Help! I Don't Come-Off as Personable

microlearning
Hilfe! Meine Kund:innen finden mich nicht sympathisch genug!
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Cultural Fit

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Without barrier

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Selling

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Total time 3 minutes

learning format

microlearning

In this micro, it's all about coming across as personable and authentic to customers. Personability is based on appreciation and is a major competitive advantage in consulting and sales.

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearning is a compact e-learning course that takes only a few minutes to complete. The short learning unit is ideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). A microlearning can be combined with appropriate macrolearnings or used as a stand-alone learning product.

Classification
Challenge

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challenges by advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Target group

  • Employees with or without management roles

Learning objectives

  • Learning how to be more personable with customers

Competencies

Building relationships

Authoring tool

Rise

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