Motivating employees to be high performers and customer-centric

Mitarbeitende zu Leistungsstärke und Kundenzentrierung motivieren
flag of de
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Basics of leadership


Total time 80 minutes

An important responsibility of managers is to motivate their employees. In this e⁠-⁠training, findings from motivation research are presented and tips are given on how managers can recognise and eliminate demotivators in their employees. Typical motivation problems and their countermeasures are explained as well as universal tools for motivating employees.


Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Understand the basic principles of motivating employees

  • Identify and eliminate demotivators in employees at an early stage

  • Motivate employees with individual incentives to fulfil their tasks in customer advice and support reliably and in a customer-oriented manner.

  • Making insurance sales activities motivating

  • Know universal instruments for motivating employees


Supporting employees
Motivating employees
Managing teams

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
These macrolearnings may also interest you
Im Versicherungsunternehmen mit Kunden- und Mitarbeiterfokus in die Führungsrolle starten
iddLaunching into the leadership role with a customer and employee focus
Herausfordernde Mitarbeitergespräche – Mitarbeitende im kundenorientierten Handeln fördern
iddChallenging appraisal interviews - Encouraging employees to act in a customer-oriented way
Typgerecht führen – Mitarbeitende individuell zu Leistungsstärke und Kundenfokus anleiten
iddType-appropriate leadership - guiding employees individually towards high performance and customer focus
New e-trainings at PINKTUM
Lernen lernen: Weiterbildungschancen erkennen und nutzen
macrolearningLearning to Learn: Identifying and Seizing Further Development Opportunities
Lernen fördern – Eine Lernkultur im Team etablieren
macrolearningPromoting Learning: Fostering a Culture of Learning within Your Team
Mental Health: Achtsam handeln im Arbeitsalltag
macrolearningMental Health: Being Mindful in Your Daily Work Routine