Developing teams - acting together in a customer-centred way

idd
Teams entwickeln – Gemeinsam kundenzentriert handeln
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Cultural Fit

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Leading teams

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Total time 90 minutes

The e⁠-⁠training introduces five important factors for successful teamwork. These include: Team goals, a clear distribution of tasks, team rules, constructive communication and trust and cohesion. Each of these five factors is explained comprehensively.

Teaser

Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Work out motivating team goals with the employees

  • Clearly regulate the distribution of tasks in the team so that clients can be offered professional client advice and support.

  • Define goal-oriented rules for teamwork to ensure the quality of client advice

  • Promote constructive communication in the team

  • Build trust in the team and promote cohesion

Competencies

Agreeing on goals
Supporting employees
Motivating employees
Managing teams
Taking on responsibility
Being reliable

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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