Leading with empathy - encouraging employees to act in a customer-oriented way

idd
Führen mit Empathie – Mitarbeitende im kundenorientierten Handeln fördern
flag of de
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Basics of leadership

clock

Total time 80 minutes

This e⁠-⁠training introduces the relevance and benefits of empathic leadership. Participants will learn what empathy is, how to recognise emotions and how to communicate empathically. With the knowledge about different types of people and their motives, empathic action is strengthened.

Teaser

Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Understand how the demands on leadership are currently changing Understand what empathy means Recognise the benefits of acting empathetically towards staff and clients, but also the challenges associated with it

  • Reflect on one's own leadership style and how to deal with other people

  • Perceive other people better, empathise with them and be emotionally attuned to them.

  • Better understand other people and their communication, personality and motives for becoming more customer-centred

  • Acting more empathically and meeting people where they are at

Competencies

Working in a team
Acting fairly and with integrity
Appreciating colleagues
Allowing for errors
Showing caution
Showing confidence

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
These macrolearnings may also interest you
Herausfordernde Mitarbeitergespräche – Mitarbeitende im kundenorientierten Handeln fördern
iddChallenging appraisal interviews - Encouraging employees to act in a customer-oriented way
Entscheidungen im Interesse der Kundinnen und Kunden treffen
iddMake decisions in the interest of clients
Bewerbergespräche führen – Leistungsstarke Teams für die Kundenberatung
iddConducting interviews with applicants - High-performance teams for client counselling
New e-trainings at PINKTUM
Lernen fördern – Eine Lernkultur im Team etablieren
macrolearningPromoting learning - establishing a learning culture in the team
Mental Health: Achtsam handeln im Arbeitsalltag
macrolearningMental Health: Being Mindful in Your Daily Work Routine
Probleme lösen – Von der Analyse bis zur Umsetzung
macrolearningEffective Problem-Solving—Strategies for Identifying and Solving Issues