Role diversity in the team - acting together in a customer-centred way

Rollenvielfalt im Team – Gemeinsam kundenzentriert handeln
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Cultural Fit

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Leading teams


Total time 60 minutes

There are different roles in every team. Knowing these and promoting the differences in roles productively is an important leadership task. In this course, participants learn about the role model according to Meredith Belbin, which differentiates between activity-oriented, thinking- and problem-solving-oriented and people-oriented roles.


Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Knowing the role model according to Meredith Belbin

  • Apply the role model in practice

  • Identify which roles need to be filled in the team in order to work together to provide the best possible client advice and support

  • Identify which team members are suitable for which role


Analyzing situations
Managing teams
Taking on responsibility
Working within a network

Authoring tool



Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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