Negotiations do not always follow the same pattern. There are negotiating partners* who can make life difficult for you and can present you with real challenges in a negotiation. In this e-training you will learn the most important tools to keep the upper hand even in difficult negotiations. How do you deal with conflicting interests? How do you manage to get a stalled negotiation going again? How do you confidently defend yourself against attacks and not be distracted from your negotiation goal? E-training provides well-founded answers to these questions. It shows you how to achieve successful results even in complex negotiations through efficient preparation.
Employees who conduct negotiations with customers, partners and suppliers
Responding to unfair attacks
Negotiating in a solution-oriented manner, based on the Harvard Concept
Bringing stalled negotiations back on track
Recognizing, and putting an end to, bargaining games
Working on a factual level, even in difficult situations