Launching into the leadership role with a customer and employee focus

Mit Kunden- und Mitarbeiterfokus in die Führungsrolle starten
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Cultural Fit

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Without barrier

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Basics of leadership


Total time 50 minutes

As a prospective leader, you are suddenly confronted with many new tasks. This e⁠-⁠training gives an insight into the different leadership tasks and expectations placed on leaders. It also exposes seven myths about good leadership behaviour.


Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Be able to distinguish between technical and managerial tasks

  • Getting to know one's own strengths and weaknesses as a leader

  • Know and be able to deal with different expectations of managers in order to act in the best interest of clients, employees and the company.

  • Avoiding typical leadership mistakes in order to be able to guide employees towards appreciative customer contact in the best possible way.

  • Mastering strategic tasks for efficient sales management


Continuously optimizing
Setting an example
Being self-critical
Wanting to learn

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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