Phases of team development - Acting together in a customer-centred way

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Phasen der Teamentwicklung – Gemeinsam kundenzentriert handeln
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Cultural Fit

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Leading teams

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Total time 60 minutes

The core of this e⁠-⁠training is the model of the four phases of team development according to Bruce Tuckman. These four phases - "Forming", "Storming", "Performing" and "Norming" - are described in detail, together with appropriate leadership tools. Finally, participants learn about the five dysfunctions of a team according to Patrick Lencioni.

Teaser

Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Know the four phases of team development according to Bruce Tuckman

  • Assess the development status of the team

  • Use appropriate leadership tools at each stage to support the team in its development and ensure the quality of client advice

  • Leading the team successfully through all four phases of team development

  • Counteracting the five dysfunctions of a team according to Patrick Lencioni in order to promote cooperation for the best possible customer service

Competencies

Analyzing situations
Managing teams
Taking on responsibility
Working within a network

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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