PINKTUM E⁠-⁠Learnings

Generative AI is increasingly used in more and more areas of our lives. This microlearning will provide a brief explanation of what AI is and how it is currently being used.

Praising employees is an important part of a positive corporate culture. You promote motivation and commitment in your team.

Hybrid work often requires more communication about needs, coordination and even work/life boundaries. This micro provides practical tips on how to do this.

With measurable, scheduled, ambitious Key Results, you and your team will succeed in achieving your goals.

With OKR you learn to formulate your goals in small, flexible units, to communicate them transparently, and finally to achieve them with the help of key results.

In four steps, this micro will show you how to respond constructively to excessive discounting demands from clients. With these simple steps, both negotiators save face and achieve their goals.

To ensure that your customers do not regret their purchase or exercise their right of withdrawal after a successful sale, you must also be there for them after the sales meeting. Here you can learn how to proactively and individually encourage them in their purchase decision.

Being afraid of AI is the wrong reaction. We should see it as a tool and partner to simplify our own work processes and do what we really want to do.

Good relationships with your customers are the key to your success. Here's what to look for when meeting with them to build and grow the relationship

Whether you're just building your team or they've been working together for a while, you can build team spirit at every stage. The team development clock can help you find the right approach.

Good networking opportunities are sometimes missed or overlooked when acquiring new customers! Yet they are a prerequisite for effective, profitable business.

Netiquette means acting politely and respectfully in a virtual setting. This will help you create a positive and professional atmosphere that will make your negotiation a success.

Wow your audience with a strong introduction, an engaging presentation, and a memorable conclusion.

Some participants in a training session require more of your attention. Here's how to deal with five challenging types.

The group dynamics of a training typically go through five phases. As a trainer, you can guide participants through each of these phases.

This micro provides practical tips for more effective collaboration based on five basic rules for hybrid teams.

By being aware of your prejudices and questioning them, you will be able to interact with others in a respectful, appreciative, and mindful way.

Stand-up meetings are a common tool used in agile work to monitor the team's tasks and progress.

The iceberg model illustrates that interpersonal communication always takes place on several levels. Be aware of this complexity in order to communicate more successfully!

There are some to-dos that you like to put off. This micro presents three possible motivational techniques for getting unpopular tasks done.

The three basic rules in customer service are: spark emotions, communicate regularly and surprise customers with personalized attention.

Being aware of different biases can help you avoid discrimination and meet people on an equal footing.

As a lateral leader, you operate in a complex environment with many stakeholders. This provides opportunities for conflicts that need to be resolved.

Lateral and disciplinary leadership differ in terms of the role, tasks and authority of the leader. This micro shows you what distinguishes lateral leadership and how to get started with lateral leadership.

With the right lateral leadership instruments, you can successfully lead, manage, and motivate your project team without being a supervisor.

The course describes three key elements to effectively engage participants in online meetings.

You're in the middle of a heated discussion, your opponent is verbally attacking you and you don't quite know how to react? This course shows you how to stop unfair interlocutors, de-escalate the attack and maintain the dialogue.

The four rooms of change describe four emotional phases that a person typically goes through during a change. Get to know the model so that you can better meet your employees individually and successfully accompany them through change processes.

A good product is no longer enough to inspire your customers. It's also about making every touchpoint with your customers completely relevant to their needs. We'll show you how you can succeed.

Today, many teams are hybrid, meaning some employees work on-site and others remotely. Learn here how you can ensure strong cohesion in your hybrid team despite this physical distance.