The e-training deals with how managers can give profitable feedback. To this end, the participants first learn how to better distinguish between the self-image and the image of others with the help of the Johari window. They then receive advice on how to give both positive and critical feedback in an adequate and appreciative manner.
Managers in the distribution of insurance products
Know the difference between self-image and the image of others
Understand feedback as an important management tool to reinforce and promote customer-oriented behaviour and actions of employees.
Use positive feedback to develop staff and the team
Prepare and constructively apply critical feedback