Difficult Negotiations

Schwierige Verhandlungen führen
flag of de
flag of en
flag of esflag of fr
fully localized logo

Global Version

accessibility logo

Without barrier

subcategory logo

Negotiating

clock

Total time 60 minutes

Negotiations do not always follow the same pattern. There are negotiating partners* who can make life difficult for you and can present you with real challenges in a negotiation. In this e⁠-⁠training you will learn the most important tools to keep the upper hand even in difficult negotiations. How do you deal with conflicting interests? How do you manage to get a stalled negotiation going again? How do you confidently defend yourself against attacks and not be distracted from your negotiation goal? E⁠-⁠training provides well-founded answers to these questions. It shows you how to achieve successful results even in complex negotiations through efficient preparation.

Teaser

Target group

Employees who conduct negotiations with customers, partners and suppliers

Learning objectives

  • Responding to unfair attacks

  • Negotiating in a solution-oriented manner, based on the Harvard Concept

  • Bringing stalled negotiations back on track

  • Recognizing, and putting an end to, bargaining games

  • Working on a factual level, even in difficult situations

Competencies

Being bold
Giving convincing presentations
Asserting yourself
Developing strategies
Informing others
Making yourself clear

Authoring tool

Rise

Methods

Moderated video lectures
Key messages
Enacted scenes
Knowledge Check
Transfer tasks
Animated illustrative videos
Interactive elements