Mastering Challenging Conversations with Coworkers with Confidence

Herausfordernde Gespräche mit Mitarbeitenden souverän meistern
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Cultural Fit

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Basics of leadership


Total time 70 minutes

learning format


There are conversations with employees that the manager knows in advance will be challenging. This may be because an employee has behaved inappropriately or because an employee has been absent without giving advance notice. Managers often stumble into the harmony trap during these discussions: They are afraid to call criticism by its name and unnecessarily put employees on the spot. In challenging conversations, however, that is exactly what is needed: transparent communication and an open attitude towards challenges. Other managers, on the other hand, find it difficult to remain respectful and keep a cool head in difficult situations. This behavior also prevents constructive discussion and successful conflict resolution.

What is a macrolearning?

Comprehensive soft skills training for in-depth personal development. Macrolearning is a classic elearning course with a completion time of approximately 50 minutes. As a particularly intensive formof digital development, macrolearning promotes soft skills and sharpens personal profiles. For aholistic learning journey, PINKTUM Macrolearnings can also be combined with suitable compactMicrolearnings.


Target group

  • (prospective) managers who want to learn helpful techniques for leading difficult employee discussions to a mutually acceptable conclusion

  • (Prospective) managers who want to act confidently in difficult employee discussions

Learning objectives

  • Developing a goal-oriented attitude

  • Managing emotions and keeping a cool head

  • Giving and accepting critical feedback

  • Dealing with difficult situations confidently


Acting fairly and with integrity
Taking on responsibility
Managing stress
Asserting yourself
Analyzing problems

Authoring tool



Transfer tasks
Enacted scenes
Interactive elements
Key messages
Moderated video lectures
Knowledge Check
Animated illustrative videos
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