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microlearningStriking a Balance Between Professional and Personal Levels as a Manager
Leaders need clear personal/professional boundaries that are comfortable for them and their team members.
microlearningMy Employees React Strangely to Praise
You want to appreciate your employees and praise them for their work. In this micro-learning, we will show you how to give praise that is specific, sincere, factual, professional, and individualized.
microlearningI Find It Hard to Accept Praise from Others
You can allow yourself to accept praise and enjoy the positive words of others.
microlearningMy Employees Lack the Time to Make Good Use of E-training Courses
E-training courses offer great potential for businesses. It is important that employees do not see them as an extra obligation in a busy workday, but as an opportunity for professional development.
microlearningMy Coworker Doesn't Respect My Boundaries and Is Constantly Pressuring Me
Boundaries at work are important for mental health and job performance. This micro shows you how to defend them.
microlearningKeep Your Eyes Healthy with the 20-20-20 Rule
Do your eyes get tired and dry quickly with all the screen work you do? In this micro-learning, we'll introduce you to the 20-20-20 rule, which you can use to give your eyes quick and easy relief.
microlearningCalmly Navigate Everyday Life through Mindfulness
Mindfulness can help you keep your perspective in stressful situations.
microlearningI Have to Explain a Price Adjustment to My Customers
In order not to lose your customers to the competition when you adjust your prices, you have to make sure that they understand your reasons for the price adjustment and continue to trust you. Here's how you can do that.
microlearningNeeds Assessment: My Customers Do Not Disclose All Their Information
To be able to offer complete solutions, you need to know everything when assessing a customer's needs. Here you will discover effective ways to obtain the desired information from your customer.
microlearningI’m Not Advising My Customers Solution-Oriented Enough Yet
Comprehensive solutions are a win-win situation for you and your customers. This micro gives you useful tips on how to advise your customers in a solution-oriented manner.
microlearningSales Pitch: I Don't Want To Take My Customers by Surprise
This micro is about entering the sales conversation with confidence and elegance.
microlearningI'm Uncomfortable Networking at Events
How to navigate networking opportunities at an event
microlearningCold Calling Makes Me Uncomfortable
If you cold-call, you'll also face rejection. This course will show you how to deal with rejection effectively and empathetically so that you can succeed.
microlearningI Don't Know What My Customers Really Want
To advise your customers according to their needs, it helps to ask open questions and learn more about them.
microlearningI Want To Deepen My Customer Relationships Without Being Annoying
The whole point of building a relationship is to make your relationship stand out from the competition. Just like in the past when you enjoyed sport events together. But how do you do that, with today's compliance rules?
microlearningMy employees do not cross-sell
Cross-selling is a great way to increase sales and make your business more successful. By boosting your employees' self-confidence, you can motivate them to cross-sell.
microlearningI Don't Want To Pressure My Customers
This micro is about being able to recognize when it's the right time for the customer to make a purchase decision and how to communicate that to them. After all, information about the decision is an important basis for possible further negotiations.
microlearningDetermining Customer Hierarchy for Decision-Making Can Be Tough
Who makes the decisions for your customers? Difficult to find out because people rarely talk about it directly. But with clever communication it can be found out!
microlearningMy Customers Find Our Product Too Expensive
This micro demonstrates how to overcome the "product is too expensive" objection by taking your customers seriously and engaging them emotionally.
microlearningEven Good Arguments Don't Convince My Customers
The best way to convince customers is to determine personal benefits and later reassure that these benefits are really valuable. Practical examples further illustrate this.
microlearningI Have To Give a Presentation and I'm Very Nervous
We all get nervous before presentations. With the help of a few tricks, you can tranform your fear into something positive that will help you to give an even better presentation.
microlearningMy Team Member Does Not Find the Company Goals Realistic
Here's how to support your employees when they feel company goals are unrealistic.
microlearningA Team Member Wants a Promotion, but I Don't See Any Potential in Them
If someone in your team applies for a promotion and you don't see that they have the potential, then you should give them clear and devlopment-oriented feedback. In this microlearning you will be shown how to do this.
microlearningMy Team Member Is Feeling Lost and Worried about Recent Changes Affecting Their Status
Change triggers uncertainty, doubt and resistance in many of your employees. However, behind resistance, there is always an underlying cause and emotions that can be addressed through communication. We show you how to address the fears and needs of your employees in order to open them up to change.
microlearningI Always Back Down When There Is a Conflict
Do you tend to avoid conflict situations? Learn to enter into conflict confidently with this micro.
microlearningMy Colleague Takes Feedback Personally
If your counterpart feels attacked by feedback, it is important to react quickly and look for ways to improve your company's feedback culture.
microlearningMy Coworker Doesn't Take Feedback Seriously
If the other person doesn't take your feedback seriously, find out why and respond accordingly to improve communication in the future.
microlearningGiving Appropriate Feedback
You can express your feedback in a constructive and appreciative manner by communicating with "I" messages, making specific suggestions for changes in the future, and giving your feedback as promptly as possible.
