Leading employees in times of crisis - High-performance teams for client counselling

Mitarbeitende in Krisenzeiten führen – Leistungsstarke Teams für die Kundenberatung
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Cultural Fit

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Leadership styles and roles


Total time 60 minutes

The e⁠-⁠training introduces the types and course of crises as well as the five-phase model of crisis management. It provides valuable advice on how to communicate in times of crisis and how to deal with tensions and role conflicts. It also gives tips on how to become more resilient in times of crisis.


Target group

  • Managers in the distribution of insurance products

Learning objectives

  • See crises not as catastrophes but as turning points

  • Know the five phases of a crisis and crisis management

  • Communicate reliably and transparently in times of crisis so that the team remains capable of action and ready to perform for the clients

  • Dealing with pressure and tension confidently

  • Strengthening one's own resilience to be able to master crises


Supporting employees
Showing resilience
Managing stress
Being reliable
Showing confidence

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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