Motivating employees to be high performers and customer-centric

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Mitarbeitende zu Leistungsstärke und Kundenzentrierung motivieren
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Cultural Fit

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Basics of leadership

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Total time 80 minutes

An important responsibility of managers is to motivate their employees. In this e⁠-⁠training, findings from motivation research are presented and tips are given on how managers can recognise and eliminate demotivators in their employees. Typical motivation problems and their countermeasures are explained as well as universal tools for motivating employees.

Teaser

Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Understand the basic principles of motivating employees

  • Identify and eliminate demotivators in employees at an early stage

  • Motivate employees with individual incentives to fulfil their tasks in customer advice and support reliably and in a customer-oriented manner.

  • Making insurance sales activities motivating

  • Know universal instruments for motivating employees

Competencies

Supporting employees
Motivating employees
Managing teams

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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