Developing teams - acting together in a customer-centred way

Teams entwickeln – Gemeinsam kundenzentriert handeln
flag of de
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Leading teams


Total time 90 minutes

The e⁠-⁠training introduces five important factors for successful teamwork. These include: Team goals, a clear distribution of tasks, team rules, constructive communication and trust and cohesion. Each of these five factors is explained comprehensively.


Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Work out motivating team goals with the employees

  • Clearly regulate the distribution of tasks in the team so that clients can be offered professional client advice and support.

  • Define goal-oriented rules for teamwork to ensure the quality of client advice

  • Promote constructive communication in the team

  • Build trust in the team and promote cohesion


Agreeing on goals
Supporting employees
Motivating employees
Managing teams
Taking on responsibility
Being reliable

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
These macrolearnings may also interest you
Interkulturelle Kommunikation im Team – Gemeinsam kundenzentriert handeln
iddIntercultural communication in the team - acting together in a customer-centred way
Phasen der Teamentwicklung – Gemeinsam kundenzentriert handeln
iddPhases of team development - Acting together in a customer-centred way
Fehlerkultur in Versicherungsunternehmen – Konstruktiv und kundenorientiert mit Fehlern umgehen
iddError culture in insurance companies - dealing with errors in a constructive and customer-orientated way
New e-trainings at PINKTUM
Lernen fördern – Eine Lernkultur im Team etablieren
macrolearningPromoting learning - establishing a learning culture in the team
Mental Health: Achtsam handeln im Arbeitsalltag
macrolearningMental Health: Being Mindful in Your Daily Work Routine
Probleme lösen – Von der Analyse bis zur Umsetzung
macrolearningEffective Problem-Solving—Strategies for Identifying and Solving Issues