Conflict Resolution between Colleagues

Konfliktmanagement unter Kollegen
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Conflict management

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Total time 60 minutes

This e⁠-⁠training course shows the typical symptoms and levels of a conflict. In addition, the different reactions to conflict get introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.

Teaser

Target group

  • Employees of all hierarchical levels who work in teams

Learning objectives

  • Knowing the types of conflict

  • Learning how to manage conflict in the workplace

  • Conducting conflict resolution with colleagues

  • Understanding the six strategies of conflict resolution

Competencies

Showing caution
Acting fairly and with integrity
Analyzing situations
Getting a grip
Resolving conflicts
Working in a team

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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