Conducting separation interviews - High-performance teams for client counselling

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Trennungsgespräche führen – Leistungsstarke Teams für die Kundenberatung
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Cultural Fit

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Without barrier

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Basics of leadership

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Total time 60 minutes

The e⁠-⁠training explains what reasons there can be for separation talks and what goals are pursued with them. The participants learn how to prepare, plan and structure separation talks. They are also given tips on how to deal with typical reactions in separation talks and how to regulate their own emotions. Finally, the course deals with the specifics of virtual break-up talks.

Teaser

Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Being aware of the typical reactions and knowing how to deal with them

Competencies

Acting fairly and with integrity
Taking on responsibility
Managing stress
Representing the company
Getting a grip

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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