Responding Adequately to a "No" From Customers: "No" is Not Just "No"

microlearning
Auf ein „Nein“ von Kund:innen adäquat reagieren – „Nein“ ist nicht gleich „Nein“!
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Cultural Fit

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Without barrier

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Selling

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Total time 3 minutes

learning format

microlearning

If customers say no, this does not automatically mean that they do not want to buy. Using these tips, you can respond in a constructive, appreciative way while still getting them excited about a purchase.

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearningis a compact e-learning course that takes only a few minutes to complete. The short learning unit isideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). Amicrolearning can be combined with appropriate macrolearnings or used as a stand-alone learningproduct.

Classification
Know How

Know-how Microlearnings provide expertise on a specific topic in minutes. Focusing on your knowhow therefore provides solutions to your everyday issues. It’s a very efficient way to refresh one’sknowledge.

Target group

  • Employees with or without management roles

Learning objectives

  • Responding constructively to customer objections

Competencies

Countering objections

Authoring tool

Rise

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