Staff appraisals are an important management tool that a manager should have a good command of. This e-training teaches how to prepare properly for appraisal interviews and how to conduct them confidently. There is a lot of advice about successful communication in appraisal interviews, both in analogue and virtual settings.
Managers in the distribution of insurance products
Know and understand the importance of the appraisal interview in order to ensure quality customer service
Be able to optimally prepare for the appraisal interview in order to be able to appropriately support the employees in their customer orientation.
Structure staff appraisals in a meaningful way to appropriately reflect and promote customer focus
Know and be able to effectively use interview techniques
Know and take into account the special features of the virtual appraisal interview