PINKTUM E⁠-⁠Learnings

To advise your customers according to their needs, it helps to ask open questions and learn more about them.

The whole point of building a relationship is to make your relationship stand out from the competition. Just like in the past when you enjoyed sport events together. But how do you do that, with today's compliance rules?

Cross-selling is a great way to increase sales and make your business more successful. By boosting your employees' self-confidence, you can motivate them to cross-sell.

This micro is about being able to recognize when it's the right time for the customer to make a purchase decision and how to communicate that to them. After all, information about the decision is an important basis for possible further negotiations.

Who makes the decisions for your customers? Difficult to find out because people rarely talk about it directly. But with clever communication it can be found out!

This micro demonstrates how to overcome the "product is too expensive" objection by taking your customers seriously and engaging them emotionally.

The best way to convince customers is to determine personal benefits and later reassure that these benefits are really valuable. Practical examples further illustrate this.

We all get nervous before presentations. With the help of a few tricks, you can tranform your fear into something positive that will help you to give an even better presentation.

Here's how to support your employees when they feel company goals are unrealistic.

If someone in your team applies for a promotion and you don't see that they have the potential, then you should give them clear and devlopment-oriented feedback. In this microlearning you will be shown how to do this.

Change triggers uncertainty, doubt and resistance in many of your employees. However, behind resistance, there is always an underlying cause and emotions that can be addressed through communication. We show you how to address the fears and needs of your employees in order to open them up to change.

Do you tend to avoid conflict situations? Learn to enter into conflict confidently with this micro.

If your counterpart feels attacked by feedback, it is important to react quickly and look for ways to improve your company's feedback culture.

If the other person doesn't take your feedback seriously, find out why and respond accordingly to improve communication in the future.

You can express your feedback in a constructive and appreciative manner by communicating with "I" messages, making specific suggestions for changes in the future, and giving your feedback as promptly as possible.

The three-pillar model of sustainability helps you to be mindful of the available resources and to protect the environment.

CSR stands for corporate social responsibility. You, too, can become active in the CSR team and help to ensure that sustainability is actually practiced in the company.

Generative AI is increasingly used in more and more areas of our lives. This microlearning will provide a brief explanation of what AI is and how it is currently being used.

Praising employees is an important part of a positive corporate culture. You promote motivation and commitment in your team.

Hybrid work often requires more communication about needs, coordination and even work/life boundaries. This micro provides practical tips on how to do this.

With measurable, scheduled, ambitious Key Results, you and your team will succeed in achieving your goals.

With OKR you learn to formulate your goals in small, flexible units, to communicate them transparently, and finally to achieve them with the help of key results.

In four steps, this micro will show you how to respond constructively to excessive discounting demands from clients. With these simple steps, both negotiators save face and achieve their goals.

To ensure that your customers do not regret their purchase or exercise their right of withdrawal after a successful sale, you must also be there for them after the sales meeting. Here you can learn how to proactively and individually encourage them in their purchase decision.

Being afraid of AI is the wrong reaction. We should see it as a tool and partner to simplify our own work processes and do what we really want to do.

Good relationships with your customers are the key to your success. Here's what to look for when meeting with them to build and grow the relationship

Whether you're just building your team or they've been working together for a while, you can build team spirit at every stage. The team development clock can help you find the right approach.

Good networking opportunities are sometimes missed or overlooked when acquiring new customers! Yet they are a prerequisite for effective, profitable business.

Netiquette means acting politely and respectfully in a virtual setting. This will help you create a positive and professional atmosphere that will make your negotiation a success.

Wow your audience with a strong introduction, an engaging presentation, and a memorable conclusion.