In this advanced training, basic knowledge of Lean Management is required as well as deepened. Participants learn about obstacles they may encounter when implementing Lean Management, as well as active measures for employee development, for an even more intensive customer service and for a more lean value stream. 

Lean Management für Fortgeschrittene

Lean Management Advanced Course

This training is intended as a comprehensive introduction to the basics of Lean management. The essential contents and principles of Lean are explained, as well as the actual application—in the field of producing, as well as in the administrative field. This is possible because it is about the mindset for "Lean" thinking as well as some tools that are suitable for production and the office. In addition to theory, practical examples and transfer tasks also help to ensure that the course is application-oriented. 

Lean Management – Die Grundlagen

The Basics of Lean Management

Big Data, Cloud, Artificial Intelligence (AI)—you've probably heard these terms before. But are you able to explain the meaning behind these trend words? Unless you're a data scientist or an AI developer, you may have a hard time understanding the world of data and related technologies. This is exactly where this e⁠-⁠training comes in: You will learn about important topics around Big Data, with no prior knowledge needed. It is not about how you can handle Big Data yourself—but a basic overview of what Big Data actually is, the opportunities and challenges associated with it and which methods and tools data experts use to create added value from Big Data.

Big Data – Die Welt der Daten verstehen

Big Data—Understanding the World of Data 

This e⁠-⁠training video features video lectures, tips, mnemonics, transfer tasks, templates, study questions, key messages, and a knowledge check. Participants learn step-by-step how to create a job description, develop a job profile, conduct the job interview, ask the right questions and draw the right conclusions.

Das Bewerbergespräch führen

conducting-the-interview

basics-of-leadership

Basics of leadership

Conducting the Interview

There are conversations with employees that the manager knows in advance will be challenging. This may be because an employee has behaved inappropriately or because an employee has been absent without giving advance notice. Managers often stumble into the harmony trap during these discussions: They are afraid to call criticism by its name and unnecessarily put employees on the spot. In challenging conversations, however, that is exactly what is needed: transparent communication and an open attitude towards challenges. Other managers, on the other hand, find it difficult to remain respectful and keep a cool head in difficult situations. This behavior also prevents constructive discussion and successful conflict resolution. 

Herausfordernde Gespräche mit Mitarbeitenden souverän meistern

mastering-challenging-conversations-with-coworkers-with-confidence

Mastering Challenging Conversations with Coworkers with Confidence 

Termination meetings differ from other meetings due to immense importance they have for the employees involved. They are often associated with a great emotional shock that can manifest in various ways. It is part of your job as a manager to conduct termination meetings in a professional and respectful manner. This e⁠-⁠training course will equip you with the tools you need to do this. You will learn the proper way to perpare and how you should plan and structure termination meetings. One focus of the e⁠-⁠training course is handling emotional factors: What are typical reactions and how can you deal with them well? In an extra chapter, you will learn how to conduct termination meetings by online videoconferencing or telephone.

Trennungsgespräche führen

conducting-termination-meetings

Conducting Termination Meetings

Performance reviews are a key leadership and human resource development tool. Nevertheless, many managers do not necessarily associate them with positive things, often perceiving them as unpleasant and spasmodic and their counterpart sometimes as unmotivated or nervous. This does not have to be the case. When conducted in an appreciative and goal-oriented manner, employee appraisals offer lasting benefits: They ensure an effective two-way exchange of information and play a key role in shaping the relationship between employees and managers. In this e⁠-⁠training, participants learn about the potential of well-managed employee appraisals. They learn how to best prepare for, conduct and follow up on an appraisal interview – on-site or virtually. 


Gespräche mit Mitarbeitenden konstruktiv und nachhaltig führen

constructively-and-sustainably-conducting-discussions-with-employees

Constructively and Sustainably Conducting Discussions with Employees 

Sales professionals and aspiring sales employees can find suitable strategies for different sales requirements in the Sales & Services clusters. The contained learning paths train diverse competencies with which you can proactively and sustainably support your customers.

Acquiring and Retaining Customers

Sales & Service

Agility is one of the most important skills in the modern working world. The Agile Essentials topic cluster helps you to act agilely according to different requirements and consolidates valuable methods to develop a future-oriented mindset and apply it situationally.

Shaping the Future

Agile Essentials

The intricacies of communication are a daily challenge. The Communication & Collaboration topic cluster helps you to strengthen your personal communication skills. The learning paths deepen methods to promote team communication and to address different types of conflicts with solution-oriented strategies.

Moving forward as a team

Communication & Collaboration

From classic to digital skills, this topic cluster covers relevant competencies for a convincing appearance in the workplace. The learning paths awaken your talents to lead presentations and meetings, manage projects across on- or offline channels, and refine a deep understanding of complex digital issues.

Managing everyday work confidently and convincingly

Business Essentials

Leaders will find basic solution strategies for characteristic challenges in leadership positions in the Leadership Essentials topic cluster. The learning paths decode complex leadership topics with practical recommendations for action and support you in shaping your responsible role.

Conducting the Interview

Master Certificates

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