In order to master challenging staff meetings with confidence, it is important to develop a solution-oriented attitude. In this e-training, managers learn how to accept critical feedback, defuse explosive conversations and keep a cool head even in heated situations. They also learn how to adequately manage consternation and objections from their staff.
Managers in the distribution of insurance products
Develop a goal-oriented attitude towards difficult staff appraisals in order to be able to discuss (repeated) misconduct of employees in a benevolent manner and in the interest of the clientele.
Be able to manage your own emotions and keep a cool head so that the appraisal interview is appreciative and goal-oriented
Being able to give and accept critical feedback and thus continuously develop as a whole team for the customers