The e-learning presents the "eight communication types" according to Friedemann Schulz von Thun. The course is designed to raise the participants' awareness of the fact that people have different communication styles. It also makes them aware of their own preferred communication style. It is not about right or wrong communication styles, but rather about recognizing one's own style and, if necessary, developing it further or opening it up.
Managers and staff whose performance is closely linked to good communication
Knowing and recognizing the different styles of communication
Knowing your own style of communication
Being able to vary your communication styles for more effective discussions
Taking discussions with difficult partners to a successful conclusion
Knowing the psychological backgrounds of the different communication styles and hold effective discussions using that knowledge