In order to be able to advise customers effectively, it is important to be able to decipher customer objections. This e-training therefore teaches how customer objections can be rebutted in a needs-oriented manner using the receipt method. It also explains how exactly the receipt method can be used in customer counselling.
Intermediaries and advisors who are active in the sale of insurance products and employees who assist in brokering or advising on insurance products.
Employees who assist in the placement or counselling process
Be able to distinguish objections from pretexts
Deciphering objections from insurance customers in order to be able to respond to them in a targeted and needs-oriented manner
Respond appropriately to different objections from insurance clients.
Understand the objections of clients and offer tailor-made insurance solutions.
Reflect frequent customer objections and continuously improve customer advice in the insurance company