Change processes pose particular challenges for managers. This e-training first describes the different phases of change processes. It then explains how to create the necessary urgency for change, how to define a vision and appropriate goals, and how to communicate, implement and embed the change.
Managers in the distribution of insurance products
Successfully shape change processes in order to maintain and continuously improve insurance sales in the interest of the clientele in the long term.
Know known change models
Know the typical phases of change processes
Use concrete measures and tools in the individual phases so that the change processes are implemented efficiently and in a customer-centred way.
Being able to deal with resistance