Leading employees in times of crisis - High-performance teams for client counselling

idd
Mitarbeitende in Krisenzeiten führen – Leistungsstarke Teams für die Kundenberatung
flag of de
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Leadership styles and roles

clock

Total time 60 minutes

The e⁠-⁠training introduces the types and course of crises as well as the five-phase model of crisis management. It provides valuable advice on how to communicate in times of crisis and how to deal with tensions and role conflicts. It also gives tips on how to become more resilient in times of crisis.

Teaser

Target group

  • Managers in the distribution of insurance products

Learning objectives

  • See crises not as catastrophes but as turning points

  • Know the five phases of a crisis and crisis management

  • Communicate reliably and transparently in times of crisis so that the team remains capable of action and ready to perform for the clients

  • Dealing with pressure and tension confidently

  • Strengthening one's own resilience to be able to master crises

Competencies

Supporting employees
Showing resilience
Managing stress
Being reliable
Showing confidence

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
These macrolearnings may also interest you
Transformationale Führung – Mitarbeitende für kundenorientiertes Handeln begeistern
iddTransformational leadership - inspiring employees to act in a customer-oriented way
Die Führungskraft als Coach – Mitarbeitende im kundenorientierten Handeln fördern
iddThe manager as coach - encouraging employees to act in a customer-oriented way
Change Management – Veränderungsprozesse in der Kundenberatung erfolgreich gestalten
iddChange Management - Successfully shaping change processes in customer advisory services
New e-trainings at PINKTUM
Lernen lernen: Weiterbildungschancen erkennen und nutzen
macrolearningLearning to Learn: Identifying and Seizing Further Development Opportunities
Lernen fördern – Eine Lernkultur im Team etablieren
macrolearningPromoting learning - establishing a learning culture in the team
Mental Health: Achtsam handeln im Arbeitsalltag
macrolearningMental Health: Being Mindful in Your Daily Work Routine