Motivation and trust in virtual teams - acting together in a customer-centric way

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Motivation und Vertrauen in virtuellen Teams – Gemeinsam kundenzentriert handeln
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Cultural Fit

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Without barrier

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Leading virtual / hybrid teams

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Total time 80 minutes

Leading virtual teams comes with some challenges. In order to master these, the participants learn in this e⁠-⁠training how they can strengthen cooperation in virtual teams and promote work motivation. They also learn how to build trust, support the social networking of employees and give and receive adequate feedback in the virtual space.

Teaser

Target group

  • Managers in the distribution of insurance products

Learning objectives

  • Motivate virtual teams to ensure the quality of customer advice

  • Building trust in virtual teams

  • Promote social networking in virtual teams

  • Giving and accepting feedback in virtual settings with confidence in order to constantly optimise the quality of client advice

Competencies

Supporting employees
Appreciating colleagues
Motivating employees
Managing teams
Giving feedback
Working within a network

Authoring tool

Rise

Methods

Animated illustrative videos
Enacted scenes
Transfer tasks
Key messages
Knowledge Check
Interactive elements
Moderated video lectures
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