The core of this e-training is the model of the four phases of team development according to Bruce Tuckman. These four phases - "Forming", "Storming", "Performing" and "Norming" - are described in detail, together with appropriate leadership tools. Finally, participants learn about the five dysfunctions of a team according to Patrick Lencioni.
Managers in the distribution of insurance products
Know the four phases of team development according to Bruce Tuckman
Assess the development status of the team
Use appropriate leadership tools at each stage to support the team in its development and ensure the quality of client advice
Leading the team successfully through all four phases of team development
Counteracting the five dysfunctions of a team according to Patrick Lencioni in order to promote cooperation for the best possible customer service