For managers, the rule is: intervene as little as possible, but as much as necessary in a conflict involving their own employees. As a starting point, it is important to also recognize hidden conflicts and assess their severity. The theoretical basis for this is provided by Friedrich Glasl's model of the nine stages of conflict escalation. It clearly shows how conflicts can escalate if timely intervention is neglected. For each escalation stage, managers therefore learn various methods of conflict resolution - from the promotion of independent conflict resolution to mediation and arbitration as well as to the intervention of power.
Young executives; Experienced managers; Managers with a need for cooperative methods of team leadership
Recognizing when a conflict is brewing in your team
Gauging which level of escalation the conflict has reached
Empowering your employees to resolve conflicts on their own
Learning about methods for mediation and decisive action
Knowing what to do in seriously escalating conflicts