Understanding and Identifying Types of Conflicts 

Konfliktarten kennen und erkennen
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Conflict management


Total time 60 minutes

learning format


The causes of conflicts vary in individual cases. Nevertheless, different types of conflict can clearly be identified in everyday life: Role conflicts, goal conflicts, assessment conflicts, personal conflicts and distribution conflicts. In this e⁠-⁠training, participants learn about the different types of conflict. This puts them in a position to analyze the causes of conflict and thus develop conflict solutions more quickly and in a more targeted manner. With the help of theoretical input, game scenes and exercises, participants are enabled to apply and implement what they have learned in their real-life environment. 

What is a macrolearning?

Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings.


Target group

  • Employees who work together in teams

  • aspiring managers

Learning objectives

  • Recognizing the different levels of a conflict

  • Recognizing conflicting goals

  • Recognizing appraisal conflicts

  • Recognizing distribution conflicts

  • Recognizing personal conflicts


Providing clarity
Analyzing situations
Resolving conflicts
Acting fairly and with integrity
Analyzing problems
Managing stress

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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