Our E⁠-⁠Learnings

Führen nach Reifegrad
Situational Leadership
Situational LeadershipSituational LeadershipSituational LeadershipSituational Leadership
The maturity model is also known as "situational leadership". The participants learn to lead employees in a way that corresponds to their individual situation. Four different leadership styles are discussed: instructive, guiding, participative, and delegating. They also learn how to assess the respective maturity level of an employee.
Virtuelle Teams – Kommunikation
Virtual Teams – Communication
Virtual Teams – CommunicationVirtual Teams – CommunicationVirtual Teams – CommunicationVirtual Teams – Communication
Communication is the fuel that powers all teamwork. This also applies to virtual teams. In this e⁠-⁠learning course, the participants will learn how to establish efficient communication in virtual teams. They will learn which digital media are suitable for which occasions and what they should think about when choosing the respective medium. Furthermore, the participants will learn to regulate the collaboration in their virtual team and to avoid media-induced misunderstandings. The e⁠-⁠learning course specifically addresses how virtual meetings must be conducted.
Produktiver und zufriedener im Job
Produktiver und zufriedener im Job
Produktiver und zufriedener im Job
In diesem E⁠-⁠Learning erfahren Sie, wie Sie mit weniger Stress produktiver arbeiten können. Denn es kommt nicht darauf an, schneller und härter zu arbeiten, um mehr Leistung zu erzielen. Stattdessen können Sie mit leicht erlernbaren Methoden des Selbstmanagements Ihren Tag effizient strukturieren und so entspannter Ihre Ziele erreichen. Sie lernen, wie es Ihnen gelingt, in den Flow zu kommen und in Ihrer Tätigkeit aufzugehen. Wir zeigen Ihnen, was der Biorhythmus mit Produktivität zu tun hat und wie Sie Ihren Tag in Einklang mit Ihrer inneren Uhr bringen können.
Mitarbeitergespräche führen
Appraisal Dialog And Other One To One Meetings
Appraisal Dialog And Other One To One MeetingsAppraisal Dialog And Other One To One Meetings
Employee appraisals are a central control instrument in day-to-day management. They are the basis for a mutual exchange of information and intensive relations with employees. Michael Lorenz presents the different occasions and forms of employee appraisals. He imparts important background knowledge to the participants and also provides them with numerous practical implementation tools.
Agiles Mindset Entwickeln
Developing an Agile Mindset (with Chinese Subtitles)
Developing an Agile Mindset (with Chinese Subtitles)Developing an Agile Mindset (with Chinese Subtitles)Developing an Agile Mindset (with Chinese Subtitles)Developing an Agile Mindset (with Chinese Subtitles)Developing an Agile Mindset (with Chinese Subtitles)
The focus is on video lectures and a workbook. In the video lectures, a professional presenter leads through the topic. He interprets the film scenes, and uses explanatory films to show the creation and effect of different mindsets. Transfer tasks help the participants to reflect on their own mindset. The workbook serves to systematically develop new perspectives. The workbook can also be used for self-organized learning, as well as, for work in learning groups.
Online-Meetings moderieren
Moderating Online Meetings
Moderating Online MeetingsModerating Online MeetingsModerating Online MeetingsModerating Online MeetingsModerating Online Meetings
For online meetings, almost all the rules that also apply to face-to-face meetings apply. But besides good preparation, structured execution and clear follow-up, other topics also play an important role. How do we deal with requests to speak? How can we also hold creative meetings online? How can we also establish social proximity and trust in online meetings? Regardless of the features of the respective online meeting tools and apps, this e⁠-⁠learning shows how online meetings can also be made productive.
Fragetechniken gezielt einsetzen
How to Use Questioning Techniques
How to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning TechniquesHow to Use Questioning Techniques
Questions set thought processes in motion. Nothing is more convincing than the answers we give ourselves. With the help of this training course, the participants will learn the fundamental difference between open and closed questions, and will acquire the ability to apply questioning techniques correctly.
Diversity & Inclusion – Vielfalt führen und fördern
Diversity & Inclusion – Vielfalt führen und fördern
Diversity & Inclusion – Vielfalt führen und fördern
Mittlerweile entscheidet sich ein Großteil der Unternehmen bewusst für Diversität. Internationale Zusammenarbeit, demografischer Wandel, Frauen in Führungspositionen und Individualität auch am Arbeitsplatz – berufliche und private Rahmenbedingungen haben sich geändert und verlangen nach Toleranz und Respekt für unsere diverse Gesellschaft. Aber was bedeutet Vielfalt oder Diversität eigentlich? Welche Vorteile bietet Vielfalt für Unternehmen? Und wie können Führungskräfte diese Vielfalt Schritt für Schritt fördern und als festen Teil der Unternehmenswerte etablieren? Dies erfahren Teilnehmende in diesem E⁠-⁠Learning.
Grundlagen der Kommunikation nach Schulz von Thun
Basics of Communication
Basics of CommunicationBasics of CommunicationBasics of CommunicationBasics of CommunicationBasics of Communication
Using Friedemann Schulz von Thun's "4⁠-⁠ears-model", the participants are made aware of the complex process of communication. They get to know and understand their personal communication behavior better. The participants also get to know "their" preferred ear. They learn to understand which messages they often send unconsciously. The training course encourages the participants to transfer the acquired knowledge into action competence.
Nutzen Argumentieren
Demonstrating Value
Demonstrating ValueDemonstrating ValueDemonstrating ValueDemonstrating ValueDemonstrating Value
The value does not depend on the product, but on the user. Because knowledge of the buying motive is fundamental to the value argumentation, this e⁠-⁠learning presents the four most important buying intentions - safety, recognition, profit and convenience - their recognition and appropriate response. Building on this, the participants learn the five-step technique of value argumentation. Realistic examples show what an individual value argumentation can look like.
Schwierige Verhandlungen führen
Difficult Negotiations
Difficult NegotiationsDifficult NegotiationsDifficult NegotiationsDifficult Negotiations
Negotiations do not always follow the same pattern. There are negotiating partners* who can make life difficult for you and can present you with real challenges in a negotiation. In this e⁠-⁠training you will learn the most important tools to keep the upper hand even in difficult negotiations. How do you deal with conflicting interests? How do you manage to get a stalled negotiation going again? How do you confidently defend yourself against attacks and not be distracted from your negotiation goal? E⁠-⁠training provides well-founded answers to these questions. It shows you how to achieve successful results even in complex negotiations through efficient preparation.
Mitarbeitende im Homeoffice führen und motivieren
Leading and Motivating Employees in Home Office
Leading and Motivating Employees in Home OfficeLeading and Motivating Employees in Home Office
More and more often people are working from home. The basic tasks of managers remain the same; they are based on a combination of people-oriented and goal-oriented leadership. This results in five central challenges: building trust, achieving results, resolving conflicts, developing employees and motivating employees. However, these leadership challenges have to be mastered differently at a distance than they are in direct contact with employees. Participants learn how to do this in this e⁠-⁠training course.
Fremdpersonal richtig einsetzen - Was Führungskräfte wissen müssen
Fremdpersonal richtig einsetzen - Was Führungskräfte wissen müssen
Fremdpersonal richtig einsetzen - Was Führungskräfte wissen müssen
Die Teilnehmenden lernen Möglichkeiten des Fremdpersonaleinsatzes und entscheidende Faktoren über den zu wählenden Vertrag kennen. Sie erfahren, wie sie Verträge richtig gestalten, um illegale Beschäftigungsverhältnisse zu vermeiden. In einer professionellen Moderation, Videos und Erklärfilmen werden außerdem Unterschiede, Abgrenzungskriterien und ein Risiko-Check angeboten.
Gruppen in Präsenzveranstaltungen steuern
Managing Groups in a Training
Managing Groups in a TrainingManaging Groups in a TrainingManaging Groups in a TrainingManaging Groups in a Training
One of the major challenges for business experts is the communicative complexity of dynamic groups. Anyone who has been able to convince with his or her expertise is suddenly confronted with having to slow down frequent speakers and integrate disruptive factors, and not being able to relax even in difficult situations. In this e⁠-⁠learning course, subject matter experts are familiarized with these challenges - and they learn about solutions that really help them in their everyday work.
Methoden und Werkzeuge der Online-Wissensvermittlung
在线授课的方法和工具 – Methods and Tools for Online Knowledge Transfer
在线授课的方法和工具 – Methods and Tools for Online Knowledge Transfer在线授课的方法和工具 – Methods and Tools for Online Knowledge Transfer在线授课的方法和工具 – Methods and Tools for Online Knowledge Transfer在线授课的方法和工具 – Methods and Tools for Online Knowledge Transfer
第 1 章解释了在线培训的特点。第 2 章介绍了如何打造在线培训环境。第 3 章阐述了知识获取阶段的特点。第 4 章介绍了如何调动和管理学员。
Kreativitätstechniken – Methodenkoffer
Fostering Creativity – Methods für your Toolbox
Fostering Creativity – Methods für your ToolboxFostering Creativity – Methods für your ToolboxFostering Creativity – Methods für your ToolboxFostering Creativity – Methods für your ToolboxFostering Creativity – Methods für your Toolbox
Every company wants creative employees with lots of good ideas. "Be creative!"—has probably never spurred anyone on to imaginative high performance. But creativity can be encouraged and practiced. This e⁠-⁠learning introduces various methods and techniques for finding creative ideas —from classics such as brainstorming to stimulus image analysis. The focus of the training is in animated explanatory films. The video lectures introduce various creativity techniques and explain framework conditions that are necessary to successfully implement the methods. Specifically, the following techniques and methods will be covered: Brainstorming and Brainwriting, the 635 method, the Six Thinking Hats, the Walt Disney Method, and Stimulus Image Analysis. The e⁠-⁠learning contains valuable tips, concrete fields of application and "recipes" for a successful process. Transfer tasks help participants to integrate the methods and techniques into their everyday work. Learning questions after each module and a final test secure the learning results and confirm the achievement of the learning objectives.
Conflict Resolution between Colleagues
Conflict Resolution between Colleagues
Conflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between ColleaguesConflict Resolution between Colleagues
This e⁠-⁠training course shows the typical symptoms and levels of a conflict. In addition, the different reactions to conflict get introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.
Virtuelle Teams – Motivation und Vertrauen schaffen
Virtual Teams – Motivation and Trust
Virtual Teams – Motivation and TrustVirtual Teams – Motivation and TrustVirtual Teams – Motivation and TrustVirtual Teams – Motivation and TrustVirtual Teams – Motivation and Trust
Leading virtual teams is a skill that can be learned. The participants will learn how to motivate virtual teams remotely and in a media-appropriate way. They will learn to build trust between the individual team members working in different locations around the world. Another focus area of the e⁠-⁠learning course is for the participants to learn how to promote social networking in a team. In the last chapter, they will learn how to give effective feedback even remotely.
Unconscious Bias – Vorurteile und Stereotype erkennen und reduzieren
Unconscious Bias – Vorurteile und Stereotype erkennen und reduzieren
Unconscious Bias – Vorurteile und Stereotype erkennen und reduzieren
Menschen tendieren dazu, ihre Mitmenschen in ein vorgefertigtes Kategoriensystem einzuordnen und anhand dessen zu bewerten – doch warum ist das so? Dieses E⁠-⁠Training befasst sich mit unbewussten kognitiven Verzerrungen und anderen unbewussten Denkmustern – wie beispielsweise Vorurteilen und Stereotypen – und deren Ursachen. Die Teilnehmer:innen lernen verschiedene Unconscious Bias – wie Name Bias, Affinity Bias und Confirmation Bias – kennen und erhalten zudem einige hilfreiche Tipps, wie sie in ihrem beruflichen Alltag reflektiert mit ihnen umgehen können.
Agiles Projektmanagement – Grundlagen
Agile Project Management / Basics
Agile Project Management / BasicsAgile Project Management / BasicsAgile Project Management / BasicsAgile Project Management / Basics
In this e⁠-⁠learning, the participants receive the basic knowledge about agile project management. At first, agile project management is compared to the classical "waterfall" project management. The essential differences are clearly illustrated with the help of explanatory films. The participants learn important basic concepts of agile project management such as the iterative and incremental approach. Further focal points are the topics "Agile values" and "Agile principles". The participants are asked to classify their currently predominant way of working on the basis of the agile values and principles and to question them if necessary. The course concludes with an overview of the basic process of an agile project.
Konfliktlösung unter Kolleg:innen nach dem Harvard Konzept
Konfliktlösung unter Kolleg:innen nach dem Harvard Konzept
Konfliktlösung unter Kolleg:innen nach dem Harvard Konzept
Das Harvard-Konzept gilt als eine der wichtigsten Methoden zur Konfliktlösung. Die Kernsätze der Methode, wie zum Beispiel zu unterscheiden zwischen Interessen und Positionen sind Grundlage von Mediationen und Konfliktlösungen auf der ganzen Welt. Die Teilnehmer lernen in diesem E⁠-⁠Learning, das Harvard-Konzept für die Herausforderungen in ihrem Job fruchtbar zu machen. Sie erfahren anschaulich die wichtigsten Leitlinien und werden dazu angeregt, das Harvard-Konzept anzuwenden und Win-Win-Lösungen anzustreben.
Konfliktmanagement für Führungskräfte
Conflict Resolution for Managers
Conflict Resolution for ManagersConflict Resolution for ManagersConflict Resolution for ManagersConflict Resolution for Managers
For managers, the rule is: intervene as little as possible, but as much as necessary in a conflict involving their own employees. As a starting point, it is important to also recognize hidden conflicts and assess their severity. The theoretical basis for this is provided by Friedrich Glasl's model of the nine stages of conflict escalation. It clearly shows how conflicts can escalate if timely intervention is neglected. For each escalation stage, managers therefore learn various methods of conflict resolution - from the promotion of independent conflict resolution to mediation and arbitration as well as to the intervention of power.
Selbstorganisiert lernen
Self-Organized Learning
Self-Organized LearningSelf-Organized Learning
With the possibilities offered by digitization learning is becoming more flexible, diverse, and individualized, among other things. Thanks to this, you now have the opportunity to take more control of your learning process. In this e⁠-⁠training course, you will learn about which parts of the learning process you can have an influence on – and you will receive numerous tips for successful self-organized learning. You will learn how to identify your learning needs, and, from these, you will learn how to set learning goals and get to grips with learning content. You will also find out how to select the appropriate learning resources and create a framework that is conducive to your learning. Furthermore, you will learn how you can learn productively with other people. And, finally, you will learn how to evaluate your learning process.
Neu in der Führungsrolle
New To The Leadership Role
New To The Leadership RoleNew To The Leadership RoleNew To The Leadership RoleNew To The Leadership Role
The focus is on specialists who are promoted to management level. The training is suitable as a preparation for management tasks and imparts knowledge in the areas of result control, process management, employee leadership and self-management. The participants learn how to deal with different expectations and conflicts of interest. In addition, seven leadership myths are explained and refuted - because leadership does not fit into simple patterns.
Einwände entkräften
应对反对意见 – Handling Objections
应对反对意见 – Handling Objections应对反对意见 – Handling Objections应对反对意见 – Handling Objections应对反对意见 – Handling Objections应对反对意见 – Handling Objections
“不”并不意味着拒绝。就客户而言,反对并不意味着不感兴趣,恰恰相反,它表明了潜在的兴趣。为了能够识别、解读以及在最理想情况下消除对方的反对意见,本课程介绍了十种常见的反对“暗语”,以及如何应对它们。确认法分为四个步骤:确认阶段、提问阶段、论证阶段和激发阶段。实践证明,它可以非常有效地消除反对意见。参与者将学习如何稳妥地使用此方法。
So funktioniert Kommunikation nach Paul Watzlawick
How Communication Works
How Communication WorksHow Communication WorksHow Communication WorksHow Communication Works
Understanding the highly complex "communication" puzzle is simplified by Paul Watzlawick's "Five Axioms". This shows what certain communicative dynamics look like in practice, and how it is possible to shape communication positively. Dramatizations enable the participants to recognize communication patterns, thereby enabling them to communicate in a more goal-oriented manner in the future.
Interkulturelle Kommunikation in Teams
Intercultural Communication in Teams
Intercultural Communication in TeamsIntercultural Communication in TeamsIntercultural Communication in TeamsIntercultural Communication in Teams
Teams are becoming ever more heterogeneous, as the team members often hail from different countries and cultures. Consequently, intercultural communication is becoming more and more important, especially in the context of work.  In this e⁠-⁠learning course, the participants will learn what "culture" means exactly. The e⁠-⁠training course deals with the most important cultural dimensions from the works of Geert Hofstede and E. T. Hall. The participants will also learn how to become more aware of cultural differences and will receive valuable leadership tools with which to manage intercultural teams. The aim of the e⁠-⁠training course is to enhance the intercultural skills of the participants.
Die acht Kommunikationsstile nach Schulz von Thun
The Eight Types Of Communicators
The Eight Types Of CommunicatorsThe Eight Types Of CommunicatorsThe Eight Types Of CommunicatorsThe Eight Types Of CommunicatorsThe Eight Types Of Communicators
The e⁠-⁠learning presents the "eight communication types" according to Friedemann Schulz von Thun. The course is designed to raise the participants' awareness of the fact that people have different communication styles. It also makes them aware of their own preferred communication style. It is not about right or wrong communication styles, but rather about recognizing one's own style and, if necessary, developing it further or opening it up.
Erfolgreich arbeiten im Home Office
Working Successfully in Your Home Office
Working Successfully in Your Home OfficeWorking Successfully in Your Home Office
More and more people are working from home all or part of the time. That has a lot of advantages, such as a better work-life balance and being spared the daily commute to work. At the same time, employees working from home also face major challenges. Many of the structures otherwise taken for granted are no longer there, and the easy, convenient contact with colleagues is also gone. The personal responsibility is greater—everyone is called upon to structure their working time, organize their workstation, avoid distractions and stay self-motivated. Learn how to do this in this practical training that includes many tips and transfer tasks for your everyday life working from home.
Talking through Conflict
Talking through Conflict
Talking through ConflictTalking through ConflictTalking through ConflictTalking through Conflict
Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing these tools and how to use them is critical for managing disagreements in the workplace. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about confict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements. 
Online-Verhandlungen führen
Online Negotiations
Online NegotiationsOnline NegotiationsOnline NegotiationsOnline Negotiations
More and more sales negotiations are being conducted online. This has many advantages, but also creates challenges. This e⁠-⁠training course, designed for experienced sales managers and sales professionals, deals specifically with the characteristic features of online negotiations. How can you succeed in building good relationships with your negotiating partners? How do you utilize the most constructive communication possible in online negotiations? And how do you resolve difficult situations? This e⁠-⁠training course provides answers to these questions and shows negotiation experts how to conduct professional online negotiations to intelligently and profitably expand their repertoire.
Aktiv zuhören
Active Listening
Active ListeningActive ListeningActive ListeningActive Listening
In order to hear what the other person wants to say, it is not enough to simply listen. Important information can be lost if the listener does not fully concentrate on the conversation partner and - where necessary - encourage him to continue talking. One method for shaping this communicative process effectively is "active listening". It provides guidance that allows listeners to understand the concerns of the other party truly. "Active listening" is thus one of the most important communication tools for team workers and managers. "Active listening" shows participants how to achieve better results through concentration and verbal control techniques.
Mitarbeitende motivieren
Motivating Team Members
Motivating Team MembersMotivating Team MembersMotivating Team MembersMotivating Team Members
When employees hide behind their desks, it does not have to be because of ill will or convenience. They often lack knowledge, ability and confidence in themselves. So how can managers motivate their employees to come out of their shell and face new tasks? In this e⁠-⁠learning, the participants will learn helpful methods of employee motivation. The focus is on the so-called "self-efficacy".
Das Bewerbergespräch führen
Conducting the Interview
Conducting the InterviewConducting the InterviewConducting the InterviewConducting the Interview
This e⁠-⁠training video features video lectures, tips, mnemonics, transfer tasks, templates, study questions, key messages, and a knowledge check. Participants learn step-by-step how to create a job description, develop a job profile, conduct the job interview, ask the right questions and draw the right conclusions.
Abschlüsse erzielen
Closing the sale
Closing the saleClosing the saleClosing the saleClosing the sale
Many salespeople are excellent advisors, but often find it difficult to close the deal. This online training enables sales staff to expand their sales competence with the closing question. By means of realistic game scenes they experience how the purchase can be systematically completed. They also learn how to break off a sales process when the customer definitely does not want to buy.
Teamentwicklung erfolgreich gestalten
Successfully Structuring Team Development
Successfully Structuring Team DevelopmentSuccessfully Structuring Team DevelopmentSuccessfully Structuring Team DevelopmentSuccessfully Structuring Team Development
In this e⁠-⁠learning course, the participants acquire the basics for their job as team leaders. They learn to set attractive, achievable and accepted team goals to motivate their team in the long run. They learn how to ensure a clear distribution of tasks within their team and how to agree on and implement goal-oriented rules. Furthermore, the e⁠-⁠learning includes measures to promote constructive communication. And it shows the participants how they can use simple means to sustainably promote trust and cohesion in their team.
Zeitmanagement
Time Management
Time ManagementTime ManagementTime ManagementTime Management
Anyone who wants to use time productively must first know what time is needed for. Therefore, this e⁠-⁠learning first invites the participants to write down their own ideas. In other words, to write down for every hour of two weeks what was done in each case. This self-assessment is then used as a basis for learning the essential methods of time management. The Pomodoro-method, batching, time-boxing and prioritizing according to the Eisenhower-matrix. The goal is that the participants learn to manage their time in a way that the other team members can rely on. The e⁠-⁠learning can also be used to get to know individual methods in a new way.
Aktiv gegen Burnout – Stress intelligent Managen
Smart Stress Management
Smart Stress ManagementSmart Stress ManagementSmart Stress ManagementSmart Stress ManagementSmart Stress Management
In this multimedia e⁠-⁠learning, basic factors such as burnout and stress are explained using feature film scenes. It is shown how burnout can be prevented and reduced. In explanatory films and exercises, the course presents ways to relax and build mental strength, as well as a healthy work-life balance.
Didaktische Grundlagen für die wirksame Weitergabe von Wissen
Principles for Effective Knowledge Transfer (with Chinese Subtitles)
Principles for Effective Knowledge Transfer (with Chinese Subtitles)Principles for Effective Knowledge Transfer (with Chinese Subtitles)Principles for Effective Knowledge Transfer (with Chinese Subtitles)Principles for Effective Knowledge Transfer (with Chinese Subtitles)
This e⁠-⁠training explains the principles of learning and describes the three major learning models:  behaviorism, cognitivism, and constructivism. In addition, this e⁠-⁠training includes the MASTER model for planning and structuring seminars. Users are also made aware of the different roles and tasks they face as trainers.
Mehr Energie - mehr Leistungskraft - mehr Erfolg
More Energy, More Productivity, More Success
More Energy, More Productivity, More SuccessMore Energy, More Productivity, More Success
This e⁠-⁠learning shows how to increase performance in a targeted manner and thus motivate yourself in the long term. It introduces the right stamina training and shows how to stay fit through intelligent self-management and healthy nutrition. Recovery and relaxation are highlighted as central factors for improved performance. Through mental training the participants learn to avoid burnout.
Wertschätzend Kommunizieren
Communicating with Respect and Appreciation
Communicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and AppreciationCommunicating with Respect and Appreciation
Those who manage to establish a good relationship with their interlocutor can have more constructive discussions and achieve better work results. The key is: communicating with respect and appreciation. The prerequisite is an "open ear" for one's own sensitivities as well as for the sensitivities of the dialog partner. In this web-based video training, the aim is therefore to build up sustainable relationships with the dialog partners in a specific manner: through clear and precise "I⁠-⁠messages" on the one hand and by being aware of the other person's point of view. This creates the basis for constructive dialog.
Argumentieren und überzeugen
Justification and Persuasion Techniques
Justification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion TechniquesJustification and Persuasion Techniques
This e⁠-⁠learning will present the participants with numerous tools for better and more effective argumentation. They will learn about the five-step technique, the ETHOS scheme and the four i⁠-⁠Words technique. An expert gives advice for professional preparation and the use of voice and body language. Using film scenes the e⁠-⁠learning shows how to deal with blackouts, counterarguments, trick questions and verbal attacks in a confident way.
Bedarf ermitteln
Identifying needs
Identifying needsIdentifying needsIdentifying needsIdentifying needs
Needs analysis forms the basis for every sales talk. In order to determine the demand, knowledge of the different questioning techniques is important. This is exactly where this online training comes in. The focus is on the PPF method. It is easy to learn and very effective. After asking questions about the present, the salesperson asks the customer questions about the past, and then uses future questions to further specify the need.
Feedback geben
Giving Feedback
Giving FeedbackGiving FeedbackGiving FeedbackGiving Feedback
In this e⁠-⁠learning the participants get to know the model of the Johari-window. It shows the difference between the perception of others and the perception of oneself. It clarifies the "blind spot" and shows why the "secret" will remain a secret. With the help of the course it is taught that "giving feedback" does not mean "praise" or "criticize". Rather, it is about the systematic opening of self-perception through feedback from outside.
Change Management mit Klaus Doppler
Change Management (with Chinese Subtitles)
Change Management (with Chinese Subtitles)Change Management (with Chinese Subtitles)
It is the dream of every manager to develop an idea, get the employees together, distribute the tasks - and then the process runs straight to the goal. Nothing could be further from reality - resistance will arise. Klaus Doppler, the "pope" of change management, presents the four pillars of change in our e⁠-⁠learning course "Change Management". He thus imparts fundamental knowledge about change processes.
Scrum – Der Überblick
Scrum – The Overview
Scrum – The OverviewScrum – The OverviewScrum – The OverviewScrum – The OverviewScrum – The Overview
The e⁠-⁠learning shows the background and development of scrum. This enables the participants to classify and understand scrum. At the center are the basics of scrum as described by Jeff Sutherland in his book "The Scrum Revolution". The references to the Toyota principle and the Plan-Do-Check-Act method show that scrum had a broader horizon than software development from the beginning. Based on this, the essential characteristics of scrum are described: working in teams, focused work and the division into product owner, scrum master and team. The participants also learn what the basic organization of a project looks like according to scrum. The e⁠-⁠learning brings all participants to a high level of knowledge about scrum. It is ideal for the preparation for scrum projects and for the preparation for the different scrum roles.
Selbstmotivation
Self-motivation
Self-motivationSelf-motivation
The more self-determined and self-reliant you can be in your job, the more important it is to be self-motivated in your approach. In this e⁠-⁠training you will learn the basics of self-motivation. You will explore your motives and learn how to formulate clear goals. On this basis, we will introduce you to methods for motivating yourself effectively and maintaining your motivation in the long term. In addition, you will learn how to deal productively with obstacles. Numerous practical tips make it easier for you to apply the new knowledge in your everyday life.
Agile Führung
Agile Leadership
Agile LeadershipAgile Leadership
"Agility" is the answer to ever shorter-term planning processes and ever faster change. "Leadership" must also be rethought in this context. This e⁠-⁠training therefore puts the classic leadership tools to the test. It is divided into the areas of mindset (understanding of leadership), skillset (leadership competencies) and toolset (leadership tools). For all three areas, we will examine how thinking and the respective methods and tools must change in order to continue to meet the requirements of successful leadership.
Storytelling im Unternehmen
Storytelling within the Company
Storytelling within the CompanyStorytelling within the Company
Stories convey information more clearly, effectively and emotionally than facts and figures. Storytelling is part of every company and can be used in many situations, be it in conversations within a team or in conversations with customers. The e⁠-⁠learning course explains what storytelling is and how it works. Videos, tips, mnemonics, instructions and overviews show how to build a good story. Questions, transfer tasks and a final knowledge check ensure that the learning objectives are achieved.
Führen mit Empathie
Führen mit Empathie
Führen mit Empathie
Die Fähigkeit, empathisch zu führen, gilt in der Führung als Königsdisziplin. Wenn es Ihnen im beruflichen Alltag gelingt, Ihr Team mit Wertschätzung und Vertrauen zu führen, werden Sie Ihre Mitarbeitenden leichter für sich gewinnen können. Denn mit Empathie nehmen Sie nicht nur andere Menschen mit – Sie können sie auch besser verstehen und sich in sie hineinversetzen. Damit schaffen Sie eine Arbeitsatmosphäre, in der sich Ihr Team geschätzt weiß und deshalb wohlfühlt. Das wirkt sich auf jedes Gespräch und nicht zuletzt auch auf Ihre Überzeugungskraft als Vorgesetzte oder Vorgesetzter positiv aus. Wer im Umgang mit anderen Menschen Empathie und Achtsamkeit zeigt, kann seine Gegenüber zudem besser einschätzen und vermeidet damit negative Folgen von Fehleinschätzungen. Aber empathisches Führen will gelernt sein. In diesem Training erfahren Sie, wie Sie Emotionen anderer Menschen besser wahrnehmen und deren Motive leichter verstehen können. Aus diesem Verständnis heraus wird es sicherer gelingen, geeignete Handlungsweisen abzuleiten.
Kanban – Die Methode
Working with the Kanban Board (with Chinese Subtitles)
Working with the Kanban Board (with Chinese Subtitles)Working with the Kanban Board (with Chinese Subtitles)Working with the Kanban Board (with Chinese Subtitles)Working with the Kanban Board (with Chinese Subtitles)Working with the Kanban Board (with Chinese Subtitles)
To ensure that the participants do not only get to know Kanban in its short form as a planning tool, the e⁠-⁠learning first briefly goes into its development. On the basis of the development in the Japanese automotive industry, they get to know the "flow idea" behind Kanban. This should enable the participants to use the method more creatively and purposefully. A case study from the manufacturing industry will also make Kanban tangible. The participants will learn the different ways to handle a Kanban board. They also learn about the most important elements such as "Work in Progress Limits" and the "Pull Principle"
Die sechs Strategien der Konfliktlösung
Die sechs Strategien der Konfliktlösung
Die sechs Strategien der Konfliktlösung
Wenn es um die Lösung von Konflikten geht, wenden Menschen unterschiedliche Bewältigungsstrategien an. In diesem Zusammenhang konzipierte der Konfliktforscher Gerhard Schwarz sechs Methoden - Flüchten, Kämpfen, Nachgeben, Delegieren, Verhandeln und Einigen. Die Teilnehmer lernen die Vor- und Nachteile dieser Strategien kennen und werden angeleitet, Handlungskompetenz im Umgang mit Konflikten zu entwickeln.
Digitalisierung verstehen – Was der digitale Wandel für Unternehmen und im Job bedeutet
Understanding Digitalization
Understanding DigitalizationUnderstanding DigitalizationUnderstanding DigitalizationUnderstanding Digitalization
In the e⁠-⁠training "Understanding Digitalization" presenter Christina takes participants on a journey into the digital world. She shows that digitization is not just about converting physical products and applications into digital products and applications. But that it is above all about the data that is generated in the process. In this process, traditional companies are disappearing - and new companies are emerging. In the same way, professions are changing. Even doctors may be replaced by digital technologies. The presenter introduces the new power of customers and the need for customer centricity as another significant change. Through transfer tasks, participants are encouraged to examine their own professional environment and company for digital challenges and potential.
Feedback geben unter Kolleg:innen
Feedback between Colleagues
Feedback between ColleaguesFeedback between ColleaguesFeedback between ColleaguesFeedback between Colleagues
Effective and efficient work brings the highest possible return with the relatively low investment. This is very important for customer acquisition. After all, it is important to find out exactly the right ones among the thousands of possible customers and to make the best possible initial contact. Research tools help the participants to assess customer potential and to address them in a targeted manner. There are also effective methods for identifying potential customers. This is precisely where this online training comes in: participants learn how to prepare precisely for future customers using the "elevator pitch" method.
Beziehung aufbauen im Verkauf
Building relationships in sales
Building relationships in salesBuilding relationships in salesBuilding relationships in salesBuilding relationships in sales
When building relationships in sales, it is not so much numbers, data and facts that count, but rather personality and likeability. One of the most important methods to achieve this is small talk. Participants learn how to use small talk to build relationships effectively. In addition, this course shows how to use body language to respond specifically to body language signals from the other person.
Zirkeltraining für die Karriere
Workout for your Career
Workout for your CareerWorkout for your Career
There's circuit training for those who want to increase their athletic performance. But what about those who want to get in shape for their career? What do they do? Joachim Pawlik, a former professional athlete and leading consultant for the performance of managers and the development of potential, has adapted the circuit training method to professional life. At ten stations, you will learn which skills play a crucial role and how to develop them. You will learn how to take genuine responsibility in crucial moments and how you can have greater courage. You will see how you need to practice getting the last ten percent out of yourself and improving speed by thinking more slowly. At every stage, there will be questions to reflect on, exercises, and micro-learnings to challenge you to take a critical look at yourself and work on yourself with specific objectives – for greater flexibility, resilience, and performance at work as well as in your personal life.
Trainings vorbereiten und konzipieren
How to Design and Prepare a Training
How to Design and Prepare a TrainingHow to Design and Prepare a TrainingHow to Design and Prepare a TrainingHow to Design and Prepare a Training
One of the essential formats for the effective transfer of knowledge is face-to-face training. In this standard e⁠-⁠learning the participants receive the basics for planning and designing a classroom training. This includes obtaining (and, if necessary, requesting) a goal-oriented briefing, elaborating the goals of the training, planning the contents and methods, and also considering the organizational challenges.
Konfliktarten kennen und erkennen
Konfliktarten kennen und erkennen
Konfliktarten kennen und erkennen
Die Ursachen von Konflikten sind zwar im Einzelfall unterschiedlich. Dennoch lassen sich im Alltag klar unterschiedliche Konfliktarten erkennen: Rollenkonflikte, Zielkonflikte, Beurteilungskonflikte, persönliche Konflikte und Verteilungskonflikte. Die Teilnehmer:innen lernen in diesem E⁠-⁠Training die unterschiedlichen Konfliktarten kennen. Das versetzt sie in die Lage, Konfliktursachen zu analysieren und dadurch schneller und gezielter Konfliktlösungen zu entwickeln. Mithilfe von theoretischem Input, Spielszenen und Übungsaufgaben werden die Teilnehmenden dazu befähigt, das Gelernte in ihrem realen Umfeld anzuwenden und umzusetzen.
Teamrollen kennen und produktiv machen
Knowing Team Roles And Making Them Productive
Knowing Team Roles And Making Them ProductiveKnowing Team Roles And Making Them ProductiveKnowing Team Roles And Making Them ProductiveKnowing Team Roles And Making Them Productive
The core of this e⁠-⁠learning is the team role model according to Meredith Belbin. The participants get to know the three main roles that are to be filled in teams:  Activity-based roles, thinking and problem-solving roles and people-oriented roles. The strengths and weaknesses of the individual roles are presented in detail in various videos. This promotes understanding and appreciation of the role model and the resulting role differences. The e⁠-⁠learning also contains checklists, exercises and transfer tasks. The aim of the e⁠-⁠learning is to support the participants in their skill development.
Meetings moderieren
主持会议 – Moderating Meetings
主持会议 – Moderating Meetings主持会议 – Moderating Meetings主持会议 – Moderating Meetings主持会议 – Moderating Meetings
Meetings are considered to be time consuming. This means that many meetings are poorly organized and conducted. Meetings fulfill important purposes in daily business. They are a very good format to bring everyone together. They help to identify undesirable developments and they can be used to generate new ideas. Besides all this, meetings are the communicative lubricant that keeps companies going. In the e⁠-⁠learning "Moderating Meetings", participants therefore learn about the different meeting formats. They learn how they can create a productive atmosphere as a moderator in a meeting. And they are given the tools to meet the many challenges - from frequent speakers to interrupters.
Change Management – Veränderungsprozesse erfolgreich gestalten
Change Management – Successfully shaping change processes
Change Management – Successfully shaping change processesChange Management – Successfully shaping change processesChange Management – Successfully shaping change processesChange Management – Successfully shaping change processesChange Management – Successfully shaping change processes
Professional moderation, videos and explanatory films teach how managers can successfully shape change processes. The e⁠-⁠learning introduces the best-known change models and the individual phases of a change process. It also provides concrete measures and tools for the individual phases and sheds light on how to deal with resistance. Exercise questions, transfer tasks, key messages and a final test anchor the content.
Die Führungskraft als Coach
The Manager as a Coach
The Manager as a CoachThe Manager as a Coach
Coaching is a highly effective option for supporting people in their development. Managers can also use the coaching approach to strengthen the self-responsibility, motivation, and performance of their employees. At the same time, given the countless offers that are available, there is tremendous uncertainty about what coaching actually is and how it can be employed for best results. This training explains what coaching is all about and how managers in particular can put coaching to use for their teams. It also explains key skills and methods as well as a globally established model that can be used for structuring coaching conversations.
Körpersprache im Beruf. Mit Stefan Verra
Körpersprache im Beruf. Mit Stefan Verra
Körpersprache im Beruf. Mit Stefan Verra
Die Teilnehmer lernen, die meist unbewusst wahrgenommenen Signale der Körpersprache zu dechiffrieren und einzusetzen. Außerdem verdeutlicht der renommierte Trainer Stefan Verra, wie unterschiedlich Aussagen wirken, wenn sie durch bewusste oder unbewusst Signale der Körpersprache begleitet werden. Stefan Verra gibt den Teilnehmern zahlreiche Methoden und Techniken an die Hand, um im Verkauf, bei Vorträgen, Verhandlungen oder Meetings die Körpersprache des Gegenübers richtig einzuschätzen und selbst kongruente Signale auszusenden. 
Gute Entscheidungen treffen
Making Good Decisions
Making Good DecisionsMaking Good DecisionsMaking Good DecisionsMaking Good Decisions
Decisive strength is an essential skill in an ever faster changing environment. Participants can train this competence in this multimedia e⁠-⁠learning. They learn to quickly decide in which category a topic belongs, what needs to be done immediately and what can be postponed. And they learn methods to systematically prepare good decisions and then be able to make them.
Mitarbeitende führen in der Krise
Leadership in Times of Crisis
Leadership in Times of CrisisLeadership in Times of CrisisLeadership in Times of CrisisLeadership in Times of Crisis
This e⁠-⁠learning teaches how to manage crises. Video lectures introduce the phases of a crisis and explain how to successfully move through immense challenges with effective communication, resilience, and techniques for staying calm. The e⁠-⁠learning uses transfer tasks, comprehension questions, key messages, and a final test to help each participant meet the learning objectives.
Teamphasen erfolgreich gestalten
Manage Team Phases Successfully
Manage Team Phases SuccessfullyManage Team Phases SuccessfullyManage Team Phases SuccessfullyManage Team Phases Successfully
The four team phases according to Bruce Tuckman form the core of this e⁠-⁠learning course. The participants will learn how to accompany their team proactively through the individual team phases. The e⁠-⁠learning course deals with each team phase individually and shows the essential features of the respective phases using convincing dramatizations. Building on this, the participants will learn more about the management instruments suitable for each team phase. The five dysfunctions of a team according to Lencioni are presented in a separate chapter. The e⁠-⁠learning course also contains checklists, exercises and transfer tasks. The aim of the e⁠-⁠learning course is to support the participants in skill development.
Customer Centricity – Kund:innen verstehen, begeistern und binden
Customer Centricity – Kund:innen verstehen, begeistern und binden
Customer Centricity – Kund:innen verstehen, begeistern und binden
Von welchem Produkt oder welcher Dienstleistung waren Sie in letzter Zeit so richtig begeistert und warum? Es gibt viele mögliche Gründe aber höchstwahrscheinlich führen alle darauf zurück, dass das entsprechende Unternehmen in irgendeiner Art und Weise kundenzentriert gearbeitet hat, den Kunden oder die Kundin also zum Ausgangspunkt der Produktentwicklung und des Dienstleistungsprozesses gemacht hat. Möchten Sie dieses Erlebnis auch Ihren Kund:innen ermöglichen? In unserem Training zur Kundenzentrierung erfahren Sie, dass Kundenzentrierung echtes Teamwork ist und an welchen Stellschrauben Sie drehen können, um Zufriedenheit und vor allem auch Begeisterung für Ihre Produkte und Dienstleistungen bei den Kund:innen zu entfachen.
Design Thinking in der Praxis
Design Thinking
Design ThinkingDesign ThinkingDesign ThinkingDesign Thinking
The e⁠-⁠training was developed by design thinking practitioners. At the center is a real-life, anonymized project. It shows how a manufacturer of garage doors developed new products and solutions using a design thinking process. In this way the participants get to know the so-called problem space and the solution space in a vivid way. They also learn the three steps that lead through the two spaces. The participants learn what prerequisites must be created in order to apply design thinking. And they will be enabled to carry out their own projects along the design thinking method. In a special chapter, the persona concept is also presented in the context of the practical example.
Trennungsgespräche führen
Conducting Termination Meetings
Conducting Termination MeetingsConducting Termination Meetings
Termination meetings differ from other meetings due to immense importance they have for the employees involved. They are often associated with a great emotional shock that can manifest in various ways. It is part of your job as a manager to conduct termination meetings in a professional and respectful manner. This e⁠-⁠training course will equip you with the tools you need to do this. You will learn the proper way to perpare and how you should plan and structure termination meetings. One focus of the e⁠-⁠training course is handling emotional factors: What are typical reactions and how can you deal with them well? In an extra chapter, you will learn how to conduct termination meetings by online videoconferencing or telephone.
Lernstrategien – Methodenkoffer
Learning Strategies—Method Toolbox
Learning Strategies—Method ToolboxLearning Strategies—Method Toolbox
Learning strategies can be used to control memorization and learning processes in a targeted manner. This e⁠-⁠training introduces participants to a range of learning strategies that are based on research in the psychology of learning. These strategies serve very different learning goals - from classic memorization to deepening and structuring knowledge to the efficient use of informative texts and personal notes. Participants will learn how to apply these strategies for self-organized learning opportunities in their everyday work and what makes them so effective.
Erstkontakt Herstellen
进行初步接触 – Making initial contact
进行初步接触 – Making initial contact进行初步接触 – Making initial contact进行初步接触 – Making initial contact进行初步接触 – Making initial contact
Effective and efficient work brings the highest possible return with the relatively low investment. This is very important for customer acquisition. After all, it is important to find out exactly the right ones among the thousands of possible customers and to make the best possible initial contact. Research tools help the participants to assess customer potential and to address them in a targeted manner. There are also effective methods for identifying potential customers. This is precisely where this online training comes in: participants learn how to prepare precisely for future customers using the "elevator pitch" method.
Professionell Verhandeln
Basics of Negotiations
Basics of NegotiationsBasics of NegotiationsBasics of NegotiationsBasics of Negotiations
Successful negotiations are not based on luck, but on learned skills. This e⁠-⁠training introduces the most important tools needed to conduct successful negotiations. How to strengthen the match basis and to enter a negotiation well prepared? How do you know when to continue a negotiation or when to stop? How do you unerringly present your offer to your negotiating partner and argue the benefits of your product? The e⁠-⁠training provides sound answers to these questions. It shows you how you can successfully conclude your next negotiation through efficient preparation and targeted benefit argumentation. 
Aufgaben Delegieren
Delegating Tasks
Delegating TasksDelegating TasksDelegating TasksDelegating Tasks
Delegating is more than just "do it"! The participants learn which tasks can be delegated in principle and which ones must not be passed on under any circumstances. They learn to develop requirement profiles in order to be able to assign the respective activities to suitable employees. The four stages of the delegation discussion are then presented. The participants also learn to avoid back delegations and to check agreements and deadlines.
Methodeneinsatz in Präsenztrainings
Methods of Training
Methods of TrainingMethods of TrainingMethods of TrainingMethods of Training
It is obvious that experts simply tell their listeners what they know. But a lecture is only one of many ways to effectively pass on knowledge - and by far not always the best. In this standard e⁠-⁠learning, users therefore learn about and apply many methods beyond the classic lecture. The methods are adapted to the respective phases of the classroom training.
Digitale Informationsflut effizient meistern
Digitale Informationsflut effizient meistern
Digitale Informationsflut effizient meistern
In diesem E⁠-⁠Learning erfahren Sie, wie Sie die tägliche Informationsflut durch digitale Medien strukturieren, reduzieren und so Ihr persönliches Informationsmanagement verbessern. Sie lernen, wie Sie – anstatt in der Flut aus Mails zu verschwinden – Ordnung in Ihr Postfach bringen. Und Sie schärfen Ihren Blick für Ihren persönlichen Umgang mit digitalen Kommunikations- und Informationsmitteln – ein wichtiger Pfeiler für ein ausgeglichenes und gesundes (Arbeits-)Leben. Konkrete Methoden und Strategien helfen Ihnen dabei, die digitale Informationsflut nachhaltig und effizient zu meistern.
Laterale Führung - Erfolgreich führen ohne Vorgesetztenfunktion
Lateral Leadership — Leading Effectively Without Being a Supervisor
Lateral Leadership — Leading Effectively Without Being a SupervisorLateral Leadership — Leading Effectively Without Being a Supervisor
More and more projects are being executed outside of traditional corporate hierarchies, by interdepartmental or even intercompany teams assembled based on competencies. In teams like these, there is often no disciplinary leader. Instead, the team has a lateral leader. That leader is then responsible for the project results but without being a superior in charge of the team. In this course, we will explain what exactly the special characteristics of lateral leadership are. We will use a practical example to show you how lateral leadership operates and what leadership tools are of special importance.
Konflikte am Arbeitsplatz entschärfen und vermeiden
Konflikte am Arbeitsplatz entschärfen und vermeiden
Konflikte am Arbeitsplatz entschärfen und vermeiden
Wo Menschen sind, kommt es zu Konflikten. Mit Hilfe von vier Methoden vermittelt dieses E⁠-⁠Learning Strategien zum Umgang mit Konflikten. Je früher diese Methoden eingesetzt werden, desto schneller verliert ein Konflikt seine Bedeutung und seine Wirkung. Die vier Methoden sind: 1. Die Gefühlsebene zu respektieren. 2. Humor als Mittel zur Entschärfung von Konflikten nutzen. 3. Lernen, fair zu kritisieren. 4. Machtspiele konsequent zu unterbinden. Die Teilnehmer werden anhand von Übungen und Spielszenen animiert, diese einfachen Methoden der Konfliktlösung im Alltag auszuprobieren und dadurch Handlungskompetenz zu erwerben.
Resilienz – Die innere Widerstandskraft stärken
Resilienz – Die innere Widerstandskraft stärken
Resilienz – Die innere Widerstandskraft stärken
Leistungsdruck, komplexe Anforderungen, unvorhersehbare Ereignisse und Unsicherheiten begegnen uns im Arbeitsleben tagtäglich. Mithilfe von Resilienz kann es gelingen, mit diesen Herausforderungen positiv umzugehen und sich sogar persönlich weiterzuentwickeln. Was aber bedeutet Resilienz? Und was unterscheidet resiliente von nicht-resilienten Personen? Wie helfen die sieben Säulen der Resilienz dabei, Herausforderungen im beruflichen Alltag souverän zu meistern? Und wie gelingt es, die eigene innere Widerstandskraft zu stärken? Diese Fragen werden im Rahmen dieses E⁠-⁠Trainings ausführlich behandelt.
Das Konfliktgespräch führen
Das Konfliktgespräch führen
Das Konfliktgespräch führen
Schwelende Konflikte sind Gift für das Arbeitsklima und die Arbeitsproduktivität. Dabei können die meisten Konflikte mithilfe eines Konfliktgesprächs und wertschätzender Kommunikation zumindest entschärft, wenn nicht gar ausgeräumt werden. Die Teilnehmer:innen lernen in diesem multimedialen, interaktiven E⁠-⁠Learning, wie Konfliktgespräche vorbereitet und effektiv geführt werden. Und wie sichergestellt werden kann, dass die getroffenen Vereinbarungen letztendlich auch eingehalten werden.