Intercultural communication in the team - acting together in a customer-centred way
Total time 60 minutes
The iceberg model is used to describe the different dimensions of culture. The e-training sensitises participants to cultural differences and gives them tips on how to understand and avoid culturally induced misunderstandings in intercultural teams.
Intermediaries and advisors who are active in the distribution of insurance products and employees who assist in the mediation or provision of advice.
Managers in the distribution of insurance products
Knowing the cultural dimensions according to Edward T. Hall and Geert Hofstede
Develop sensitivity towards cultural differences
Understanding the causes of culturally induced misunderstandings
Avoid and reduce misunderstandings in intercultural teams in order to prevent conflicts and thus be able to act together in the best interest of the clients.
Develop and expand one's own intercultural competence
Acting fairly and with integrity
Setting an example
Working within a network
Animated illustrative videos
Moderated video lectures
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