Promoting diversity and inclusion - High-performance teams for customer advisory services

Diversität und Inklusion fördern – Leistungsstarke Teams für die Kundenberatung
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Cultural Fit

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Without barrier

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Basics of leadership


Total time 50 minutes

Diversity is an important success factor for high-performing teams. The e⁠-⁠training introduces different dimensions of diversity and shows participants how they can promote diversity in their teams strategically as well as operationally in their day-to-day leadership.


Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Understand why diversity and inclusion are becoming increasingly important in the world of work - and thus also in insurance distribution

  • Recognise diversity as a resource and success factor in order to be able to offer clients the best possible advice.

  • Know and be able to grasp different dimensions of diversity

  • Promoting diversity with a holistic strategy

  • Recognising the individual potentials of team members and promoting diversity in everyday management


Selecting employees
Acting fairly and with integrity
Appreciating colleagues
Demonstrating openness
Taking on responsibility
Putting together teams
Showing caution
Setting an example

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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