Particularly in difficult negotiating situations, it is essential to act in a confident and customer-oriented manner. This e-training explains how to create a win-win situation for both sides of the negotiation and give new impetus to faltering negotiations. Participants learn how to manoeuvre their way out of deadlocks, fend off attacks and professionally resolve power plays in order to re-establish a productive dialogue with the clientele.
Intermediaries and advisors who are active in the distribution of insurance products and employees who assist in brokering or advising on insurance products.
Solution-oriented negotiation based on the Harvard concept
Getting stalled negotiations back on track
Recognising negotiation games and resolving them in a customer-oriented way
Finding the way back to the matter at hand even in difficult conversations