Determining Customer Hierarchy for Decision-Making Can Be Tough

microlearning
Ich habe Schwierigkeiten, bei Kund:innen die Entscheiderstruktur herauszufinden
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Cultural Fit

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Without barrier

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Selling

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Total time 2 minutes

learning format

microlearning

Who makes the decisions for your customers? Difficult to find out because people rarely talk about it directly. But with clever communication it can be found out!

What is a microlearning?

Ideal soft skill training for the hectic workday, even without in-depth prior knowledge. Microlearningis a compact e-learning course that takes only a few minutes to complete. The short learning unit isideal for quickly refreshing knowledge (Know-how) or solving professional challenges (Challenge). Amicrolearning can be combined with appropriate macrolearnings or used as a stand-alone learningproduct.

Classification
Challenge

It’s a skill booster for complex tasks. Challenge Microlearnings focus on solving everyday challengesby advancing knowledge and teaching relevant emotional soft skills. They are to the point and deficitoriented.

Target group

  • Employees with or without management roles

Learning objectives

  • Find out the decision-making structure of customers through targeted questions

Competencies

Closing sales

Authoring tool

Rise

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