One of the major challenges for business experts is the communicative complexity of dynamic groups. Anyone who has been able to convince with his or her expertise is suddenly confronted with having to slow down frequent speakers and integrate disruptive factors, and not being able to relax even in difficult situations. In this e-learning course, subject matter experts are familiarized with these challenges - and they learn about solutions that really help them in their everyday work.
Specialists who want to pass on their know-how to employees and colleagues; people who are moving into the field of internal training
Understanding the typical training phases and how they can be accomplished optimally
Dealing with challenging types of participants
Overcoming disruptions and conflicts in the group
Staying cool in difficult situations