Intercultural communication in the team - acting together in a customer-centred way

idd
Interkulturelle Kommunikation im Team – Gemeinsam kundenzentriert handeln
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Cultural Fit

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Without barrier

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Leading teams

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Total time 60 minutes

The iceberg model is used to describe the different dimensions of culture. The e⁠-⁠training sensitises participants to cultural differences and gives them tips on how to understand and avoid culturally induced misunderstandings in intercultural teams.

Teaser

Target group

  • Intermediaries and advisors who are active in the distribution of insurance products and employees who assist in the mediation or provision of advice.

  • Managers in the distribution of insurance products

Learning objectives

  • Knowing the cultural dimensions according to Edward T. Hall and Geert Hofstede

  • Develop sensitivity towards cultural differences

  • Understanding the causes of culturally induced misunderstandings

  • Avoid and reduce misunderstandings in intercultural teams in order to prevent conflicts and thus be able to act together in the best interest of the clients.

  • Develop and expand one's own intercultural competence

Competencies

Acting fairly and with integrity
Supporting employees
Appreciating colleagues
Demonstrating openness
Setting an example
Working within a network

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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