{"id":10757,"date":"2025-01-21T16:22:57","date_gmt":"2025-01-21T15:22:57","guid":{"rendered":"https:\/\/wordpress.pinktum.dev\/macrolearnings\/kundenorientierte-kommunikation-am-telefon\/"},"modified":"2025-03-26T17:38:17","modified_gmt":"2025-03-26T16:38:17","slug":"customer-oriented-communication-on-the-phone","status":"publish","type":"macrolearnings","link":"https:\/\/www.pinktum.com\/en\/macrolearnings\/customer-oriented-communication-on-the-phone\/","title":{"rendered":"Customer-Oriented Communication on the Phone"},"content":{"rendered":"\n

Phone calls are old fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But what is the right way to address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This course covers how to use your voice skillfully, prepare for customer phone calls, and how to navigate through phone conversations in a structured way. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you build a good rapport with those on the other end of the line.<\/p>\n\n\n\n

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Target group<\/h2>\n\n\n\n
    \n
  • Sales staff who are new to telephone sales<\/li>\n\n\n\n
  • Other sales staff (e.g. office staff) who would like to be more confident during phone calls with customers<\/li>\n\n\n\n
  • Employees who work in telephone customer service for external and internal customers who want to feel more confident on the phone<\/li>\n\n\n\n
  • Call center agents with little work experience<\/li>\n<\/ul>\n\n\n\n

    Learning objectives<\/h2>\n\n\n\n
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    • Understanding common challenges during customer contact on the phone<\/li>\n\n\n\n
    • Using your own voice convincingly and authentically<\/li>\n\n\n\n
    • Planning and preparing for customer phone calls<\/li>\n\n\n\n
    • Leading through customer phone conversations professionally<\/li>\n\n\n\n
    • Confidently handling complaint calls<\/li>\n\n\n\n
    • Using techniques to be more persuasive on the phone<\/li>\n<\/ul>\n\n\n\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      Develop Yourself<\/p>\n","protected":false},"featured_media":8862,"parent":0,"template":"","class_list":["post-10757","macrolearnings","type-macrolearnings","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.pinktum.com\/en\/wp-json\/wp\/v2\/macrolearnings\/10757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pinktum.com\/en\/wp-json\/wp\/v2\/macrolearnings"}],"about":[{"href":"https:\/\/www.pinktum.com\/en\/wp-json\/wp\/v2\/types\/macrolearnings"}],"version-history":[{"count":0,"href":"https:\/\/www.pinktum.com\/en\/wp-json\/wp\/v2\/macrolearnings\/10757\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.pinktum.com\/en\/wp-json\/wp\/v2\/media\/8862"}],"wp:attachment":[{"href":"https:\/\/www.pinktum.com\/en\/wp-json\/wp\/v2\/media?parent=10757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}