What are soft skills and why are they, together with generic skills, considered as key factors for competitiveness and effective measures against the shortage of skilled workers?
If your customers feel well looked after, they will remain loyal to your company in the long term. How does it work? With strategic sales (key account management)!
Old but Gold: The phone is one of the most important tools for customer communication. Whether in sales or customer service—in addition to e-mails, chats and social media, many companies continue to rely on traditional telephone conversations with customers.
Networking plays an important role for individuals as well as companies. Those who network well also know that networking is a fun task, but one that never ends.
Argumentation and persuasion: six recommendations for your argumentation + whitepaper for download: the Five-Sentence Technique.
Do you want to lead a hybrid team and maintain its sense of teamwork? It is less difficult than it sounds! Here is what you should be on the lookout for.