Leading employees in times of crisis - High-performance teams for client counselling
idd
Cultural Fit
Without barrier
Leadership styles and roles
Total time 60 minutes
The e-training introduces the types and course of crises as well as the five-phase model of crisis management. It provides valuable advice on how to communicate in times of crisis and how to deal with tensions and role conflicts. It also gives tips on how to become more resilient in times of crisis.
Teaser
Course details
Target group
Managers in the distribution of insurance products
Learning objectives
See crises not as catastrophes but as turning points
Know the five phases of a crisis and crisis management
Communicate reliably and transparently in times of crisis so that the team remains capable of action and ready to perform for the clients
Dealing with pressure and tension confidently
Strengthening one's own resilience to be able to master crises
Competencies
Supporting employees
Showing resilience
Managing stress
Being reliable
Showing confidence
Authoring tool
Rise
Methods
Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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