When building relationships in sales, it is not so much numbers, data and facts that count, but rather personality and likeability. One of the most important methods to achieve this is small talk. Participants learn how to use small talk to build relationships effectively. In addition, this course shows how to use body language to respond specifically to body language signals from the other person.
Salespeople; field sales representatives; sales staff; inside sales; key account managers
Building relationships with other people in a targeted way
Using small talk to establish good contact with others
Recognizing non-verbal and verbal signals of approval and rejection
Controlling your own body language
Being responsive to other people