Problem solving in the insurance company - from analysis to customer-oriented implementation

idd
Problemlösung im Versicherungsunternehmen – Von der Analyse bis zur kundenorientierten Umsetzung
flag of de
cultural fair logo

Cultural Fit

accessibility logo

Without barrier

subcategory logo

Self-development

clock

Total time 60 minutes

In this e⁠-⁠training course, participants learn a systematic approach to problem solving in insurance companies. We will guide you through the various phases of problem definition in order to identify the core of the problem, develop targeted solution strategies with analyses and decision-making aids, and implement these consistently. Practical methods and tips will help you to effectively master problems in your daily work and in contact with your insurance customers.

Teaser

Target group

  • Intermediaries and advisors who are active in the sale of insurance products and employees who are involved in brokering or advising

  • Managers in the sale of insurance products

Learning objectives

  • Being able to categorise the term "problem"

  • Know the ideal-typical process of problem solving in order to be able to tackle problems in insurance work efficiently and in a customer-orientated manner

  • Apply methods of problem analysis

  • Finding solutions in the interests of insurance customers

  • Understanding the implementation of solutions as an often lengthy process

Competencies

Analyzing problems
Being open-minded
Establishing prioritized decisions
Allowing for errors
Continuously optimizing
Learning from mistakes

Authoring tool

Rise

Methods

Moderated video lectures
Animated illustrative videos
Enacted scenes
Transfer tasks
Interactive elements
Key messages
Knowledge Check
These macrolearnings may also interest you
Künstliche Intelligenz im Versicherungswesen – Selbstsicher und kundenzentriert ins KI-Zeitalter
iddArtificial intelligence in insurance - confident and customer-centric into the AI age
Purpose in der Versicherungsbranche – Mit Sinn zum Erfolg
iddPurpose in the insurance industry - With purpose to success
Unconscious Bias und Vorurteile abbauen – Versicherungskundinnen und -kunden wertschätzend begegnen
iddReducing Unconscious Bias and Prejudices - Treating Customers with Appreciation
New e-trainings at PINKTUM
Lernen lernen: Weiterbildungschancen erkennen und nutzen
macrolearningLearning to Learn: Identifying and Seizing Further Development Opportunities
Lernen fördern – Eine Lernkultur im Team etablieren
macrolearningPromoting Learning: Fostering a Culture of Learning within Your Team
Mental Health: Achtsam handeln im Arbeitsalltag
macrolearningMental Health: Being Mindful in Your Daily Work Routine