Business skills
Aside from interdisciplinary skills, leaders and employees also require specific settings and roles. For example, sales employees deal intensively with topics related to selling and negotiating – from building relationships to leading difficult negotiations. Moderation, presentation and project management skills, on the other hand, play an indispensable role in working world of most employees – not to mention agility and innovation.
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microlearningFinding Root Causes with the Ishikawa Diagram
Description In order to learn from mistakes and use them for our further development, we first have to find and analyze them. Here you will learn how to determine the root cause with the Ishikawa diagram.
microlearningSeven Types of Waste
Want to save time and money in your production and administrative processes? Here we show you how to use TIMWOOD to search for possible resource hogs.
microlearningUse Line Balancing to Streamline the Value Stream
Line balancing literally balances your production line.
Here you will learn how to use it to align the times of all workstations in the process with the customer cycle to be achieved.
microlearningVisualize Processes with Kanban
Make processes and responsibilities transparent with Kanban. Learn how to use it to visualize your team's workflow.
microlearningCountering Objections with the Acknowledgment Method
The Acknowledgment Method helps to professionally refute objections from customers in sales talks and convince them of a product or service.
microlearningResponding Adequately to a "No" From Customers: "No" is Not Just "No"
If customers say no, this does not automatically mean that they do not want to buy. Using these tips, you can respond in a constructive, appreciative way while still getting them excited about a purchase.
microlearningActing innovatively and customer-oriented with Design Thinking
The Design Thinking process helps create innovative products that are attractive to customers. By following these six steps, you can truly understand your customers' problems and develop a sustainable, effective solution.
microlearningProtect Personal Data
Often we hardly know which components of our data are collected or how they are used. With these tips, you can get an overview of the data protection and privacy settings on your digital devices.
microlearningBig Data—A Short Review
Big Data and Artificial Intelligence have become indispensable in the modern world. With this review, you will be able to recall the most important concepts around Big Data.
microlearningTeam Culture Workshop
Common rules and values create a good basis for harmonious and effective teamwork. To develop them, a team culture workshop is suitable.
microlearningThe Agile Values
This micro focuses on the nine agile values and their meaning. This makes it easier to get started with agile thinking and working.
microlearningEncouraging Creativity Using the Walt Disney Method
To develop new ideas and look at them directly from different perspectives, the Walt Disney Method is a good choice. In this micro, get to know these three roles: the dreamer, the realist and the skeptic - in more detail.
microlearningCreating Personas
By creating personas, you give (potential) customers a face and can thus better put yourself in their shoes.
microlearningRetrospective Meetings
In retrospective meetings, team members look back over the past few weeks to discuss what is working well and where there is room for improvement.
microlearningPlanning Poker: Estimating Tasks Realistically
Planning Poker is an agile tool that helps you and your team to realistically estimate the time and effort needed for tasks. It provides a space for discussion together as a team, and ultimately helps the team come to a common denominator. This is how Planning Poker optimizes the planning of tasks and projects.
