Practice-orientated process management: the basics


The training is intended as an introduction to the basics of process management. Process management methods are explained, as well as their concrete application in order to speed up processes and improve the quality of services. The training explains why process management is necessary in companies and how processes can be mapped in order to find sources of error and continuously optimise processes. Various methods are presented, e.g. the PDCA cycle and the 5 Why method. The training also provides suggestions on how teams can clearly assign responsibilities and competences in workshops.

What is a macrolearning?

Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive form of digital development, macrolearning promotes soft skills and sharpens personal profiles. For a holistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compact Microlearnings.


Target group

  • Employees who work as (partial) project managers themselves or who are to be introduced to process management

  • Managers who want to implement process management and would like to familiarise themselves with the basics

Learning objectives

  • Understanding what constitutes a process

  • Know different process management methods

  • Eliminate error sources and causes

  • Continuously improve processes


Overseeing goal achievement
Informing others
Analyzing problems
Analyzing situations
Taking a goal-oriented approach
Continuously optimizing
Developing holistic solutions

Authoring tool



Moderated video lectures
Animated illustrative videos
Enacted scenes
Transfer tasks
Interactive elements
Key messages
Knowledge Check
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