Talking through Conflict

macrolearning
Konflikte gemeinsam lösen
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Conflict management

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Total time 50 minutes

learning format

macrolearning

Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing these tools and how to use them is critical for managing disagreements in the workplace. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about confict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.

What is a macrolearning?

Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive formof digital development, macrolearning promotes soft skills and sharpens personal profiles. For aholistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compactMicrolearnings.

Teaser

Target group

  • Employees who frequently work in teams or have an urgent need for the training

  • junior managers

Learning objectives

  • Knowing how to talk through conflict

  • Learning about respectful behavior during a conflict resolution

  • Getting to know what conflict resolution looks like

  • Learning how to structure the phases of a conflict resolution discussion: preparation, execution and follow-up work

  • Learning how to communicate with a cooperative and conversational style

Competencies

Providing clarity
Getting a grip
Analyzing problems
Acting fairly and with integrity
Resolving conflicts
Showing caution

Authoring tool

Rise

Methods

Knowledge Check
Key messages
Moderated video lectures
Animated illustrative videos
Enacted scenes
Interactive elements
Transfer tasks
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