Artificial intelligence in insurance - confident and customer-centric into the AI age

Künstliche Intelligenz im Versicherungswesen – Selbstsicher und kundenzentriert ins KI-Zeitalter
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Total time 50 minutes

Artificial intelligence is rapidly changing society and the world of work. The participants of the e⁠-⁠training learn how to deal with AI-related changes in the insurance industry in a self-confident, optimistic and customer-centric way. The course provides practical impulses on resilience, change processes, purpose and job crafting in the AI age.


Target group

  • Intermediaries and advisors who are active in the sale of insurance products and employees who assist in brokering or advising on insurance products.

  • Managers in the distribution of insurance products

Learning objectives

  • Recognise and accept the growing influence of AI on the world of work and one's own activities in advising and supporting insurance customers.

  • Learn tactics to strengthen own resilience in order to approach the upcoming changes confidently, optimistically and with a clear customer focus

  • Identify challenges in change processes in your own insurance area and master tactics to deal with them

  • Reflect on one's own purpose in client counselling and align one's own professional activity accordingly with active job crafting


Adapting to change

Authoring tool



Moderated video lectures
Animated illustrative videos
Transfer tasks
Interactive elements
Key messages
Knowledge Check
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