My Coworker Turns Aggressive in Conflict Situations

microlearning
Ein Teammitglied geht bei Konflikten immer gleich in den Angriffsmodus
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Cultural Fit

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Without barrier

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Conflict management

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Total time 3 minutes

learning format

microlearning

In moments of conflict, it's common for one side to feel provoked and respond with (personal) attacks. Here, you will learn how to guide the conversation back to a constructive dialogue.

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearningis a compact e-learning course that takes only a few minutes to complete. The short learning unit isideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). Amicrolearning can be combined with appropriate macrolearnings or used as a stand-alone learningproduct.

Classification
Challenge

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challengesby advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Target group

  • Employees with or without management roles

Learning objectives

  • Steering heated conflicts towards a constructive solution

Competencies

Resolving conflicts

Authoring tool

Rise

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