aid of learning strategies, it is possible to guide memory and learning processes for specific goals. This e⁠-⁠training course introduces participants to a series of learning strategies based on research in the psychology of learning. These strategies are geared to widely varied learning goals—ranging from classic rote learning, to the consolidation and structuring of knowledge, to the more efficient use of informative texts and one's own notes. Participants will learn how to apply these strategies for self-directed learning opportunities in everyday work, and what makes them so effective.
Typgerecht führen
macrolearningTypgerecht führen
Typgerecht führen
Jeder Mensch ist einzigartig. Trotzdem treffen wir bei unterschiedlichen Menschen immer wieder auf ähnliche Persönlichkeitseigenschaften. Typenmodelle helfen als Vereinfachung einer komplexen Welt dabei, Menschen besser zu verstehen. In Ihrer Führungsrolle haben Sie mit den unterschiedlichsten Mitarbeitertypen zu tun und sollten wissen, wie Sie mit wem am besten umgehen. Damit alle Mitarbeitenden in Ihrem Team ihr Potenzial voll ausschöpfen können, ist es wichtig, sie entsprechend ihrer Persönlichkeit beziehungsweise ihres Persönlichkeitstyps individuell anzusprechen, abzuholen, zu fordern und zu entwickeln. Typgerechte Führung ermöglicht Ihnen genau das: einzuschätzen, was für ein Typ Ihr Gegenüber ist, und dann aus dem Repertoire der Handlungen treffsicher genau die Strategie auszuwählen, die genau diese Person bestmöglich abholt. So gelingt es Ihnen nicht nur, typgerecht auf die einzelnen Mitarbeitenden einzugehen, sondern auch, Teams so zusammenzusetzen, dass Gleichartigkeit vermittelnd und Unterschiedlichkeit befruchtend wirken.
Interkulturelle Teams – Grundlagen der erfolgreichen Zusammenarbeit
macrolearningInterkulturelle Teams – Grundlagen der erfolgreichen Zusammenarbeit
Interkulturelle Teams – Grundlagen der erfolgreichen Zusammenarbeit
Durch die zunehmende Internationalisierung und Globalisierung wird die Zusammenarbeit im internationalen Kontext immer wichtiger. Die Arbeit in interkulturellen Teams bietet großartige Potentiale, wird häufig aber auch als sehr herausfordernd erlebt. Die Teilnehmenden setzen sich in diesem E⁠-⁠Training mit kulturellen Unterschieden auseinander und erfahren, wie Vorurteile und Stereotype überwunden werden können. Wie kann kulturelle Intelligenz helfen, im interkulturellen Kontext handlungsfähig zu sein? Wie gelingt es, eine gute Basis für die erfolgreiche interkulturelle Zusammenarbeit zu legen? Was gilt es bei einem respektvollen und wertschätzenden Umgang mit Menschen aus anderen Kulturen zu beachten? Diese Fragen werden im Rahmen dieses E⁠-⁠Trainings beantwortet.
Interkulturelle Teams – Kommunikation mit Kolleg:innen aus anderen Kulturen
macrolearningInterkulturelle Teams – Kommunikation mit Kolleg:innen aus anderen Kulturen
Interkulturelle Teams – Kommunikation mit Kolleg:innen aus anderen Kulturen
Kommunikation ist das A und O einer erfolgreichen Zusammenarbeit – auch im interkulturellen Kontext. Insbesondere zwischen Personen aus stark unterschiedlichen Kulturen kommt es allerdings häufiger zu Konflikten oder Missverständnissen. In diesem E⁠-⁠Training geht es darum, das eigene Kommunikations-, Kritik- und Konfliktverhalten an den interkulturellen Arbeitskontext anzupassen und Sprachbarrieren effektiv überwinden zu können. Die Teilnehmer:innen erfahren, wie es ihnen gelingen kann, einen respektvollen und wertschätzenden Umgang mit Menschen unterschiedlicher Kulturen zu pflegen.
Wertschätzend kommunizieren
macrolearningCommunicating with Respect and Appreciation
Communicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and Appreciation
Those who manage to establish a good relationship with their interlocutor can have more constructive discussions and achieve better work results. The key is: communicating with respect and appreciation. The prerequisite is an "open ear" for one's own sensitivities as well as for the sensitivities of the dialog partner. In this web-based video training, the aim is therefore to build up sustainable relationships with the dialog partners in a specific manner: through clear and precise "I⁠-⁠messages" on the one hand and by being aware of the other person's point of view. This creates the basis for constructive dialog.
Virtuelle Teams – Motivation und Vertrauen schaffen
macrolearningVirtual Teams – Motivation and Trust
Virtual Teams – Motivation and TrustVirtual Teams – Motivation and TrustVirtual Teams – Motivation and TrustVirtual Teams – Motivation and TrustVirtual Teams – Motivation and TrustVirtual Teams – Motivation and Trust
Leading virtual teams is a skill that can be learned. The participants will learn how to motivate virtual teams remotely and in a media-appropriate way. They will learn to build trust between the individual team members working in different locations around the world. Another focus area of the e⁠-⁠learning course is for the participants to learn how to promote social networking in a team. In the last chapter, they will learn how to give effective feedback even remotely.
Die acht Kommunikationsstile nach Schulz von Thun
macrolearningThe Eight Types Of Communicators
The Eight Types Of CommunicatorsThe Eight Types Of CommunicatorsThe Eight Types Of CommunicatorsThe Eight Types Of CommunicatorsThe Eight Types Of CommunicatorsThe Eight Types Of Communicators
The e⁠-⁠learning presents the "eight communication types" according to Friedemann Schulz von Thun. The course is designed to raise the participants' awareness of the fact that people have different communication styles. It also makes them aware of their own preferred communication style. It is not about right or wrong communication styles, but rather about recognizing one's own style and, if necessary, developing it further or opening it up.
Grundlagen der Kommunikation nach Schulz von Thun
macrolearningBasics of Communication
Basics of CommunicationBasics of CommunicationBasics of CommunicationBasics of CommunicationBasics of CommunicationBasics of Communication
Using Friedemann Schulz von Thun's "4⁠-⁠ears-model", the participants are made aware of the complex process of communication. They get to know and understand their personal communication behavior better. The participants also get to know "their" preferred ear. They learn to understand which messages they often send unconsciously. The training course encourages the participants to transfer the acquired knowledge into action competence.
Fragetechniken gezielt einsetzen
macrolearningHow to Use Questioning Techniques
How to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning Techniques
Questions set thought processes in motion. Nothing is more convincing than the answers we give ourselves. With the help of this training course, the participants will learn the fundamental difference between open and closed questions, and will acquire the ability to apply questioning techniques correctly.
Interkulturelle Kommunikation in Teams
macrolearningIntercultural Communication in Teams
Intercultural Communication in TeamsIntercultural Communication in TeamsIntercultural Communication in TeamsIntercultural Communication in TeamsIntercultural Communication in Teams
Teams are becoming ever more heterogeneous, as the team members often hail from different countries and cultures. Consequently, intercultural communication is becoming more and more important, especially in the context of work.  In this e⁠-⁠learning course, the participants will learn what "culture" means exactly. The e⁠-⁠training course deals with the most important cultural dimensions from the works of Geert Hofstede and E. T. Hall. The participants will also learn how to become more aware of cultural differences and will receive valuable leadership tools with which to manage intercultural teams. The aim of the e⁠-⁠training course is to enhance the intercultural skills of the participants.
Präsentieren – Die Grundlagen
macrolearningPräsentieren – Die Grundlagen
Präsentieren – Die Grundlagen
Sicher und überzeugend präsentieren zu können ist eine Schlüsselkompetenz in immer mehr Berufsgruppen. In diesem E⁠-⁠Training geht es um die zugrunde liegenden Techniken und Methoden, mit denen sich Inhalte ansprechend und professionell präsentieren lassen. Die Teilnehmer:innen lernen, ihre Präsentation auf die Vortragsziele und die Vorstellungen des Publikums auszurichten und logisch zu strukturieren. Außerdem erhalten sie praxisbezogene Tipps, wie sie allfällige Stolpersteine schon im Vorfeld aus dem Weg räumen können.
Präsentieren – Persönlich, souverän und professionell
macrolearningPräsentieren – Persönlich, souverän und professionell
Präsentieren – Persönlich, souverän und professionell
Präsentieren ist mehr als bloßes Texte vortragen und Grafiken zeigen. Eine gute Präsentation ist persönlich, individuell, motivierend und mitreißend. In diesem E⁠-⁠Training lernen die Teilnehmenden Methoden kennen, mit denen sie ihre Kommunikation direkter, emotionaler und aktivierender gestalten können – sowohl auf verbaler als auch nonverbaler Ebene. Ein weiterer Schwerpunkt des Trainings sind praxisbezogene Möglichkeiten, um zu einem ausgeglichenen, kommunikativen Mindset zu gelangen und Lampenfieber von vornherein zu kontrollieren.
Präsentieren – Überzeugend auftreten im virtuellen Raum
macrolearningPräsentieren – Überzeugend auftreten im virtuellen Raum
Präsentieren – Überzeugend auftreten im virtuellen Raum
In der heutigen Arbeitswelt wird es immer wichtiger, auch im Online-Setting Inhalte attraktiv und überzeugend zu vermitteln. Online-Präsentationen bieten eine Vielzahl von Möglichkeiten, die Aufmerksamkeit des Publikums zu fesseln und die Qualität des Vortrags zu erhöhen. In diesem E⁠-⁠Training werden die Besonderheiten des Online-Präsentierens dargestellt. Es gibt Tipps für den Umgang mit der Technik, und die Teilnehmenden erfahren, welche Medien und Methoden sie wie einsetzen können.
Scrum – Der Überblick
macrolearningScrum – The Overview
Scrum – The OverviewScrum – The OverviewScrum – The OverviewScrum – The OverviewScrum – The OverviewScrum – The Overview
The e⁠-⁠learning shows the background and development of scrum. This enables the participants to classify and understand scrum. At the center are the basics of scrum as described by Jeff Sutherland in his book "The Scrum Revolution". The references to the Toyota principle and the Plan-Do-Check-Act method show that scrum had a broader horizon than software development from the beginning. Based on this, the essential characteristics of scrum are described: working in teams, focused work and the division into product owner, scrum master and team. The participants also learn what the basic organization of a project looks like according to scrum. The e⁠-⁠learning brings all participants to a high level of knowledge about scrum. It is ideal for the preparation for scrum projects and for the preparation for the different scrum roles.
Kanban – Die Methode
macrolearningWorking with the Kanban Board
Working with the Kanban BoardWorking with the Kanban BoardWorking with the Kanban BoardWorking with the Kanban BoardWorking with the Kanban BoardWorking with the Kanban Board
To ensure that the participants do not only get to know Kanban in its short form as a planning tool, the e⁠-⁠learning first briefly goes into its development. On the basis of the development in the Japanese automotive industry, they get to know the "flow idea" behind Kanban. This should enable the participants to use the method more creatively and purposefully. A case study from the manufacturing industry will also make Kanban tangible. The participants will learn the different ways to handle a Kanban board. They also learn about the most important elements such as "Work in Progress Limits" and the "Pull Principle".
Virtuelle Teams – Kommunikation
macrolearningVirtual Teams – Communication
Virtual Teams – CommunicationVirtual Teams – CommunicationVirtual Teams – CommunicationVirtual Teams – CommunicationVirtual Teams – Communication
Communication is the fuel that powers all teamwork. This also applies to virtual teams. In this e⁠-⁠learning course, the participants will learn how to establish efficient communication in virtual teams. They will learn which digital media are suitable for which occasions and what they should think about when choosing the respective medium. Furthermore, the participants will learn to regulate the collaboration in their virtual team and to avoid media-induced misunderstandings. The e⁠-⁠learning course specifically addresses how virtual meetings must be conducted.
Konfliktmanagement für Führungskräfte
macrolearningConflict Resolution for Managers
Conflict Resolution for ManagersConflict Resolution for ManagersConflict Resolution for ManagersConflict Resolution for ManagersConflict Resolution for Managers
For managers, the rule is: intervene as little as possible, but as much as necessary in a conflict involving their own employees. As a starting point, it is important to also recognize hidden conflicts and assess their severity. The theoretical basis for this is provided by Friedrich Glasl's model of the nine stages of conflict escalation. It clearly shows how conflicts can escalate if timely intervention is neglected. For each escalation stage, managers therefore learn various methods of conflict resolution - from the promotion of independent conflict resolution to mediation and arbitration as well as to the intervention of power.
Teamphasen erfolgreich gestalten
macrolearningManage Team Phases Successfully
Manage Team Phases SuccessfullyManage Team Phases SuccessfullyManage Team Phases SuccessfullyManage Team Phases SuccessfullyManage Team Phases Successfully
The four team phases according to Bruce Tuckman form the core of this e⁠-⁠learning course. The participants will learn how to accompany their team proactively through the individual team phases. The e⁠-⁠learning course deals with each team phase individually and shows the essential features of the respective phases using convincing dramatizations. Building on this, the participants will learn more about the management instruments suitable for each team phase. The five dysfunctions of a team according to Lencioni are presented in a separate chapter. The e⁠-⁠learning course also contains checklists, exercises and transfer tasks. The aim of the e⁠-⁠learning course is to support the participants in skill development.
Nutzen Argumentieren
macrolearningDemonstrating Value
Demonstrating ValueDemonstrating ValueDemonstrating ValueDemonstrating ValueDemonstrating ValueDemonstrating Value
The value does not depend on the product, but on the user. Because knowledge of the buying motive is fundamental to the value argumentation, this e⁠-⁠learning presents the four most important buying intentions - safety, recognition, profit and convenience - their recognition and appropriate response. Building on this, the participants learn the five-step technique of value argumentation. Realistic examples show what an individual value argumentation can look like.
Didaktische Grundlagen für die wirksame Weitergabe von Wissen
macrolearningPrinciples for Effective Knowledge Transfer
Principles for Effective Knowledge TransferPrinciples for Effective Knowledge TransferPrinciples for Effective Knowledge TransferPrinciples for Effective Knowledge TransferPrinciples for Effective Knowledge Transfer
Participants undergo a "crash course in didactics" and receive an overview of the three major models: behaviorism, cognitivism, and constructivism. Also included in this standard e⁠-⁠learning: the MASTER model as a planning and structuring model for seminars. Users are also made aware of the various roles and tasks they face as "trainers".
Conflict Resolution between Colleagues
macrolearningConflict Resolution between Colleagues
Conflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between Colleagues
This e⁠-⁠training course shows the typical symptoms and levels of a conflict. In addition, the different reactions to conflict get introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.
Burnout besser verstehen und bewältigen
macrolearningBurnout besser verstehen und bewältigen
Burnout besser verstehen und bewältigen
Das emotionale und physische Erschöpfungssyndrom Burnout kann aus einer zu starken Belastung resultieren. Sie erfahren in diesem E⁠-⁠Training, was der Begriff „Burnout“ bedeutet und wie es zu einem Burnout kommen kann. Welche Faktoren tragen maßgeblich zu dieser Erkrankung bei? Welche drei Phasen des Burnouts gibt es? Was können Sie tun, um auch bei größeren Belastungen gesund zu bleiben? Und was ist zu tun, wenn es tatsächlich zu einem Burnout gekommen ist? Das E⁠-⁠Training gibt fundierte Antworten auf diese Fragen. Sie lernen, wie Sie ein Burnout erkennen, besser verstehen und mithilfe externer Hilfe zu einer Verbesserung der Situation beitragen können.
Stressmanagement – Stress erfolgreich und gelassen meistern
macrolearningStressmanagement – Stress erfolgreich und gelassen meistern
Stressmanagement – Stress erfolgreich und gelassen meistern
Stress ist ein natürlicher Bestandteil unseres Lebens. Zu viel davon kann allerdings schwerwiegende Folgen haben: Zahlreiche körperliche und mentale Einschränkungen können aus einer zu starken Belastung resultieren. Sie erfahren in diesem E⁠-⁠Training, was man unter Stress versteht und wie Stress entsteht. Wie kann es gelingen, Stress zu reduzieren? Welche Methoden des instrumentellen, mentalen und regenerativen Stressmanagements sind dabei hilfreich? Das E⁠-⁠Training gibt fundierte Antworten auf diese Fragen. Sie erfahren, wie Sie Stress erkennen, besser verstehen und durch gezielte Techniken und Methoden erfolgreich managen können.
Aktiv zuhören
macrolearningActive Listening
Active ListeningActive ListeningActive ListeningActive ListeningActive Listening
In order to hear what the other person wants to say, it is not enough to simply listen. Important information can be lost if the listener does not fully concentrate on the conversation partner and - where necessary - encourage him to continue talking. One method for shaping this communicative process effectively is "active listening". It provides guidance that allows listeners to understand the concerns of the other party truly. "Active listening" is thus one of the most important communication tools for team workers and managers. "Active listening" shows participants how to achieve better results through concentration and verbal control techniques.
Erstkontakt Herstellen
macrolearningMaking Initial Contact
Making Initial ContactMaking Initial ContactMaking Initial ContactMaking Initial ContactMaking Initial Contact
Effective and efficient work brings the highest possible return with the relatively low investment. This is very important for customer acquisition. After all, it is important to find out exactly the right ones among the thousands of possible customers and to make the best possible initial contact. Research tools help the participants to assess customer potential and to address them in a targeted manner. There are also effective methods for identifying potential customers. This is precisely where this online training comes in: participants learn how to prepare precisely for future customers using the "elevator pitch" method.
Professionell Verhandeln
macrolearningBasics of Negotiations
Basics of NegotiationsBasics of NegotiationsBasics of NegotiationsBasics of Negotiations
Successful negotiations are not based on luck, but on learned skills. This e⁠-⁠training introduces the most important tools needed to conduct successful negotiations. How to strengthen the match basis and to enter a negotiation well prepared? How do you know when to continue a negotiation or when to stop? How do you unerringly present your offer to your negotiating partner and argue the benefits of your product? The e⁠-⁠training provides sound answers to these questions. It shows you how you can successfully conclude your next negotiation through efficient preparation and targeted benefit argumentation. 
Beziehung aufbauen im Verkauf
macrolearningBuilding relationships in sales
Building relationships in salesBuilding relationships in salesBuilding relationships in salesBuilding relationships in salesBuilding relationships in sales
When building relationships in sales, it is not so much numbers, data and facts that count, but rather personality and likeability. One of the most important methods to achieve this is small talk. Participants learn how to use small talk to build relationships effectively. In addition, this course shows how to use body language to respond specifically to body language signals from the other person.
Methoden und Werkzeuge der Online-Wissensvermittlung
macrolearningMethods and Tools for Online Knowledge Transfer
Methods and Tools for Online Knowledge TransferMethods and Tools for Online Knowledge TransferMethods and Tools for Online Knowledge Transfer在线授课的方法和工具 – Methods and Tools for Online Knowledge TransferMethods and Tools for Online Knowledge Transfer
The e⁠-⁠learning explains the special features of online training. The participants learn how to prepare an online training environment. The course deals with special features in the knowledge acquisition phase and conveys how to activate and manage participants.
Schwierige Verhandlungen führen
macrolearningDifficult Negotiations
Difficult NegotiationsDifficult NegotiationsDifficult NegotiationsDifficult Negotiations
Negotiations do not always follow the same pattern. There are negotiating partners* who can make life difficult for you and can present you with real challenges in a negotiation. In this e⁠-⁠training you will learn the most important tools to keep the upper hand even in difficult negotiations. How do you deal with conflicting interests? How do you manage to get a stalled negotiation going again? How do you confidently defend yourself against attacks and not be distracted from your negotiation goal? E⁠-⁠training provides well-founded answers to these questions. It shows you how to achieve successful results even in complex negotiations through efficient preparation.
Einwände entkräften
macrolearningHandling objections
Handling objectionsHandling objectionsHandling objectionsHandling objections应对反对意见 – Handling ObjectionsHandling objections
No!" - does not always mean no. Objections do not mean disinterest on the part of the customer, but quite the opposite, potential attention. In order to be able to recognize, decode and, in the best case, crack objections from the other party, this course presents the ten most frequent objection codes and how to react to them. The acknowledgement method, which consists of four stages - the acknowledgement phase, question phase, argumentation phase, and activation phase - has proven particularly effective here. The participants learn how to use this method safely.
Die sechs Strategien der Konfliktlösung
macrolearningDie sechs Strategien der Konfliktlösung
Die sechs Strategien der Konfliktlösung
Wenn es um die Lösung von Konflikten geht, wenden Menschen unterschiedliche Bewältigungsstrategien an. In diesem Zusammenhang konzipierte der Konfliktforscher Gerhard Schwarz sechs Methoden - Flüchten, Kämpfen, Nachgeben, Delegieren, Verhandeln und Einigen. Die Teilnehmer lernen die Vor- und Nachteile dieser Strategien kennen und werden angeleitet, Handlungskompetenz im Umgang mit Konflikten zu entwickeln.
Storytelling im Unternehmen
macrolearningStorytelling within the Company
Storytelling within the CompanyStorytelling within the Company
Stories convey information more clearly, effectively and emotionally than facts and figures. Storytelling is part of every company and can be used in many situations, be it in conversations within a team or in conversations with customers. The e⁠-⁠learning course explains what storytelling is and how it works. Videos, tips, mnemonics, instructions and overviews show how to build a good story. Questions, transfer tasks and a final knowledge check ensure that the learning objectives are achieved.
Methodeneinsatz in Präsenztrainings
macrolearningMethods of Training
Methods of TrainingMethods of TrainingMethods of TrainingMethods of TrainingMethods of Training
It is obvious that experts simply tell their listeners what they know. But a lecture is only one of many ways to effectively pass on knowledge - and by far not always the best. In this standard e⁠-⁠learning, users therefore learn about and apply many methods beyond the classic lecture. The methods are adapted to the respective phases of the classroom training.
Trainings vorbereiten und konzipieren
macrolearningHow to Design and Prepare a Training
How to Design and Prepare a TrainingHow to Design and Prepare a TrainingHow to Design and Prepare a TrainingHow to Design and Prepare a TrainingHow to Design and Prepare a Training
One of the essential formats for the effective transfer of knowledge is face-to-face training. In this standard e⁠-⁠learning the participants receive the basics for planning and designing a classroom training. This includes obtaining (and, if necessary, requesting) a goal-oriented briefing, elaborating the goals of the training, planning the contents and methods, and also considering the organizational challenges.
Das Konfliktgespräch führen
macrolearningDas Konfliktgespräch führen
Das Konfliktgespräch führen
Schwelende Konflikte sind Gift für das Arbeitsklima und die Arbeitsproduktivität. Dabei können die meisten Konflikte mithilfe eines Konfliktgesprächs und wertschätzender Kommunikation zumindest entschärft, wenn nicht gar ausgeräumt werden. Die Teilnehmer:innen lernen in diesem multimedialen, interaktiven E⁠-⁠Learning, wie Konfliktgespräche vorbereitet und effektiv geführt werden. Und wie sichergestellt werden kann, dass die getroffenen Vereinbarungen letztendlich auch eingehalten werden.
Change Management mit Klaus Doppler
macrolearningChange Management
Change ManagementChange ManagementChange Management
It is the dream of every manager to develop an idea, get the employees together, distribute the tasks - and then the process runs straight to the goal. Nothing could be further from reality - resistance will arise. Klaus Doppler, the "pope" of change management, presents the four pillars of change in our e⁠-⁠learning course "Change Management". He thus imparts fundamental knowledge about change processes.
Argumentieren und überzeugen
macrolearningJustification and Persuasion Techniques
Justification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion Techniques
This e⁠-⁠learning will present the participants with numerous tools for better and more effective argumentation. They will learn about the five-step technique, the ETHOS scheme and the four i⁠-⁠Words technique. An expert gives advice for professional preparation and the use of voice and body language. Using film scenes the e⁠-⁠learning shows how to deal with blackouts, counterarguments, trick questions and verbal attacks in a confident way.
Aktiv gegen Burnout – Stress intelligent Managen
macrolearningSmart Stress Management
Smart Stress ManagementSmart Stress ManagementSmart Stress ManagementSmart Stress ManagementSmart Stress ManagementSmart Stress Management
In this multimedia e⁠-⁠learning, basic factors such as burnout and stress are explained using feature film scenes. It is shown how burnout can be prevented and reduced. In explanatory films and exercises, the course presents ways to relax and build mental strength, as well as a healthy work-life balance.
Konflikte am Arbeitsplatz entschärfen und vermeiden
macrolearningKonflikte am Arbeitsplatz entschärfen und vermeiden
Konflikte am Arbeitsplatz entschärfen und vermeiden
Wo Menschen sind, kommt es zu Konflikten. Mit Hilfe von vier Methoden vermittelt dieses E⁠-⁠Learning Strategien zum Umgang mit Konflikten. Je früher diese Methoden eingesetzt werden, desto schneller verliert ein Konflikt seine Bedeutung und seine Wirkung. Die vier Methoden sind: 1. Die Gefühlsebene zu respektieren. 2. Humor als Mittel zur Entschärfung von Konflikten nutzen. 3. Lernen, fair zu kritisieren. 4. Machtspiele konsequent zu unterbinden. Die Teilnehmer werden anhand von Übungen und Spielszenen animiert, diese einfachen Methoden der Konfliktlösung im Alltag auszuprobieren und dadurch Handlungskompetenz zu erwerben.
Mehr Energie - mehr Leistungskraft - mehr Erfolg
macrolearningMore Energy, More Productivity, More Success
More Energy, More Productivity, More SuccessMore Energy, More Productivity, More Success
This e⁠-⁠learning shows how to increase performance in a targeted manner and thus motivate yourself in the long term. It introduces the right stamina training and shows how to stay fit through intelligent self-management and healthy nutrition. Recovery and relaxation are highlighted as central factors for improved performance. Through mental training the participants learn to avoid burnout.
Präsentieren im Unternehmen
macrolearningHow to Give a Presentation
How to Give a PresentationHow to Give a PresentationHow to Give a PresentationHow to Give a PresentationHow to Give a PresentationHow to Give a Presentation
Presenting to colleagues, business partners, managers and employees: Even if it's not the big stage - if you want to win over your audience for yourself and your project, you need to be well prepared and know some basic presentation techniques. In this e⁠-⁠learning course, the experienced lecturer Caroline Krüll shows how to tailor a presentation to the audience and the occasion and how to convey the core message convincingly. The lecturer introduces the dramaturgy of a successful presentation and shows how effective visualization works. In addition to tips for the correct use of PowerPoint, flipchart and other aids, the lecturer will also explain how to react confidently to typical disturbances such as objections, verbal attacks or even bored faces.
Mitarbeitergespräche führen
macrolearningAppraisal Dialog And Other One To One Meetings
Appraisal Dialog And Other One To One MeetingsAppraisal Dialog And Other One To One MeetingsAppraisal Dialog And Other One To One Meetings
Employee appraisals are a central control instrument in day-to-day management. They are the basis for a mutual exchange of information and intensive relations with employees. Michael Lorenz presents the different occasions and forms of employee appraisals. He imparts important background knowledge to the participants and also provides them with numerous practical implementation tools.
Trennungsgespräche führen
macrolearningConducting Termination Meetings
Conducting Termination MeetingsConducting Termination Meetings
Termination meetings differ from other meetings due to immense importance they have for the employees involved. They are often associated with a great emotional shock that can manifest in various ways. It is part of your job as a manager to conduct termination meetings in a professional and respectful manner. This e⁠-⁠training course will equip you with the tools you need to do this. You will learn the proper way to perpare and how you should plan and structure termination meetings. One focus of the e⁠-⁠training course is handling emotional factors: What are typical reactions and how can you deal with them well? In an extra chapter, you will learn how to conduct termination meetings by online videoconferencing or telephone.
Konfliktlösung unter Kolleg:innen nach dem Harvard Konzept
macrolearningKonfliktlösung unter Kolleg:innen nach dem Harvard Konzept
Konfliktlösung unter Kolleg:innen nach dem Harvard Konzept
Das Harvard-Konzept gilt als eine der wichtigsten Methoden zur Konfliktlösung. Die Kernsätze der Methode, wie zum Beispiel zwischen Interessen und Positionen unterscheiden, sind Grundlage von Mediationen und Konfliktlösungen auf der ganzen Welt. Die Teilnehmer:innen lernen in diesem E⁠-⁠Learning, das Harvard-Konzept für die Herausforderungen in ihrem Job fruchtbar zu machen. Sie erfahren anschaulich die wichtigsten Leitlinien und werden dazu angeregt, das Harvard-Konzept anzuwenden und auf diese Weise Win-Win-Lösungen anzustreben.
Gruppen in Präsenzveranstaltungen steuern
macrolearningManaging Groups in a Training
Managing Groups in a TrainingManaging Groups in a TrainingManaging Groups in a TrainingManaging Groups in a TrainingManaging Groups in a Training
One of the major challenges for business experts is the communicative complexity of dynamic groups. Anyone who has been able to convince with his or her expertise is suddenly confronted with having to slow down frequent speakers and integrate disruptive factors, and not being able to relax even in difficult situations. In this e⁠-⁠learning course, subject matter experts are familiarized with these challenges - and they learn about solutions that really help them in their everyday work.
Körpersprache im Beruf. Mit Stefan Verra
macrolearningKörpersprache im Beruf. Mit Stefan Verra
Körpersprache im Beruf. Mit Stefan Verra
Die Teilnehmer lernen, die meist unbewusst wahrgenommenen Signale der Körpersprache zu dechiffrieren und einzusetzen. Außerdem verdeutlicht der renommierte Trainer Stefan Verra, wie unterschiedlich Aussagen wirken, wenn sie durch bewusste oder unbewusst Signale der Körpersprache begleitet werden. Stefan Verra gibt den Teilnehmern zahlreiche Methoden und Techniken an die Hand, um im Verkauf, bei Vorträgen, Verhandlungen oder Meetings die Körpersprache des Gegenübers richtig einzuschätzen und selbst kongruente Signale auszusenden. 
Fremdpersonal richtig einsetzen - Was Führungskräfte wissen müssen
macrolearningFremdpersonal richtig einsetzen - Was Führungskräfte wissen müssen
Fremdpersonal richtig einsetzen - Was Führungskräfte wissen müssen
Die Teilnehmenden lernen Möglichkeiten des Fremdpersonaleinsatzes und entscheidende Faktoren über den zu wählenden Vertrag kennen. Sie erfahren, wie sie Verträge richtig gestalten, um illegale Beschäftigungsverhältnisse zu vermeiden. In einer professionellen Moderation, Videos und Erklärfilmen werden außerdem Unterschiede, Abgrenzungskriterien und ein Risiko-Check angeboten.
Konfliktarten kennen und erkennen
macrolearningKonfliktarten kennen und erkennen
Konfliktarten kennen und erkennen
Die Ursachen von Konflikten sind zwar im Einzelfall unterschiedlich. Dennoch lassen sich im Alltag klar unterschiedliche Konfliktarten erkennen: Rollenkonflikte, Zielkonflikte, Beurteilungskonflikte, persönliche Konflikte und Verteilungskonflikte. Die Teilnehmer:innen lernen in diesem E⁠-⁠Training die unterschiedlichen Konfliktarten kennen. Das versetzt sie in die Lage, Konfliktursachen zu analysieren und dadurch schneller und gezielter Konfliktlösungen zu entwickeln. Mithilfe von theoretischem Input, Spielszenen und Übungsaufgaben werden die Teilnehmenden dazu befähigt, das Gelernte in ihrem realen Umfeld anzuwenden und umzusetzen.
Zirkeltraining für die Karriere
macrolearningWorkout for your Career
Workout for your CareerWorkout for your Career
There's circuit training for those who want to increase their athletic performance. But what about those who want to get in shape for their career? What do they do? Joachim Pawlik, a former professional athlete and leading consultant for the performance of managers and the development of potential, has adapted the circuit training method to professional life. At ten stations, you will learn which skills play a crucial role and how to develop them. You will learn how to take genuine responsibility in crucial moments and how you can have greater courage. You will see how you need to practice getting the last ten percent out of yourself and improving speed by thinking more slowly. At every stage, there will be questions to reflect on, exercises, and micro-learnings to challenge you to take a critical look at yourself and work on yourself with specific objectives – for greater flexibility, resilience, and performance at work as well as in your personal life.