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microlearningCountering Objections with the Acknowledgment Method
The Acknowledgment Method helps to professionally refute objections from customers in sales talks and convince them of a product or service.
microlearningResponding Adequately to a "No" From Customers: "No" is Not Just "No"
If customers say no, this does not automatically mean that they do not want to buy. Using these tips, you can respond in a constructive, appreciative way while still getting them excited about a purchase.
microlearningCoaching–Conversations with Employees
Coaching conversations between managers and employees require a special, trusting atmosphere. Learn how to act as a coach when talking to your team members here.
microlearningThe GROW-Model
The well-known GROW-Model helps you to structure coaching conversations with your employees and lead them to concrete results.
microlearningBringing Order to Your Mailbox Thanks to Inbox Zero
With the Inbox Zero method, you'll get more order out of your inbox. You won't be distracted by emails outside of your designated time slots.
microlearningActing innovatively and customer-oriented with Design Thinking
The Design Thinking process helps create innovative products that are attractive to customers. By following these six steps, you can truly understand your customers' problems and develop a sustainable, effective solution.
microlearningProtect Personal Data
Often we hardly know which components of our data are collected or how they are used. With these tips, you can get an overview of the data protection and privacy settings on your digital devices.
microlearningLeading Employees through the Five Stages of Changing
Change happens in phases. Skillfully guide your employees through all phases of a change process and make them ready for the change!
microlearningUsing Active Listening to Understand Your Counterpart
With the help of active listening you can gain information, avoid misunderstandings and ensure a good relationship with your counterpart.
microlearningBig Data—A Short Review
Big Data and Artificial Intelligence have become indispensable in the modern world. With this review, you will be able to recall the most important concepts around Big Data.
microlearningTeam Culture Workshop
Common rules and values create a good basis for harmonious and effective teamwork. To develop them, a team culture workshop is suitable.
microlearningThe Agile Values
This micro focuses on the nine agile values and their meaning. This makes it easier to get started with agile thinking and working.
microlearningEncouraging Creativity Using the Walt Disney Method
To develop new ideas and look at them directly from different perspectives, the Walt Disney Method is a good choice. In this micro, get to know these three roles: the dreamer, the realist and the skeptic - in more detail.
microlearningCreating Personas
By creating personas, you give (potential) customers a face and can thus better put yourself in their shoes.
microlearningRetrospective Meetings
In retrospective meetings, team members look back over the past few weeks to discuss what is working well and where there is room for improvement.
microlearningPlanning Poker: Estimating Tasks Realistically
Planning Poker is an agile tool that helps you and your team to realistically estimate the time and effort needed for tasks. It provides a space for discussion together as a team, and ultimately helps the team come to a common denominator. This is how Planning Poker optimizes the planning of tasks and projects.
