This e-training introduces the relevance and benefits of empathic leadership. Participants will learn what empathy is, how to recognise emotions and how to communicate empathically. With the knowledge about different types of people and their motives, empathic action is strengthened.
Managers in the distribution of insurance products
Understand how the demands on leadership are currently changing Understand what empathy means Recognise the benefits of acting empathetically towards staff and clients, but also the challenges associated with it
Reflect on one's own leadership style and how to deal with other people
Perceive other people better, empathise with them and be emotionally attuned to them.
Better understand other people and their communication, personality and motives for becoming more customer-centred
Acting more empathically and meeting people where they are at